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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,819 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9442 Topics
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CRChiefContributor I
posted in Controllers and Music services
Why is it such a struggle to use this system?

I spend more time trying to get the sonos system to work than I do listening to the music. The app on my phone and desktop routinely fail to find any number of the devices on the system. When the device can be seen it will take an age to connect to and when it does finally connect it will show as playing but without actually outputting any music.This system is at work and we have an absolute mountain of speakers, lamps, ports and amps and not one of them is reliable. The system will ignore inputs and skip tracks at will and pause itself for no reason. If we weren't tens of thousands dollars deep into the sonos system I’d rip it all out and replace it all.If anyone else has a large system and has had similar issues I’d appreciate any fixes.  

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EditorEnthusiast II
posted in Controllers and Music services
Where are Playlists / Favourites maintained?

Could someone from Sonos comment on the following:We would like to understand where our playlist data will reside under this new App design Are the playlist / favourites : retained solely on the Sonos devices and edited in situ & synched to all devices in our group? are Individual playlists created / copied to the cloud for editing etc and then synched back to the devices?  (Then removed from the cloud)  are all Playlists / Favourites replicated to the cloud, maintained in the cloud and then synched to all our devices? Some other combination ? Why the question ?   We want to understand what will happen to our playlists & favourites when we are offline (ISP Failure etc.) which happens from time to time. Will we still be able to create / edit / play the playlists without a connection to the cloud?(We know the new app doesn’t work offline at the moment but there have been announcements that Sonos will be working on this so this question is purely about how playlists and favourites

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controlav
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islic69Contributor I
posted in Controllers and Music services
Connection Radio

I cannot connect my system to 011.fm retro

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controlav
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Dragon RiderContributor I
posted in Controllers and Music services
Found a good and inexpensive NAS solution

I have a library of over 26,000 songs but realisticly listen to only 5,000 or so. I decided to load these songs on a NAS drive to remove Airplay from the streaming path. NAS drives are quite pricey ranging from $300-$600 or more DISKLESS. So add another couple of hundred to install a decent sized SSD.I tried connecting an excellent SK Hynix 1Tb USB drive to my router USB port but there is an outstanding problem with Sonos S2 processing music libraries from a USB connected drive. Ethernet drives work fine and don’t have this problem. I calculated I would need approx 250 Gb to store 5000 FLAC files but the investment was over $500. for a good, reliable NAS. After a lot of research I decided to invest in an Amber X drive. I have no interest in using this to manage photos and videos or use any of the other available applications. Just music streaming. It has a very small footprint with both Ethernet and USB ports. The drive size is approx 480gB and I loaded all 5,080 FLAC files with room f

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DaveLamContributor I
posted in Controllers and Music services
Separate Playback settings

I think it would be amazing if the app could store different settings for Music audio vs Theater audio, specifically the bass level.One of my favorite features about Sonos is that it can tell between just audio playback versus using my theater system and changes my settings on my play ones to rears automatically.In my case, one thing that I have found is that when the theater setting is on the bass is too loud for movies, but I prefer the bass to be louder during music 

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SonoskoContributor II
asked in Controllers and Music services
Inflated playlist

Hi,My folder on my NAS contains 1000 songs. Selecting it to play loads it 64 times. The queue dialog shows that 64000 songs are loaded in the queue. Any help?Thanks.

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SonoskoContributor II
posted in Controllers and Music services
Can't add songs to queue

Hi all,I often get the message that I cannot add a song to the queue. Steps to reproduce 1. Do a search for a song in your library (on my NAS)2. Try adding to the queue ( usually fails)3. Play the song, replacing the queue 4. Do steps 1 and 2.Rebooting the App doesn't help, rebooting my router doesn't hel.Any suggestions?

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SonoskoContributor II
asked in Controllers and Music services
Windows App Playlist content not visible in Android S2 app

Hi,I have created a playlist with the Windows App, because the Android S2 App can't save the current queue. I see the playlist in S2 Android App and can start it. However, when I click on the button to see the songs in the playlist it shows up empty. This driving me crazy. Any clues on how to solve it?Cheers, A former Sonos enthousiast. 

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bockersjv
bockersjvLocal Superstar
posted in Controllers and Music services
Sonos Playlists and their return.

Ok so playlist editing is back… sort of.  Unfortunately you can add songs, albums to a list or create a new list.  But you can no longer play that list😳 Before last weeks update I could see my playlists under Favourites, but now they have gone. Is there any testing done before releases and do those who do the testing actually know how to use the system?

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HRA1975Contributor I
asked in Controllers and Music services
Spotify playlist

I have created personal playlist on Spotify but they don’t show up on Sonos S1 controller (desktop app) or on Sonos S1 (mobile phone app).How do i get access to the playlist from the desktop app or the mobile phone app?

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Airgetlam
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Torstenk99Contributor I
asked in Controllers and Music services
Yousee losing connection

HiMy system keep losing connection to YouSee Musik. This has happened over the last few weeks. Although I keep removing and adding it again it loses connection the next day or so. I have a free Spotify account which never loses connection.  It is really annoying. Please help me with how this should be fixed

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ECS3Contributor I
asked in Controllers and Music services
Music Library Folder issues

After a power surge, Sonos will not connect to my music folder.  I had it working by adding it as a NAS drive after previous application updates.  But now that process doesn’t work.  The folder is on my MacBookPro and isn’t damaged.  I can access and play music from other apps.  I’m using Sequoia 15.3.2.  Anyone else having this issue?  Any suggestions?  Can’t imagine going directly to Sonos will be os any assistance.

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Airgetlam
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Dirk55Enthusiast I
posted in Controllers and Music services
Sonos app stops working when it detected an update

Today, my Sonos iOS app stopped working. I can no longer manage what speakers to use for playback as it is requesting an update and I can not skip this in the app.Frankly, with Sonos history, I fail to see why I should update if things are working for my. My devices are offline (Wifi connected but no access to internet), so no reason at all, not even for security reasons to consider updating a working system. Also I disabled the automatic app update on my iOS device also due to Sonos history of bad company politics, really bad release notes and incapability in the software development space. I just want to use the speakers I paid for.Things have been working ok (just using Airplay) for me. But I needed to give one device an internet connection shortly as it had lost its registration and now I am back in this Sonos update mess.Has anyone found a way how to work around this enforced update? I really do not want to pull up a separate Android device just to roll back to an app version that

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FennyContributor I
asked in Controllers and Music services
when will the mixcloud integration be fixed?

Several threads discuss the lack of integration with Mixcloud.  while it was working perfectly in S1and S2, the new app integration is completely crippled. the Sonos engineers do not seem to care  at all. please fix this

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FlybehiniteContributor I
asked in Controllers and Music services
Playing first bars of a track in a playlist then stopping

Obviously the system is picking up the track in the playlist from where it is held in my music folder but it does not play it fully, moving to the next track and repeating in the same way through all the tracks until the playlist is finished. Can anyone suggest a fix for the problem? Spotify playlists play OK through Sonos. 

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Airgetlam
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nputtickTrending Lyricist I
asked in Controllers and Music services
Sonos S1 system and Synology NAS - is it now possible to use as music share?

Hi - looking for help.  I’m reasonably computer literate, have built my PCs.  My Sonos system is on S1, with two Connect amps, one connect, one Play 5, one Play3, 2 x CR200s, iPhone app and desktop app (win 11).I gave up on using my Synology NAS with my Sonos S1 system over a year ago as I couldn’t get it work with Sonos any more due to the SMB issues (after firmware update from Synology).  I’ve tried reading every related thread but I can’t make head or tail of most of it.  Is it now possible to connect to my Synology  NAS (SMBv2 I believe) or am I still locked out?  If there is no way to make this work with S1, my possible “solutions” seem to be :(1) put music on a USB drive connected to the router (my router doesn’t have a USB port though, and the possible new ISP I am looking into doesn’t provide one either)(2) keep music on my desktop PC and leave it on on all the time (don’t want to do this for obvious reasons)(3) Buy a low cost, preferably fanless mini PC, add it to the network

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MorContributor I
asked in Controllers and Music services
app doesn’t connect with system to play my music

app doesn’t connect with system to play my music

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chris1311Contributor I
posted in Controllers and Music services
sonos app

sonos app is so bad i have 4k worth of system that doesn’t work. so bad stay away people. Do not buy sonos 

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julienContributor II
asked in Controllers and Music services
Podcast search

HelloDespite the latest app update, the search categories are too few:"Artist" - "Title" - "Album" - "Playlist"The "Podcast" category is still sorely missing.This category exists with the Sonos S1 version.Why was it removed?Are you aware of this anomaly?

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controlav
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PJM66Contributor I
asked in Controllers and Music services
Old product room still showing in app.

Just upgraded to arc ultra from beam gen 1 but the room name is still showing in main menu despite factory reset on beam.

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Neil BarnesContributor I
asked in Controllers and Music services
Indexing my music library

It was necessary to divide my iTunes Music Library of 30k+ tracks into three parts in order to index it under the new Sonos software. This resulted in my iTunes index losing the location of all the existing tracks. I, accordingly, added the new folders created by dividing the library as referred to above. This worked but resulted in every track being duplicated but with only one of each actually working.I understand that, unlike with Sonos, complete folders cannot be removed from iTunes. It would take far too long to delete 30k+ tracks one at a time.My question is whether the duplicates, which do not locate the tracks named, could be removed by removing iTunes from my pc and then reinstalling it? On reinstallation, I would, of course, only add the new folders created by dividing my library as referred to above.I would take a back up copy of the library before removing the iTunes software from my pc.

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roaandersenContributor I
asked in Controllers and Music services
Sonos controller app Android, volume

Ever since the new controller app came out, it has been virtually impossible to control the volume of individual speakers in a large group (having to scroll to find the desired speaker). The problem is a countdown timer that doesn't restart when scrolling, causing the detailed view to collapse before you get a chance to adjust individual volume. I have to say I'm very surprised this hasn't been discovered and fixed in the many updates since the 2024 disaster update. Will this be addressed soon?

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Yogi9644Contributor I
asked in Controllers and Music services
songs searched on plex are grayed out and cant be selected

If I search for a song on Sonos on my iPhone from plex they are all grayed out and can’t be selected. Plex works fine otherwise. I’m using the latest plex on an iMac and I can search and play songs that I search in Sonos on the iMac. How can I play what I search for in plex in Sonos searched from my iPhone?

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TheRoadrunnerContributor I
asked in Controllers and Music services
Plex search results grayed out in Sonos mobile app, but clickable in Windows app

Hi everyone,I've been experiencing a strange inconsistency with the Plex integration in Sonos, and I believe it may be a UI-related bug.### The issue:- When I **search for a track** using the **Sonos mobile app** (tested on both Android and iOS), the result appears but is **grayed out** and cannot be clicked or played.- However, when I perform the **same search using the Sonos controller app on Windows**, the **track is fully clickable and plays perfectly**.- In both cases, I’m logged into the same Sonos system and accessing the same Plex server.### Additional details:- I run Plex on a QNAP server (Docker, host networking, public IP and port 32400 exposed).- Remote access is fully working.- Album and artist search results appear normally in all Sonos apps and are fully playable.- Tracks also play correctly from within albums — this only affects search results for individual tracks in the **mobile apps**.- Plex logs confirm that the search response is the same for both clients — it's on

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SirDigitalKnight
SirDigitalKnightEnthusiast I
posted in Controllers and Music services
Latest version of S1 firmware - S2 app is now available, check compatibility

I was hoping after todays firmware update that the S1 app on Android would no longer prompt me or give me the option to turn of said prompt to downgrade to S2 version. Please Sonos, update the app so I can shut this off in settings! Thank you! 😥 

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SirDigitalKnight
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