Why am I hearing adverts when I switch my Sonos on that is pre programmed to play Heart Berkshire via their global app. This also happened with Tunein but stopped when I move to global but it has started again
Answered
Ads on Turn On
Best answer by jgatie
Any “free” radio service has to pay the bills for licensing and distribution of their content. So they are going to insert ads when and where they can. One of the techniques they use is to insert an ad when someone connects to their service, before the content is played. Aside from Sonos Radio, Sonos has no control over the content, it is up to the service provider. You could complain to Heart Radio, but as I said, they are trying to keep the lights on, so I’m not sure how far your complaint will get you.
Any “free” radio service has to pay the bills for licensing and distribution of their content. So they are going to insert ads when and where they can. One of the techniques they use is to insert an ad when someone connects to their service, before the content is played. Aside from Sonos Radio, Sonos has no control over the content, it is up to the service provider. You could complain to Heart Radio, but as I said, they are trying to keep the lights on, so I’m not sure how far your complaint will get you.
The words 'commercial advertising' are of relevance:
Ads can not be turned off currently.
Heart would need to stop advertising or maybe start to offer an ad-free subscription service...
The words 'commercial advertising' are of relevance:
Ads can not be turned off currently.
Heart would need to stop advertising or maybe start to offer an ad-free subscription service...
Correct, but sometime the curator service (TuneIn, Heart Radio) has their own ads that are separate from the actual broadcast content; often inserted before the content itself starts to stream. I believe this type of ad, inserted by Heart Radio, is the advertising in discussion here.
Since the stream is provided by a third-party service, the ads are typically injected by the broadcaster to cover licensing and operational costs. Sonos itself doesn’t control or filter that content. If it’s becoming frequent, the only real option would be checking if the station offers an ad-free premium stream or contacting the provider for clarification.
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