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Question

Play:1 audio perfect from one source, skips/stops from other sources (wifi perfect)

  • April 21, 2026
  • 6 replies
  • 14 views

I have a wireless Play:1, a wifi router with a SIM connection, a wired raspberry pi (wired to the router), several wirelessly connecting laptops and several also wirelessly connected phones.

The raspberry pi contains an mp3 library and the Sonos app on a phone correctly sees this library and also soundcloud and spotify is connected correctly to the Sonos app.

The problem is that through the Sonos app if I play soundcloud or spotify all songs stop after 10-15 seconds and keep skipping.

It’s not a bandwidth or speed or connection issue for sure because:

  1. From the same phone I can play the mp3 library on the raspberry pi which also connects to the Sonos Play:1 through the wifi router. So between the wifi router and the Play:1 the wireless connection is okay.
  2. On all laptops and phones, which are connected wirelessly to the wifi router we can stream netflix or any other streaming service. So the connection between the wifi router and the internet is also okay.
  3. On the laptops, using the web interface, soundcloud and spotify streams perfectly well, so again the connection laptop → wireless router → internet is okay.

The only problem is when soundcloud/spotify is streamed through the Sonos app on the phones to the Play:1 device.

How could I debug this further? Any other ideas?

6 replies

Airgetlam
  • April 21, 2026

It could be a fairly simple DNS issue with the SoundCloud/spotify servers. I’d try a network refresh, by unplugging your Sonos system from power, and rebooting your router. Wait two minutes, then plug back in your Sonos devices.

Alternately, you could submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


  • Author
  • Contributor I
  • April 21, 2026

The unplugging of the Play:1 and router was done already many times :)

Also, I’m using the latest Sonos app on all phones.

Will try submitting the system diagnostic.

Meanwhile, if anyone has ideas what to debug further I’d be grateful!

 


Airgetlam
  • April 21, 2026

If you didn’t have the Sonos powered off while you rebooted the router, you may not have received the full benefit. It’s unclear from your posts. But I’ll be interested to hear what support says. 


Stanley_4
  • Grand Maestro
  • April 21, 2026

The only problem is when soundcloud/spotify is streamed through the Sonos app on the phones to the Play:1 device.

How could I debug this further? Any other ideas?

You are making a basic error that is likely to cause you much grief as you look for problems in a place that does not exist.

The Sonos controller is a remote control. Just like your TV remote control. You can power it down and there is no impact on the data as it does not pass through the remote control device.

Your issue is with the connection between your source and the Play 1.

Get the issue to happen, submit a diagnostic ASAP (as above) and call support to have it looked at.

Personally I'd suspect an issue with the cellular (SIM) router meeting Sonos' needs.


  • Author
  • Contributor I
  • April 21, 2026

The only problem is when soundcloud/spotify is streamed through the Sonos app on the phones to the Play:1 device.

How could I debug this further? Any other ideas?

You are making a basic error that is likely to cause you much grief as you look for problems in a place that does not exist.

 

What do you mean exactly?

 

The Sonos controller is a remote control. Just like your TV remote control. You can power it down and there is no impact on the data as it does not pass through the remote control device.

 

This is clear.

 

Your issue is with the connection between your source and the Play 1.

 

Yes, and the source is somewhere on the internet, and so we have internet → wifi router → Play:1. As I tried to describe the internet → wifi router connection is perfectly fine (we can stream netflix for example in HD) and the wifi router → Play:1 connection is also perfectly fine because using the Sonos app I can stream my own music library which is wired to the router. 

 

Get the issue to happen, submit a diagnostic ASAP (as above) and call support to have it looked at.

 

I submitted a diagnostic, chatted with a (supposedly) real person who just collected further info from me and told me to call them. Will do tomorrow.

 

Personally I'd suspect an issue with the cellular (SIM) router meeting Sonos' needs.

 

What makes you think that? If we can stream netflix in HD on any device on the wifi network, why would the bandwidth not be enough for audio?


Stanley_4
  • Grand Maestro
  • April 21, 2026

Sonos uses your network differently than most other devices, it is not uncommon to see posts here, like yours, saying the network is fine, but on closer examination finding there is a Sonos related issue not encountered by the other devices.

Raw speed, fast pings or other stuff working are not assurance that your Sonos will be happy on that connection.

I wish we users had more access to the internal Sonos data but since we don't support is your best hope.

 

Saying "it is your network"is both frustrating to the user and often wrong, better to say "there is a Sonos related issue with your network" and skip assigning blame while working to a solution.

 

 But still, your setup is listed here as unsupported and maybe Sonos has a reason for that.

https://support.sonos.com/en-us/article/sonos-system-requirements

Unsupported network setups and devices

Wireless internet connections such as satellite, mobile hotspots, or LTE routers