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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,072 Topics
  • 55,262 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8072 Topics
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Søs123Contributor I
asked in Controllers and Music services
still problems with my YouSee playlists and Sonos

I have now for several months not been able to listen to my play lists. Sonos Customer service helped me shortly to change to a less Secure connection as Sonos does not work with 5G.This made my internet very slow and in my opinion Sonos ignore their Customers and does NOT solve the problem but blame YouSee.I had YouSee Long before I bought my Sonos - only to play my YouSee play list which I was told I could do. And I have been able to do this until Sonos started their updates.  This is NOT acceptable and I do no longer renommed Sonos to anyone.  Best wishes,Søs 

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1 month ago
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fredfredContributor I
posted in Controllers and Music services
how come?

I have been a great Sonos fan for 15 years or more, and bought so many of your products. But now I had enough. How can you continue to provide such utterly abysmal software? It just never ends

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1 month ago
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M KleinContributor I
posted in Controllers and Music services
The Sonos app

Ever since I updated the Sonos app, I am experiencing this annoying glitch with it: I click on a station and when I hit “play” I get this error message, “Something wrong. Try again”. This is happening about half the time and I use this app several times a day. My playlists, podcasts, news, sports and more go through one or more of my “rooms”. (I have 11 speakers/devices in my home. Can anyone help?ThanksM Klein

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1 month ago
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DouglasDContributor I
posted in Controllers and Music services
Music Library

My Music Library no longer plays. The suffix m4a has beeb added to each title and they just scan through when started. I have read all I can online to no avail. 

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MoPac
1 month ago
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yakimaContributor II
asked in Controllers and Music services
Music stuttering within the same track in the same position

A periodic annoyance with my 10 year old system is that a number of tracks can stutter on playback. It is NOT interference. I have two original Play 1’s on stands in a stereo pair connected by ethernet into a Devolo dlan 1200+ powerline adapter. If interference was the issue it would not manifest in the same position from within a track. The afflicted audio tracks are also not damaged as they play on any other device without problem.This problem only surfaced about a year ago but I doubt it could it be some component breaking down as the symptoms would not be so specific.I did a test whereby I produced another playlist containing one troublesome track. Trouble is after trying to play it access was denied by my computer. This is still an ongoing problem with adding music from ‘My music folder’ when it resides on an external drive.I have given up hope with the system as it still has annoyances that have not been refined or streamlined in years, particularly in regard to sorting or search

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1 month ago
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EdutorContributor I
asked in Controllers and Music services
como conectar mis dos equipos Sonos para que puedan ticar solos o en conjunto simultanemente o alternar uno con el otro.

No puedo hacer que mis dos equipos puedan sonar juntos Moderator edit:Google Translate-How do I connect my two Sonos devices so they can play alone or together simultaneously or alternate with each other?I can't get my two devices to play together

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1 month ago
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DalmanContributor I
asked in Controllers and Music services
One SL stopped working after (forced) upgrade to latest Sonos app

I have two Sonos One SL together with the S1 app that was working well. Haven’t really been using them for a while but should today and was prompted to see if it was compatible with s2 upgrade (or something like that), the app checked, and prompted me to download, it also informed me that I wouldn’t be able to go back, I clicked and was taken to the Sonos App (Note: Sonos, not S2) in App Store, installed it, opened it, and choose (in the following order):“Connect to existing system”, it scans wifi and I get an “This system is only compatible with Sonos S1 Controller”. “Add speaker...”, it scans but doesn’t find anything…Now to the bonus: My S1 seems to have a connection with both speakers, but I can’t get any sound.What to do? Factory reset?Best,Mikael

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1 month ago
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debstercContributor I
posted in Controllers and Music services
Will we EVER get an update to roll back the elimination of the ability to use your personal music library???

Seriously, we were promised that this capability would be restored back in July and here we still are.  Getting ready to dump all my Sonos products and move on since they have degraded the service so much. 

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1 month ago
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cats_fiveContributor I
asked in Controllers and Music services
BBC Sounds - cannot add content service

I cannot add BBC Sounds to my content services.I found my address was set to Norway (an issue in itself) and corrected it. No joy, I removed the app, restarted my phone and reinstalled the app. No joy, I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

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1 month ago
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JeanPierreJPGContributor I
asked in Controllers and Music services
No products found

When I launch the sonos app I get the message no products found. After this I did a network update for each product. Still no response from the app. What can I do about this?

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1 month ago
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IPJAvid Contributor I
asked in Controllers and Music services
Why does Sonos1 not play whole tracks ?

With my Sonos1 network whenever I play a soundtrack, tracks play for a minute or so then skip. Why? How can I fix ?

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Airgetlam
1 month ago
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WarhamContributor I
asked in Controllers and Music services
why can i not useTrueplay set up with my new ipad 2024

Why can’t I use Trueplay on my new iPad 2024, 13”. When I used to be able to use it on my old iPad Air which was nearly 10 years old?

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1 month ago
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Mark WestContributor I
asked in Controllers and Music services
Sonos app not working fully on laptop

The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve? 

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Ken_Griffiths
1 month ago
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dvpriemEnthusiast I
posted in Controllers and Music services
Local Music Library - gone again after latest update 16.3 version

Allowed the Sonos tech to take control of my computer for about an hour or so.  He could not get my local library back.  I managed to fix it myself after the May update wrecked all access to my library.  Then the last update wrecked it again and even the Sonos tech cannot get it back.  So my system is now useless. Yet - I don’t see a lot of comments about this…..? Maybe I should try another teck at Sonos? 

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1 month ago
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DGR1Chromatic Producer I
asked in Controllers and Music services
Error when trying to ‘Pin collection to home’ from local library

When I try to add any of the categories from my local library to my app home screen, I receive a ‘Something went wrong’ message.For example, I select my music library, then artists, then click on the three dots top-right and select ‘Pin collection to home’. I get an error.The same happens for any category such as artists, genres, or folders.I am using the latest app and firmware, and iOS 18.0.1 on an iPhone and iPad.Do others see the same error? It is 100% consistent for me.Thanks

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DGR1
1 month ago
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ValcourtContributor I
asked in Controllers and Music services
Sonos system not found with my new Ipad air 6

I can’t connect my Sonos S1 system with my New IPad 6. My Sonos S1 system works fine with my old IPad, with my two computers and with my cel phone Android. The only difference I see is in the settings of my new IPad, my Id user of Sonos doesn’t appear while this id user appears on all my other devices. I have tried EVERYTHING Sonos recommends and nothing works. How can I make the id user appear in my apps IPad settings of Sonos. Thanks 

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1 month ago
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The GirtEnthusiast I
asked in Controllers and Music services
Android update

Hi everyone.  Can anyone tell me when the 80.10.06 Android update will be out. I know some of you already have it, but nothing here in Southern Italy (Calabria) yet. Many thanks for your help 😃

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Airgetlam
1 month ago
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lorirobnContributor I
asked in Controllers and Music services
How to uninstall Sonos from work laptop (just one device)

Hi, I recently purchased a pair of Eras 100 speakers. When installing, I was impatient and responded yes to “install on all devices on network.” Big mistake, as I work from home. A week later, I couldn’t log onto a work server. After digging and digging, our technical support mgr asked “what is Sonos?”.  Apparently Sonos used the IP address of this server. I had to unplug the speakers (I do not know where he saw these speakers but he dug deep).   I would like to remove Sonos and any mention of it completely from my work laptop (Windows) and would appreciate suggestions on how to do so.I have the Sonos app on my iphone.Thank you in advance.Lori

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1 month ago
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Phil6Contributor I
posted in Controllers and Music services
connexion impossible

Bonjour,impossible de connecter l’app Sonos de mon iPhone sur mon système ! Quelqu’un a-t-il déjà eu ce problème?

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1 month ago
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XjuiceXContributor I
posted in Controllers and Music services
UPDATE.

Can someone please help? tThere was an update on Sonos app , 3 days ago. and its not appearing on my play store. i have uninstalled and reinstalled app. Still no update , I have galaxy s23, not sure why there is no update in play store .  

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1 month ago
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Graham51Contributor I
posted in Controllers and Music services
Sonos App

I’ve just tried to use Sonos but the app has gone back to the September version on both my phone and tablet(Android)  I have reinstalled but still on version 80.09.04 and my music library has disappeared. I have the latest software installed on both devices.This is so frustrating. Any ideas before I bin Sonos for good?

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1 month ago
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User344100Contributor I
asked in Controllers and Music services
sonos app

Hey why is the app getting worst??? S1 app performs way better than the current one where lack of usability, performance and backward compatibility starts to be a deal breaker to me. Working in software industry I can’t comprehend this.

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1 month ago
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KppfzjContributor I
asked in Controllers and Music services
youtube music not working on sonos s2 app

I connected my youtube music account but I can't seem to use anything. I can't see any of my playlists or search up any songs.Ive tried disconnecting and reconnecting yt music to sonos and even reauthorise. Nothing works. Please help anyone?Also spotify works fine.

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1 month ago
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monsterfrogContributor I
asked in Controllers and Music services
Adding to Playlist

I have created a number of playlists on the previous version of the Sonos app, but can’t add any more songs to them with the new version of the app. This is so frustrating! When are you, (Sonos), going to rectify this issue? I have put off buying any new Sonos products until I’m completely satisfied with this new app.

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1 month ago
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Chris R JContributor II
posted in Controllers and Music services
Music Library Indexing

I have updated to the Apps/Controller/Firmware. The Music library indexing on my NAS now looks very strange. There are duplicate entries for many Albums. The Songs are not ordered correctly within the albums.It seems to be related to the fields for Album Artist and Contributing Artist though that is not conclusive.I have my files organised into:\\Sonos\Music\Artist\Album\Songs(with Track No. at beginning i.e. “01 Song Name” ).This has worked for many years now.Can anybody help with a description on how the the files and details within the MP£ files should be done or is this just another bug introduced by Sonos within their software? Will they ever get a release right!Also the advanced settings for the Music Library are missing from the IOS app. On the PC I have the Group Albums by Album Artist set. Sort Songs by song number, Contributing Artists is not ticked.Any help would be appreciated.Chris

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1 month ago
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