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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,072 Topics
  • 55,259 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8072 Topics
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usefulvidContributor I
asked in Controllers and Music services
Sonos One is cutting off the last 9 seconds

My Sonos one is not playing the last second of a song from the local library (smb).Crossfader is off.Problem has already been reported on Reddit.Does anyone else can confirm this? Is this a bug of a firmware update?Sonos one fw 81.1-58074

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K
28 days ago
Belly M
Belly M
posted in Controllers and Music services
Music Library Compilation

Other threads are locked… Firmware update today, removed and added library and my compilations are now correct. I would celebrate but it’s nothing to be proud or happy about after all this time

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28 days ago
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KsimpsonContributor I
asked in Controllers and Music services
Apple music services not working

Why has my Apple Music streaming services stopped working on my Sonos system? Is someone working on a fix for this? I have been listening to Apple Music on sonos for years without any issues, but all of a sudden I’m not able to stream from Apple. Amazon works fine.

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28 days ago
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PB1960Contributor I
posted in Controllers and Music services
Shared music library on S2 app

I have an existing system, using S1 app, and have successfully set up a music library, which is a usb stick plugged into my router (this is a BT Smart Hub 2 for any UK based users reading this). I have added an Era 300, on the S2 app of course, however using the same path for the music library, it says it’s not recognised on the S2 app. What am I doing wrong? Thanks for any support and guidance with this. 

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28 days ago
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GeoCContributor I
asked in Controllers and Music services
Compilation Issue still there after update 16.4

I am still having problems with compilation albums after the latest update, 16.4.2. The album is shown in my music library but there is no music, I get the message ‘No selections are available’.   Anyone else with this issue? 

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28 days ago
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AlpacaContributor I
asked in Controllers and Music services
Connecting app to devices

My Sonos app will connect to only one device at a time. I have a Roam and an Arc. When I connect to the Arc and try to add the Roam to the same source, the app tells me, "Unable to connect. Try again later." Same if I connect to the Roam and try to add the Arc. I can connect to one at a time and add a different source to each, but I can't connect both devices to the same source simultaneously.  This is a new problem. I've had the same setup for nearly a year with no problem until now. I've restarted the app and both devices to no avail.  Any ideas?

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28 days ago
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loosestrifeContributor II
posted in Controllers and Music services
App roadmap

In the old app if I had found a song via search and was playing it, I could then directly tap for the album info / track listing to see the rest of the album it came from.Is this ever coming back in the new app? I don’t see it on the trello board. Was very useful!

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28 days ago
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jmilt7Contributor II
asked in Controllers and Music services
When adding music all the songs are mixed up

So, I was listening to my music this morning for an hour or so, no problems, when right in the middle of a song, the music stopped. Nothing. I have five speakers, 2 sonos play 1 and 2 sonos play 5 and a Move. When I opened the controller, all my speakers were gone except the Move. And the playlist I was listening to, was replaced by music that I listened to months ago. I won’t go into the details but I spent a good chunk of the day getting things back to some semblence of what it was. Actually, I did it once, then the controller would randomly quit on me several times, so I had to do everything over. It hasn’t quit on me since the second time. However, now, whenever I add an album to the queue it is jumbled up, that is, the songs are in a seemingly random order, not the correct order. And if I add other albums, they are all jumbled up together, that is, I might have song or two from one album followed by a song from another album followed by a song from a third album then back to the f

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MoPac
28 days ago
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ArbenContributor I
posted in Controllers and Music services
Probleme sonos app

Bonjour à tous,Chaque fois quand je ouvre le sonos app les paramètres de réglages sont mis tout seul 0 0 0 0Je peux dire avec tristesse avec ce nouveau app il y a rien comme avant, je vais dire que des problèmes rien ne va!!!Cordialement Beni Moderator Note - Translation by Google:Hello everyone,Each time when I open the Sonos app the settings parameters are set by themselves 0 0 0 0I can say with sadness with this new app there is nothing like before, I will say that nothing is wrong with the problems!!!Sincerely Blessed

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28 days ago
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GMRTrending Lyricist I
asked in Controllers and Music services
What alternative methods can we use to listen to our music library

Good morningMany thanks to all that helped on my previous question regarding the SMB V1.0 issue. I like most of you have not been able to play my music library since the May update. I have now had 4 months playing around with various fixes / updates / experiments to no avail.I have therefore decided to try an alternative method of playing my music library on my Sonos system.I am aware that there are a number of ways to do this, some might be very easy to implement, but cost a large sum of money. Others may be very cost effective, but require extensive knowledge in software systems.So, with this in mind could I ask what options are out there with a brief synopsis of what would be required to get my music library up and running. I will start….Get a NAS with SMB3 – May be costly and could be a pain to get up and running. Raspberry PI – Low cost – will be difficult for the layman to get up and running Copy my music to Windows media player – PC must always be switched on. Please add your th

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29 days ago
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Juan_1Contributor I
posted in Controllers and Music services
sonos app

Everything looks fine but when I select say spotify and hit the playlist all I get is “no content” in the bottom bar.

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MoPac
29 days ago
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ryutaroContributor I
asked in Controllers and Music services
Qobuz has started service in Japan.

Hello.Qobuz has started service in Japan.I would be glad to be able to choose Qobuz in Japan with Sonos. https://try.qobuz.com/qobuz-japan/

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Mr. T
29 days ago
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BryHallContributor I
asked in Controllers and Music services
Problem loading music library to Sonos App on PC

Over the last  months, I have been unable to play my music library which is stored on my laptop.I get the error message - Unable to add shared file “//desktop-F4KC5KJ/Music/full music library denied. I have even tried via the web app but I can get nothing to play. Any ideas

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29 days ago
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Nigel KingContributor I
asked in Controllers and Music services
Controllers iPad/iPhone/Mac

I have used Sonos for more than 10 years. These controllers have got progressively worse and so I am not buying any more product until there is a significant improvement and these controllers. I particular playing my own music is much more difficult than it was 10 years ago.

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Pools-3015
29 days ago
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WillyeckerslikeTrending Lyricist I
asked in Controllers and Music services
No system found on network

Hi,  I was outside enjoying the music (first time since April) on my Sonos One when all of a sudden after 5 or 6 tracks had played on YTM system not found on the network came up and the music had stopped.  After checking, all of my speakers had gone missing.  Beam, Arc, Sub, 2 x Ones and a One SL.  I tried searching on the update network and it found my Beam and the One SL.  Then after I put my TV on the other speakers appeared again.  My Arc is wired to my TP Link XE-75 with the others all wireless.

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29 days ago
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PeterMaherContributor I
asked in Controllers and Music services
why can't change radio stations when using the Sonos App

when i am listening to the radio and want to change to another station. The Sonos App appears to go through the motions of changing stations. the Logo of the New stations comes up.. But it is still the old station playing. The only way I have found to change radio stations is to first play some music on Spotify and then you can change to another Radio Station

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29 days ago
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Limpet53Contributor I
posted in Controllers and Music services
Local music library

Why do I get multiple entries for compilation albums in my local library and each entry plays the complete compilation album, I appear to have a separate entry in Album view for each artist within a compilation which is sometimes over a hundred entries for the same album. This is both with the windows app (Win 11) and android app. With well over 700 albums and lots of them listed multiple times it makes the selection very UN-user friendly Many thanksLimpet53

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Schlumpf
30 days ago
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GesellahContributor I
asked in Controllers and Music services
Can't connect Line-In to speakers from Port

Hello. I can't seem to connect the line-in connected to my Port to play from my speakers in the living room (Allrum). It only seems to play to the Port itself but I want to make it play from the speakers. Ive tried pressing the line-in from "Your Sources" but nothing happens, it only wants to play from the "Port" room. I'm pretty new to this so maybe im missing something obvious but I've tried most possible solutions and tried look through the line-in settings in the app. The user manual doesn't really give any help. Any help would be much appreciated! 

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30 days ago
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Gary YAvid Contributor I
asked in Controllers and Music services
where did all my services go?

I have just opened the app (android) and all the services I installed like TuneIn, Spotify, Amazon Music are missing. If I try to add them again, I get a "something went wrong" message.I restarted my phone & that has not helped.  Currently, I only have a Play1, a Connect and a bridge active on the system.

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Airgetlam
30 days ago
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Timothy GILLContributor I
asked in Controllers and Music services
S1 app stopped connecting to 15-year old S1 system 2 months after an S2 Arc was installed in house

I've had an S1 so no system of five components for 15 or more years and it's been wonderful.  Two months ago I got a Sonos Arc for a new TV in a single room and have not even used the S2 app to play music on that system, and my S1 system has been working fine the whole 2 months.  I have not updated any app or component, as far as I know.  But just now, my S1 app can only see the Arc and wants me to download the S2 app.  I've heard about all the mess with the S2 app upgrades in the past 6 months, and have not had to deal with them because I only use the Arc with the TV.  Now this?  Help!

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30 days ago
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luciARTContributor I
asked in Controllers and Music services
Android, Ipad & PC Desktop Sonos Apps have lost my system altogether

Ok - so, when the revamped Android app was launched a few months ago at least I could use my system via the Windows desktop app or with an ipad.This is no longer the case. Every device I used to connect to my system and play music via my Sonos speakers is now useless. Will this nightmare be over any time soon? Or should I just burn those speakers? Is anyone still able to use their Sonos products?

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Stanley_4
30 days ago
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HiRESrulesEnthusiast I
posted in Controllers and Music services
Sonos app - album artwork not working from NAS library

 before Sonos updated the app in May, the stability and functionality was great. Since this update there has been lots of issues and some of them have been fixed and some have not and we’ve also talked about them on here.What is annoying is that all my album art that is stored on my local drive, is not showing from my NAS library and it used to work fine? It actailly works through Plex, but I prefer to use my own library, as I’ve got my own playlists that I’ve created over the years.

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30 days ago
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JackieMarlineContributor I
posted in Controllers and Music services
Answered Group wifi settings - problems with streaming hi-res music

If I stream music direct from either the Quobuz or Amazon Music HD apps (i.e. not through Sonos) then the experience is even worse with drops outs and skips on every song. Same if I download the songs. 

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controlav
30 days ago
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abridgwayContributor II
asked in Controllers and Music services
Issues with external music library running on Windows Server after S2 upgrade

HiMy SONOS setup is as follows;1 * Play 1 (not hard wired)1 * One SL (not hard wired)1 * SONOS Boost (hardwired)1 * TP Link router (no range extenders) - stable and excellent WIFI All running S2SONOS app on IOS and Windows 101 * Music Library of "ripped" MP3 CDs residing on a windows share of a Windows Server 2012 box (using SMB2 - SMB1 not enabled). Share / NTFS permissions on Windows have been checked and are correct. Windows 2012 firewall rules conform to the SONOS documentation.I purchased my SONOS speakers so that I could play music from my "relatively small" (approx. 6000 tracks), music library. I don't use subscription music services. My SONOS content servers comprise various radio stations and BBC Sounds.All worked well until the S2 upgrade. Now I can access my music library from the SONOS IOS app but get inconsistent results when trying to play tracks. Sometimes a selected track will play fine - sometimes from IOS I get a "content unavailable" error or from Windows get an "acc

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30 days ago
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B33JayEnthusiast II
asked in Controllers and Music services
Sonos Playlists not all back on android 80.10.06

I was surprised to see only first few Sonos Playlists appear in recent update (80.10.06) They are all there on iOS devices. Have updated speakers etc. Is this a known issue? 

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30 days ago
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