Hi ​@ColinvZ, 

Looking into this, there hasn’t been any update since my last message in the previous thread. The workaround remains the same, where our team suggest using Airplay or Bluetooth to stream directly from the Apple Music app. 

If you haven’t called into support about this issue, I would recommend doing so as it’ll create a case for you with this issue tagged to it: once the issue is resolved, you’ll receive a follow up email if you have an existing case.

Hi ​@Jamie A, Thanks for the response. I will submit a report but I am not holding my breath. In the previous thread the issue was reported six months ago. It does not appear to be a priority for Sonos. 

The challenge may be, and I don’t know one way or the other, that it is an issue with Apple not sending the appropriate information for Sonos to display properly.  Which means at best, Sonos can report the case to Apple, and needs to rely on Apple to actually fix the data stream. Sonos themselves don’t have the ability to change what Apple’s server is sending them, they can only report the issue to Apple.  You may be more effective in directing your concern directly to Apple. 

Hi ​@Airgetlam, thank you for taking the time to respond. As you say, “I don’t know one way or the other.” My understanding is that Sonos routes music selections through their server to monitor usage. They certainly know and display details of what is being played. My expectation is that this can inform playback history. 
 

Unfortunately, Sonos has lost all goodwill due to their disastrous app implementation and it is difficult to assume that any other party is responsible for service failures given Sonos’ track record. Current unreliable alarms is another example. 
 

If Apple was the party at fault Jamie could simply have said so, instead of suggesting that I submit a support case to receive an email once it is resolved (six months and counting). 

Sonos never throws a partner under the bus.  Even when it is 100% the partner’s fault, Sonos plays neutral, with comments like “we will pass this along to the team”.  Very rarely do they point the finger at Apple, or any other partner, unless it is something Sonos has given up fixing due to OS rules, like hard button/lock screen controls, or playing music housed on a mobile device. 

It is worth clarifying that there appears to be two issues. 
 

Some users have reported Apple Music played via the Sonos app not updating their play history on Apple Music. I also experience this issue but do not really expect it to work. 
 

The issue that I am reporting is that Apple Music played via the Sonos app does not consistently update Sonos’ own Recently Played list. (I am signed in as the system owner and can see other recently played items). 

My own observations lead me to think there is frequently delayed processing on Apple’s side.

e.g. I have noticed frequently that the “Recently Added” list will lag behind what I’ve added in Apple Music. (I’ve actually also seen it differently on different Apple Devices, so there might sometimes be some synchronisation issues much more closer to home, as it were)

(As to the workaround, I’ve been having problems recently with AirPlay. But no one else is reporting that so it’s probably just something on my network)

Using AirPlay would be a workaround minus lossless and atmos options. Seeing as this was reported back in December with no further updates, I’m sure it isn’t a priority. Whereby it would be if it was a Spotify issue I’m sure! As more users 

Are there? I don’t know where to look for Sonos usage statistics.