Hi all,
I tried many time after updating to iOS 26 and wanted to connect with Sonos app to my Sonos play 1. But it does not work and even when I connect cable it works but once I take out the cable again it is gone and not working. Anyone know the issue ? Thanks
Best answer by Airgetlam
As I’m running iOS 26 and Sonos S2 without issue, I suspect this is a red herring. What I do suspect is some sort of network issue. You may want to confirm your router is sending an appropriate network signal that the PLAY:1 can ‘read’, by checking the Sonos Network Requirements FAQ. And, in case there’s been some sort of failure of the WiFi components in the PLAY:1, I’d connect it with that Ethernet cable, then submit a system diagnostic, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
As I’m running iOS 26 and Sonos S2 without issue, I suspect this is a red herring. What I do suspect is some sort of network issue. You may want to confirm your router is sending an appropriate network signal that the PLAY:1 can ‘read’, by checking the Sonos Network Requirements FAQ. And, in case there’s been some sort of failure of the WiFi components in the PLAY:1, I’d connect it with that Ethernet cable, then submit a system diagnostic, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Did you find a solution? I’m having the same issue having upgraded to ios26. Got a Sonos play5 so still on Sonos 1 and not able to upgrade to Sonos 2. 5 x Sonos devices on the network. Thanks
Likewise. Tells me I’m not connected from the phone
And yet it works on iPad and laptop
So suggesting it’s a network issue is more likely the red herring.
Sonos has completely failed since its near extinction level update to keep up with iOS updates.
So then Sonos, what have you got?
It’s odd. I’m running iOS 26.1 on three separate devices, two iPads, and an iPhone. All three connect without issue. I’m not sure what’s going on in your case, my suspicion is that your phone is either connecting to a different WiFi subnet , or not connecting at all to the local WiFi. In either case, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, if you can, and call Sonos Support to discuss it. I’d call even if you can’t submit that diagnostic, which could be. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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