Hello,,,
I’m noticing lots of issues playing Amazon Music through Sonos speakers, anybody else experiencing this or know if it’s a known (and accepted issue by Sonos)?
Issues with shuffle; constantly cycles through a small selection of songs in a playlists.
Refusal to play songs later in a playlist; I manually select a songs but each and every time, the first song of the playlist plays, not the song selected.
Regards Ted
Best answer by Airgetlam
Certainly seems like an issue with these Amazon playlists, and the ability of the speakers to reach out to ‘get’ the data properly. Where is the music stored?
You may need something as simple as a network refresh. Unplug all of your Sonos devices from power. Then reboot your router. Wait two minutes, then plug your Sonos devices back in to the power. Wait another two minutes, then open your controller and check for any updates, and apply them as needed. Finally, test your playlists, to see if the issue is resolved.
Since Sonos itself doesn’t ‘store’ any music, but plays whatever it is handed by external sources (including playlists), it’s possible that the issue ultimately lies with Amazon, especially if the data is stored there. The above procedure should clean up any chances it is locally caused, but in case it doesn’t, and the issue continues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system
Certainly seems like an issue with these Amazon playlists, and the ability of the speakers to reach out to ‘get’ the data properly. Where is the music stored?
You may need something as simple as a network refresh. Unplug all of your Sonos devices from power. Then reboot your router. Wait two minutes, then plug your Sonos devices back in to the power. Wait another two minutes, then open your controller and check for any updates, and apply them as needed. Finally, test your playlists, to see if the issue is resolved.
Since Sonos itself doesn’t ‘store’ any music, but plays whatever it is handed by external sources (including playlists), it’s possible that the issue ultimately lies with Amazon, especially if the data is stored there. The above procedure should clean up any chances it is locally caused, but in case it doesn’t, and the issue continues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system
I streamed Amazon Music playlist Cool Jazz for 6 hours in a shuffle. During that time I left my home for 4 of the 6 hours WITH my device (*). The music was still playing when I returned.
I allowed songs to play during the shuffle and randomly selected another song in the list with no issues. The only caveat is that if you select a song during the shuffle other than what is playing the shuffle will be canceled requiring another tap of the shuffle icon.
My gut feeling is that you are experiencing some type of network interference. However, you can follow
* Once the a stream is started the app can be closed if you like with no interruption of the stream.
Certainly seems like an issue with these Amazon playlists, and the ability of the speakers to reach out to ‘get’ the data properly. Where is the music stored?
You may need something as simple as a network refresh. Unplug all of your Sonos devices from power. Then reboot your router. Wait two minutes, then plug your Sonos devices back in to the power. Wait another two minutes, then open your controller and check for any updates, and apply them as needed. Finally, test your playlists, to see if the issue is resolved.
Since Sonos itself doesn’t ‘store’ any music, but plays whatever it is handed by external sources (including playlists), it’s possible that the issue ultimately lies with Amazon, especially if the data is stored there. The above procedure should clean up any chances it is locally caused, but in case it doesn’t, and the issue continues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system
Yes, I have gone down the route of looking at fault with the Amazon playlists or apps, however when testing things I find that the the playlist is works when I Bluetooth to my ERA300 speakers, but not when I connect to Amazon through the Sonos App. All very strange, and frustrating.
Thank you for suggesting running the diag. I’ll do that.
regards, Ted
Two different ‘ports’ that are accessing the music, as well as two different devices.
In the case of Sonos, the speakers are reaching out to Amazon’s server that has SMAPI installed.
In the case of your phone, it’s reaching out to a server that Amazon doesn’t have the SMAPI installed on, so you’re getting a slightly different experience. I don’t know if Amazon keeps different data for each, but I’m relatively certain they use different portals to at least access the data.
And then there’s the whole different way that data is traversing your own network…
It is hard to compare apples to apples, unfortunately. When you call in after running that diag, hopefully there will be some hard data that a Sonos employee can see to indicate what is happening. Let us know, we’re always interested (even to learn something new!)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.