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Problem Adding Streaming Services to Port

  • February 2, 2026
  • 2 replies
  • 32 views
H

Hello! I am having issues connecting a streaming service to my port. We reset the device because the original email was the personal email of a former employee, and after setting up the new system and connecting the port we get an error whenever attempting to connect a streaming service.

 

We have tried Spotify, Pandora, and Amazon music. We have also tried unplugging the device, clearing data for both the streaming service app and Sonos, and nothing has resolves our issue.

 

Does anyone have recommendations for solutions, Thanks in advance!

 

Diagnostics #************

 

Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

Best answer by Airgetlam

You’ll want to edit your post to remove the diagnostic number, Sonos doesn’t allow those in these forums.

I suspect your new account hasn’t been set up with an appropriate address yet, which would be why Sonos is having trouble showing an appropriate list of streaming companies to add. 

2 replies

Airgetlam
  • Airgetlam
  • Answer
  • February 2, 2026

You’ll want to edit your post to remove the diagnostic number, Sonos doesn’t allow those in these forums.

I suspect your new account hasn’t been set up with an appropriate address yet, which would be why Sonos is having trouble showing an appropriate list of streaming companies to add. 

Bruce
Airgetlam
  • Airgetlam
  • February 2, 2026

If, however, you prefer to call Sonos Support to discuss it, that diagnostic, which only they can see, will be helpful.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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