Sonos is playing via Alexa but the app can’t find my products?
Question
should i reinstall the app?
+17Are you using a VPN on your phone? If so turn it off.
Stop the playback via Alexa. Then turn off your router at the wall. Fully close/quit the Sonos app.
Leave it two mins, then turn the router back on and let it fully reboot. Give it another 2-3 mins after that for the speakers to re-connect to the router (they will all have a white light).
Then re-open the Sonos app, and see if things return to normal.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.