i’ve seen this on an old topic which is now closed. Playing wxrt on audacy on my sonos (original play1 speakers) and it will start up plating and just stops after 5 minutes or so. sometimes it will play all day if i leave it on but lately im lucky if the station plays 10 minutes. sometimes it comes back on but usually not. if i have the app open, it just shows that the music is stopped and i can hit the play button to resume. but again it my stop again a few minutes later. it’s not my wifi. if i play the same station and app on my receiver with bluos, it plays fine and doesn’t disconnect.
Answered
wxrt on audacy continuously drops
Best answer by Airgetlam
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
do you use alexa to tell it to play or use the app. it’s been pretty good the last few days when i start playback from the app. usually i do “alexa play 93xrt in room” and i will get an error message from the amazon dot
Hi Phil56,
I use Alexa. I would prefer to use Google Assistant but I could never get it to work properly.
Thanks for your input.
The issue still exists. The problem occurs when WXRT goes to commercial breaks. At that time, the station is dropped. This has occurred on all my Sonos devices. When I play WXRT directly on an Amazon device, there is no dropping of the signal during commercial breaks.
Fixed issue by deleting the Audacy app from Sonos. Then re-added Audacy to Sonos and all is good again. The Sonos help desk helped to identify this solution.
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