Is anyone in Sonos support aware of the following intermittent AirPlay bug that has been introduced as of iOS 26.2? There appear to be quite a few people experiencing it, including me on two independent, physically disjoint Sonos systems.
While it is likely to be a bug introduced on the Apple side of the connection, with networking you never know for sure, so perhaps Sonos support should reach out to Apple about it.
Dave Ings
If so, posting here is unlikely to generate that response, as Sonos Support doesn’t ‘live’ in these forums, only the public and the very few Sonos moderators. You’re much better off submitting a diagnostic, and then calling in to talk with support…but you’re even better off calling Apple, since they seem to have introduced the bug with iOS 26.2.
Just as a further comment, Sonos doesn’t ‘pay’ any fees to Apple. Apple is more likely listen to you, as a potential paying customer than they are to listen to anyone from Sonos. That depends on both sides of the call, of course, but the weight of a paying customer’s comments often holds more ‘oomph’ than just a distribution network.
Thanks for the reply. You are probably right, but hope springs eternal. 😀 When I once managed a global support team for a large software vendor, customer feedback and experience in forums was gold, but I guess times have changed.
I can understand hope ;)
Having dealt with support in various guises in games, I ‘get’ your thoughts.
Is anyone in Sonos support aware of the following intermittent AirPlay bug that has been introduced as of iOS 26.2? There appear to be quite a few people experiencing it, including me on two independent, physically disjoint Sonos systems.
While it is likely to be a bug introduced on the Apple side of the connection, with networking you never know for sure, so perhaps Sonos support should reach out to Apple about it.
Dave Ings
Yep, same here. Today I’ve swapped over to the YouTube Music app on my iPhone and I’m streaming from that to my Sonos speakers (so still have lock screen controls etc like when using AirPlay with Apple Music) and I haven’t had a single blip. Yesterday things either just wouldn't work or I would get ‘silent’ tracks (appear to be playing, seconds counting up etc, but no sound). I’m already a YouTube Premium subscriber but don’t normally use their music service, but will do now until this gets resolved (or maybe even stick with Youtube).
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