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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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PeterMaherContributor I
posted in Controllers and Music services
the S2 app not working

What is going on with Sonos? Has it been taken over by a bunch of grifters. The S1 app was useless and now after making its customers suffer through the S1  They have come up with the S2. Which won't even let me sign in on Android,  but will ask me for money, so that I might be able at some time in the future to actually use the speakers I purchased ... this is  a class action in the waiting .. Sonos for some reason can make speakers, but not a control system 

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DrycleanContributor I
asked in Controllers and Music services
incorrect wifi password trying to setup on wifi

I have recently gone back to Comcast cable and can’t get my Sonos to go on WiFi. my units are between 5-7 years old and they were working fine before I moved back to Comcast. I have spent hours talking to AI but nothing has worked. it works with the Ethernet but when I try to put one on the WiFi I get a incorrect password. I have rebooted, unplugged , changed WiFi password and changed my security firewall to zero.  any suggestions is greatly appreciated. 

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kalamanContributor I
asked in Controllers and Music services
local music plays from iPhone, but not iPad

All of a sudden I cannot play my localy stored music anymore from my iPad. Same music is on my iPhone and no issues with that device.So same music (NOT downloaded music from Apple, but own music tranfered from pc) plays without any problem from iPhone (like it always did) but not from iPad.I can see all the songs and can select by Airplay where they have to be played, but I don’t hear anything. After about 10 seconds the music starts playing by the speakers of the iPad.Changed nothing to the system and all devices are updated.Already reinstalled app on iPad without any result. Any solutions/ideas?  

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Johnny RicoRenowned Enthusiast I
asked in Controllers and Music services
Music library imported playlists (WPL) stopped working

I have a music library that includes Windows Media Player (WPL files) playlists. I am continually curating these and they are primarily what I play. In the app I select Music Library, Imported Playlists, the playlist of interest, and then start using the Play button.Some weeks ago, this functionality stopped working. Pressing the Play button resulted in a spinning icon. Whereas doing this used to clear the existing queue and then play, this was no longer the case. I had to explicitly first clear the queue myself, and then pressing play would work. Ok, I got around that and lived with it.However, as of last weekend (Sat 3/22), this no longer worked, and further, playing my imported playlists does not work at all. Pressing Play results in an endlessly spinning icon. Pressing the ellipsis icon (...) and then trying alternate methods results in:Play Now: something went wrong Play Next: unable to add to queue Add to end of queue: Unable to add to queue Replace queue: spinning play iconPlayi

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Joe StrummerContributor I
asked in Controllers and Music services
Apple music, item not available.

Hi, I have recently noticed that on my Sonos playlists about 50% of the songs which I access via Apple Music are displaying a ‘item no longer available’ and not playing. If I take them off the playlist and then re-add them, the song plays so it’s obviously ‘available’. I have de-activated/activated the account to see if that clears the problem but to no avail. I’m just getting frustrated by spending so much time re-doing my playlists. It appears to be a problem with the S2 app. Any suggestions? 

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edwin_staContributor I
posted in Controllers and Music services
Playing a group by default

Can a group I’ve created play by default? I have created a group called “Downstairs” pairing my living room and kitchen speakers.I’ve got a Beam and two One SL speakers in my living room and an IKEA SYMFONISK Bookshelf in my kitchen. When I watch TV, I’d like my living room and kitchen setup to play by default without me having to add them manually every time.This is very cumbersome 

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kevinboardleyEnthusiast I
posted in Controllers and Music services
Update on 'new' Sonos App

Well it's been over 5 months since I was, last posting here about problems with the new app. That's if the count on that old and now closed post is still updating as time moves on. That was when ​@Ken_Griffiths kindly offered to assist me and suggested a whole list of re-configuration to try with the assumption the issues MAY be something to do with my network. As I said, very kind of Ken but a list I looked at with a sense of dread at the time it would take me, on my own, to make those changes, let alone understand the technicalities of some of what was suggested.Well, the good news is that the app is much more responsive now and functions more as was presumably intended before the premature launch. The unsurprising thing, to me, is what this considerable improvement in app responsiveness required me to do. ABSOLUTELY NOTHING.Which tells me that my assertion that the issues I was experiencing were nothing to do with my network/ Sonos configuration was CORRECT.I have changed nothing on

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MetaurielContributor I
asked in Controllers and Music services
Using Spiritune with Sonos

I would like to listen to Music from Spiritune, a third party music streaming service, through my Sonos system. So far, it seems to not be supported by Sonos.It would be nice if support for the service could be added to the app.

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Slopi7Contributor I
asked in Controllers and Music services
managing content services

Trying to manage content services but it is giving me a message that I have to sign in as the system owner.  I am signed in.  I am confused. 

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nouniquenamesavailable2025Contributor I
asked in Controllers and Music services
can't connect to sonos network from 1 iphone

We’d had our Sonos network installed in this house for over 8 years without any problems. One of our devices is not compatible with the S2 upgrade so we left everything running on the Sonos S1 version without any problems. A few months ago I upgraded two of our phones, 1 iphone is connected perfectly fine, the other refuses to connect to the sonos network.  We’ve uninstalled / re-installed the app several times, checked the WiFi config to triple check the Sonos and iphone are on the same network, checked permissions, etc.  The Sonos network itself is used daily and has never faltered.  After (re)installing we:see the 3 picture / intro screens Choose connect to an existing network the app reports it can’t find the network and we get to the “push the button” screen we don’t have a device with the first “infinity” button, so go to the next screen I press the play/pause and volume up on a device, the light starts slow flashing amber and nothing… eventually the Sonos times out and goes back

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CKgvaContributor I
asked in Controllers and Music services
Sonos app crashing when clicking on "View All" links

I have the new Sonos app installed on my Android phone. Until the most recent updates, it seemed to be improving from its disastrous initial release.Since the last couple of updates however, there appears to be a new bug. Under the category "Your Services" I can no longer click on the links to "View all" for any of the music services that my Sonos app is connected to without the app crashing. Is this a known issue? Would be great if it could be addressed and corrected.Thank you. 

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Di donatochrisContributor I
asked in Controllers and Music services
controle vocal systeme

Hello Le système de contrôle vocal ne fonctionne plusnous vins fais la mise à jour en suivant les recommandations mais rien a faire .. Moderator edit:Google Translate- The voice control system no longer works.We tried updating as directed, but nothing worked.

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Switching from album to listContributor I
posted in Controllers and Music services
Switching between Cover and list goes back to the beginning, on my Pixel 9 pro

When switching between the cover photo and the playlist, every time I switch between them, I have to go seeking the song in the list, which is a pain in the butt….why don’t they fix this…..its the one thing they have left out that I loved…..I hate tweaking a playlist in a party or with company and having to scroll through trying to find the song I’m looking for, It always defaults back to the beginningI see no workaround….any one else?

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Customer_7Contributor I
posted in Controllers and Music services
STOP FORCING PEOPLE TO UPDATE YOUR APP!!!!!!!!!

I am so angry that you are forcing your customers to update the app on app load… WTF man!!!! (Even when I have selected the no automatic updates on the app) I am perfectly happy with how it is running before and I don’t trust your updates. I DO WANT ANY MORE OF YOUR F@@KEN UPDATES!!! Leave me be! With you latest update (which sounds exactly the same) I now have my sound cutting out after I pause my tv… after 3 mins of re-setting the volume it comes back. It happened after the last update you did - hence why I selected no automatic updates on the app. So now I have to go back and re-set every 14 of my speakers so it reads the app again. Just wow!!

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PmetContributor I
asked in Controllers and Music services
Cannot play different music on different speakers using I-Pad app

I can’t play different music on different speakers.  Have two I-pads and whatever selection I make on one I-Pad effects the app running on the second I-Pad.  Went round and round with suppport chat and got no answers.  On either I-pad I can’t control other speakers independent of the first selection running.  On the desktop app can control speakers independent of that is happening on app.What am I doing wrong?

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Jat1nContributor I
asked in Controllers and Music services
unable to find Ibiza live radio on sonos app

unable to find Ibiza live radio on sonos app you can’t add the URL into TuneIn Radio either  please advise...

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Gollings.rcContributor I
asked in Controllers and Music services
Local Library and imported playlists

All of a sudden I've noticed that I can't add playlists to the queue in the Android app.The app can see the tracks, but if I click on the play or shuffle icon it just spins away doing nothing.If I try to add or replace the queue with the tracks from the playlist i get an error message.If I click on the three dots next to.the track and select play, the track plays.One or two playlists with very a very small number of tracks seem to work as expected, but any substantial list won't work.Is this a known issue that's been broken in a recent app update. I have searched but can't see anything about playlists that recently. Thanks

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bo.furustamContributor I
posted in Controllers and Music services
Sonos Play 5 gen 1 Spotify vs. Tidal

Hello, I have a play 5 gen 1 and had interruptions during music through Spotify. When I switched to Tidal the problem was solved. 

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Prolo31Contributor I
asked in Controllers and Music services
Airplay not working from iPhone music library

AirPlay to my Era100 from my iPhone music library was working yesterday. It is not today, but it works from the radio channels from the Sonos App. Chatted with the help centre. Made me switch to Bluetooth. Ok, it works but the sound quality is clearly worse, which is what I was impressed with, great sound via Airplay.Anyone experienced this?I will submit a new request to Sonos.

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HelterSkelterEnthusiast II
asked in Controllers and Music services
Spotify connect with gen 1 speakers, play:3 and play:5

Can I use Spotify connect with Play:3 and Play:5 generation 1 ?The reason I want to use Spotify connect, rather than just the Sonos app, is the iPhone will be in Spotify offline mode (and hence playing playlists previously downloaded), purely to save data.It’s being used in a garage with no PC, or broadband, but there is a 4G router (with limited monthly data). I tend to listen to the same playlists, so it’d be daft to use data for no reason.I tried it today, and none of the speakers showed up in Spotify connect, though the same iPhone works fine on my home Sonos set-up which is multiple Move:1 Gen 1, and an Amp Gen 1. Sonos app working fine in the garage set-up, with Spotify account, but data use too high as mentioned.It’s a new iPhone set-up (recently reset), with a fresh install of Sonos S1 and Spotify.cheers 

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Wayne356Contributor I
asked in Controllers and Music services
Rename a room

I’ve just put Sonos Era 100 in my workshop. But “workshop” isn’t an option I can choose as a room name. Is it possible to customise the list of rooms that Sonos provide??

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ItsumishiTrending Lyricist I
asked in Controllers and Music services
App reliability gone backwards again

I was one of the many users who experienced issues with the app re-write, but slowly, very slowly most the issues were fixed. Then a few weeks back there was a minor app update, supposedly to fix bugs and improve reliability, but it has had the opposite effect for me. Issues have included:* Being logged out repeatedly* Having individual speakers disappear - particularly my Beam.* Having the entire system temporarily disappear* Having my favourites or recently played lists grey out / disappear.Nothing has changed on my network. Its a simple single wifi router network in a freestanding house with little network interference. Router is a ~9 months old mid-range TP-Link.This is driving me nuts. I was finally not detesting using this system and now I'm back to wondering about the resale value.Have others noticed recent downgrades in reliability? What can be done? 

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SchlumpfVirtuoso
posted in Controllers and Music services
group volume sync - feature request

There is still one big issue for me regarding to volume control of grouped rooms. In the past the most comfortable way to set all grouped rooms to the same volume level was setting the main slider to zero. Then you immediately were able to raise volume for all grouped rooms at the same level.Now I have to wait for about 8 seconds!!! after setting to zero before I can raise volume in sync. Otherwise the grouped rooms won’t set to zero.I really hope Sonos will find a way to get this sorted. A maximum of 2-3 seconds to wait would be welcome for me, or an optional button in group control would be fine to activate synced volume for all grouped rooms (maybe at level of the most „silent“ room of the group).  

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robzrContributor I
asked in Controllers and Music services
Are Sonos products affected by the Airborne AirPlay exploit?

As per the Oligo Airborne announcement, some high level exploits using AirPlay have been made public.  Tow of them - CVE-2025-24132 & CVE-2025-30422  affects Speakers and Receivers made with AirPlay SDK. Can someone from Sonos comment on whether Sonos products are susceptible to exploits, and if so, when they will be patched, and any products that may not be patched?thanks,Rob

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warbuff24Contributor II
asked in Controllers and Music services
unmuting with Airplay

I noticed that after updating the app and speaker firmware, when I unmute by clicking the mute button, the volume jumps back to what I set it to but no music plays from that speaker. After a few seconds it drops to 0. This only happens with airplay. This is not happening when using bluetooth or playing directly from the app. 

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Airgetlam
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