Answered

Why do my alarms disappear? (S1)

Forum|Forum|21 days ago
February 18, 2026
3 replies
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+3

Bill zoneplayer
Avid Contributor I

This has been happening for years. Different phones, desktop or mobile, different zone players, doesn't matter. Ever since one of the updates it has been a constant issue.

Today for example I have a bunch of backup alarms set. The first one goes off and I go to access them to turn off the rest and the app shoes no alarms. I have many times set, and many that should be showing as off.

… and same thing with setting the alarms… There should be ton of times already there to turn on but it shows none yet when trying to add one it says no more alarms can be set because I’m maxed, which is probably true.

I expected to see a ton of complaints on the board when I searched where someone said do xyz so it doesnt happen but seems to be unique to something I am doing or my set up?

Best answer by Airgetlam

Sure sounds like a local issue, although it’s hard to tell. What did Sonos Support say, when you called in to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Airgetlam
Answer
Forum|Forum|21 days ago
February 18, 2026

Sure sounds like a local issue, although it’s hard to tell. What did Sonos Support say, when you called in to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce