I haven’t searched for the same topic in the huge issues db Sonos has collected over the years, I have other things to do. Already half of my Sunday gone (again) in fixing Sonos related issues. The only thing I want to do is listen to music. I’m really getting tired of this. Already tried resetting the app, didn’t help.
Can somebody just get my system up and running again and then tell me how to stop permanently, hard-coded, until the end of time, dis-able updates!
Best answer by Stanley_4
If you actually did the network refresh after the update and it failed you need to contact Sonos support.
Here we are almost all just users and only know what you tell us so you have to share.
Support has access and tools we don't.
+18Since you do not supply anything to really help you, the old adage “Fix your network” springs to mind.
Correct, I pushed the send button before adding the installed version (my bad): 80.32.32 Probably due to nerves on fire.
Yesterday I could switch channels in the blink of an eye. This morning, the app connects to my network, shows my setup. But doesn’t show any content and switching channels says “content cannot be played, something went wrong”. I didn’t install anything new on my network, nor on my phone. Nothing. Absolutely nothing.
So the default “update and fix your network”, been there done that for a zillion times.
AI says “this version has been reported to have mixed user experiences”, what a nice way of putting it...
If you actually did the network refresh after the update and it failed you need to contact Sonos support.
Here we are almost all just users and only know what you tell us so you have to share.
Support has access and tools we don't.
Thanks for the reply! In the end I was so fired up I just threw that s**** app of my phone and reinstalled it. Of course a new version, so the coming days will be nothing but trouble….
Moderator Note: Modified in accordance with the Community Code of Conduct.
A network refresh would likely do wonders for your ills, as suggested by the app and
I really appreciate the help of the community, I really do. But over the years if I would count all the hours of suffering to get the whole thing back up and running again after an update… Besides, my system is complete as it is, it is doing what I want: playing my music on my network on my equipment. I don’t want any updates, I don’t need any updates. Saves me a bunch of free time and loads of stress… But if you buy a new phone for example, the fun begins again. Let’s hope I can keep those updates out of my system for as long as I can...
Always seemed silly to me for folks willing to put up with all the update (and power failure) issues rather than taking tne fairly simple steps that solve them for the vast majority of folks having them.
Still, your stuff. Your choice.
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