For several months, I have been experiencing persistent issues with the S1 controller and Amazon Music. Despite reaching out to support for help, the problem remains unresolved. I have been a longtime user of both Amazon Music and the S1 controller, but ever since the most recent S1 software update on iOS, I can no longer use control Amazon music without constantly receiving the error message: "This song is not encoded correctly."
I have already tried all standard troubleshooting steps, such as rebooting the devices, restarting the router, ensuring all software is up to date, and reinstalling the Amazon service within the app—none of which has resolved the issue. It's clear that Amazon Music itself isn't the problem, as the service works perfectly when accessed through Alexa (to control Sonos) or outside the Sonos app. Additionally, other music services, such as Spotify and Radio Paradise, continue to function normally with the S1 controller. This suggests the issue is unique to the combination of S1 and Amazon Music.
While I suspect the recommended solution would be to upgrade to S2, I have significant investments in hybrid legacy equipment and am not ready to make that transition. Has anyone else encountered this problem? I have been a loyal Sonos customer for over a decade, and until recently, everything worked seamlessly. This appears to be a new issue specific to the S1 App.
