I have four rooms in my Sonos ecosystem. Living Room (Beam Gen 2 and Sub Mini with HDMI connection to TV), Media Room (Arc with HDMI connection to TV, Sub Gen 3, and 2 Era 300 as surrounds), Sonos Pair (of Play:1’s) and a Sonos Move. Often when I use the Sonos App the active room is the Living Room. I want to play something in the Media Room. When I deselect Living Room, select Media room, and hit Apply, the playback is correctly set to the Media Room, but the Living Room goes silent. Since my wife is often watching TV in the Living Room when this happens, it causes her some consternation. To resolve this she has to turn up the TV volume (which controls the Sonos system via eArc). Am I doing something wrong?
Answered
Switching Among Components/Speakers in Sonos app
Best answer by kdowling
On the app home screen, tap the name of your system, at the top (Mine is “Your System”). It will show your rooms. Tap on the Media Room. Media Room is now selected. Now select what your want to play. That will play in the Media Room without interfering with the Living Room.
You can also get the selection page by swiping up on a room when shown at the bottom of the screen.
Sounds (no pun intended) odd. There should be no change of volume in the ‘home theater’ room.
I’d recreate the issue, then submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
On the app home screen, tap the name of your system, at the top (Mine is “Your System”). It will show your rooms. Tap on the Media Room. Media Room is now selected. Now select what your want to play. That will play in the Media Room without interfering with the Living Room.
You can also get the selection page by swiping up on a room when shown at the bottom of the screen.
+18So this was a UI question.
So this was a UI question.
I would think so. Confusing the grouping page with the room selection page.
Definitely related to use/misuse of the Sonos App UI. Still find it odd that choosing among speakers has a different behavior than choosing among “My System” rooms. But at least there is an easy solution. Hope that clairfies things for you 106rallye.
For some stupid reason, Sonos has started referring to the grouping icon as the “Output selection” icon. It’s not for output selection. It’s a grouping icon, which brings you to the grouping screen.
For some stupid reason,
Never blame normal stupidity when marketing is involved, they have done an amazing amount of damage to the Sonos brand for no good reason.
+19Screenshots of the excellent description from
+18I am used to it now (after almost two years) but am on record for stating this button you can also swipe and tap is confusing.
When trying to select a Room be VERY CAREFUL as if you touch the wrong spot and try to scroll you can maximize the volume on your spouses TV. This leads to unpleasant words if they are watching something, much more unplesantness if they are napping and you blast them awake.
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