Controllers and Music services

Både når jeg tilføjer tjenesten eller vil afspille en DR kanal får jeg denne fejl.Er der andre, der har samme problem og måske en løsning?Anlægget er opdateret og genstartet.Andre tjenester, fx CBC eller NRK virker fint. 

Note! This was discussed previously but the request was misunderstood by Sonos staff so I’m creating a new topic.Sonos used to support Last.fm scrobbling (i.e. Track My Music – storing the user’s listening history to the Last.fm service) but this was deprecated in the new app.Please re-enable scrobbling.Info: https://www.last.fm/about/trackmymusic – they even list Sonos on that page :( 

Each time I turn on Sonos radio, or change stations, it plays for a minute or so, then jumps back about 20 seconds & repeats what's just played. Just once each time then plays normally.Anyone else had this issue? Any suggestions for a fix??I tried resetting both speakers (One & Roam). Haven't reset modem as I'd then have to set up all other 'smart' things.Thanks in advance!

I’m getting the Couldn’t play Sonos Radio try again message. How do I fix it?

I thought all the Apple Music playback issues are resolved since the meltdown. But apparently not. New install of Beam Gen2, when playing back from Apple Music playlist, every 4th song or so it will loose the connection be quiet for 10s and then reconnect and pickup the rest of the song or skip to the next one. Quiet annoying.Beam is connected to very good Enterprise WiFi network, and the TV it’s connected to has no network issues.Is this a latency issue, since I’m not US based? Maybe device trying to use US cloud back-end needlessly? Or something else that isn’t well engineered.Quit disappointed.

Hi all,I tried many time after updating to iOS 26 and wanted to connect with Sonos app to my Sonos play 1. But it does not work and even when I connect cable it works but once I take out the cable again it is gone and not working. Anyone know the issue ? Thanks 

Just seeing if there is anybody else having issues with Apple Music not being updated via Sonos app. It’s been a week now and new music I’ve added to Apple Music is not visible when I open the Sonos app. I’ve done every possible remedy , delete app / re install , re authorise Apple Music , switch everything off and then on again etc. could it be recent iOS updates ? . Issue is on three iOS devices that I use for Sonos . 

The title says it all - why can I not find podcasts via any music streaming service in the Sonos app? I found a lot of comments saying it was Spotify’s code but it is the same for apple music and tidal which leads me to believe it might be something on Sonos’ side? Or did one service just say no to allowing it and the others followed suit? Either way it seems odd and frustrating because it doesn’t allow me to use my Sonos system to its full capability. I have to Spotify connect to a speaker or group, but then if I want to play a song somewhere else in the home, Spotify pauses the podcast and won’t allow two simultaneous things playing. What is the reason behind no podcast support?

Hi - I must be missing something, because it’s not even possible that one can’t simply save an existing queue as a playlist!  Right?  So somebody please tell me what I’m missing, must be in front of my face, no? Thanks.

I have an External SSD drive connected to my Del Windows 11 laptop, and would like to share the drive to my sonos system. I have tried the solution that one of the members solved, however still at an dead end. Any assistance greatly appreciated. Thanks old analog head.  

I open the app on Windows desktop. It says:“We need to get Sonos running on the latest software. Choose Check for Updates to get started.”I click Check For Updates. It says:“No update required. Your Sonos system is up to date.”I click Done.But then it goes back to “We need to get Sonos running on the latest software.”I click More Options. I click “Continue using the Sonos App.”It says “Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them.”I click Register Your Products. I have to sign in, I do.It says “No update required. Your Sonos system is up to date.”I click Done.I’m back at “Some of your products aren’t registered...” Now there isn’t any option to continue. Ok, so it’s stuck in a loop here. I close the app. I open the app again. It takes a minute, but it opens normally. Mind you, the system was playing music the whole time. This is only affecting the app. The kicker? This happens every single time I go to open the app. I can sk

I get “operation failed” when I try to like a song on Pandora 

Hi all,I’m hoping for some advice after an S1 - S2 migration has gone wrong.I bought an Era 300 and a Port today. I also had two legacy S1 devices (Connect + Play:5 Gen 1), which I removed and factory-reset using the S1 app. I couldn’t upgrade my existing system to S2 as it said my remaining devices could only be S1 compatible, so Sonos Support advised a full manual reset of my remaining 4 speakers and rebuild.After rebuilding: Play:1 and Play:3 added fine Era 300, Port, and two older speakers, another Play 1 and One completed setup and updates, but failed at the final step and show as unregistered in the app and couldn’t be added to my Sonos account Things I’ve tried: Router reboot Ethernet connection during setup for those devices that have them Power cycling all devices Restarting iPhone/iPad Reinstalling / restarting the app Has anyone seen this before, or know what blocks registration when setup itself completes? Any ideas welcome — I’m stuck with half a working system a

 The system is Arc - Sub 3 - 300s. While playing a Dolby Atmos playlist I created using Apple Music the sound drops out.  When I try to pause I get the message “Unable to pause…”.  When I try to clear the queue I get the message “Unable to clear Queue…”.   Sent diagnostics.  Would not be thrilled about attempting to call.  Is that the only way to get results of the diagnostics?

I have seen many conversations one this forum but they have all been closed after being “answered” - in sufficiently.  Like others who have posted, I am tech savvy and have been in the IT business for decades.  The Sonos app is without question the worst app that I have ever dealt with.  It seems that every time that I go to use my system, I have to reset the whole thing.  I have 5 components, a playbar, 2 play 1 s, a connect, and a subwoofer to support surround sound 5.1  .  Most recently after resetting all components and setting them up, the system does not work at all except that my playbar recognizes the physically connected TV.    Forgetting the fact that setup is a pain (it asks for my wifi password once for every component, has multiple “continues”, etc. it simply doesn’t work.  I am using an up to date Android on a Samsung and upto date Sonos App and a 2.4Ghz wifi (which required for my older Sonos equipment).  It would be nice if the APP told me what it tried to do, how far i

The December app update announces the new feature below for the android app.But where is it?  It doesn't appear on the music library settings screen as it does in the iOS app.The only option I see is 'scan library:(System is at latest available update as of Jan 12th 2026) 80.34.40 (Android)80.34.37 (iOS)Release date: 03/12/2025In this update:For Android: Albums can now be grouped by Compilations or Album Artist (or left ungrouped), and folders can be sorted by Song Name, Song Number, or File Name.

Hi, I have been having issues with AirPlay since iOS 26 was released. During beta testing iOS I have submitted multiple bug reports to Apple asking them why my Apple Music audio will not play when the next song plays to my Sonos speakers. I have to manually skip the song in order to get sound working again. Music does continue in the iOS device, but no sounds plays to my Sonos speakers. Sometimes AirPlay will just not even connect to any of my speakers and I have to either turn WiFi on and off on my iPhone for it to work.  I have been beta testing newest iOS release and Apple sent me an email saying they fixed the issue, but they did not and I continue to have disconnects and audio issue. My UniFi wifi is setup as recommended by Ubiquity for Sonos and AirPlay. (Issue was happening since 9:50PM-11:00PM on 01/04/2026) Thank you.

WHY THE HELL IS EROR 913 ON THE MAC NOT SOLVED?

Beginners use of Sonos App. I’m sure there is a simple guide to the Sonos app. for OIS? I get lost very easily; can’t ‘re-find’ topics…! What’s the best, simplest place to start learning about the Sonos App.? Then, I guess, there must be a simple overview article somewhere with setup/management instructions that cover everything (without getting bogged down)?

I notice the volume level is significantly lower when playing music via Spotify on my phone or via the Spotify integrated in the Sonos app. Is that normal? I installed the Spotify app on my Google Streamer and the music level is much better with that and mirrors the TVs reference level. Is there a setting I am missing? I don’t have a volume limit and even use lossless. Please advise.

I have been using Sonos for 22 years. Today, my Sonos app on the Mac suddenly couldn’t find the Music Library I keep on the computer. After several other attempted fixes, I deleted the Music Library in Sonos and tried to add it back, but it wouldn’t do so. Nothing has changed on my system, as far as I am aware. Firewall and file sharing appear correctly set up. I use Sonos S1 controller on the Mac, and am running mac OS Sequoia 15.7.3.Any ideas, anyone?

 Hi All - I think I posted this originally in the wrong forum!Can anyone help with this though its not strictly related to Sonos issues?I have an old Buffalo Linkstation Duo that registered a disc failure so I replaced the disc and the other one failed. So I replaced that one and within a few days it registered a failure on the first brand new one!Im assuming that is a power issue or a fault with the chassis rather than the discs as they are brand new.So my question is if I kept the discs (assuming they are fine which they should be as they are brand new) and just switched them into a replacement chassis - an identical one ie a Buffallo Linkstation Duo - is it as simple as that?Would my PC and everything simply pick up the NAS drive as usual? Or is it more complex than that?Any help much appreciated.

Can I use Pandora or Spotify?

Hi everyone,I recently started testing a streaming app that’s popular in Indonesia with my Sonos 5 speakers. While playback generally works great, I’ve noticed some variability in audio consistency when switching between different types of content (e.g., live streams vs. VOD).I’m curious about how others optimize Sonos settings for apps that rely on cloud streaming. Specifically: Are there recommended EQ or sound settings on the Sonos 5 that improve clarity and balance across different genres and streaming conditions? Does the streaming bitrate or network variability noticeably affect performance on Sonos devices, and if so, how do you compensate? Any tips for Sonos app vs. third-party integration scenarios — especially with non-global streaming services? Thanks in advance — appreciate any insights from those familiar with Sonos networking and app-based streaming playback!

e.g. If I search, say, for Pinnock (he’s an “artist”) I can’’t ever get to a list of Trevor Pinnock albums on Amazon Music that I can access in Sonos, I get a “Search returned no results...”) message.  Any thoughts appreciated!