It shows I’m signed in to my account but I cannot login as the system owner. It’s an endless loop, I have uninstalled, reinstalled the app, and done everything I can think of short of wiping the whole system and starting over. Help please.
Page 1 / 1
From your profile I see you are on iOS, don’t know that well but I have seen your issue mentioned here, try a search to see if it was solved.
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with signing in to your Sonos system.
There is a system registered to your account, but it is an S1 system, and S1 systems do not produce this error message.
It seems likely, therefore, that you are trying to sign into a S2 system, but you are doing so with the wrong email address. Please ensure that you are signing into the S2 app - if that is indeed what is happening here - with the Sonos account to which the S2 system is registered. Please note that you can sign in with any Sonos account, but only by signing in with the account to which the speakers are registered will you no longer see that message.
I hope this helps.
Do u have to pay for the S2 app
No. Both S1 and S2 apps are provided free of charge, in the app stores. I highly recommend not downloading them from anywhere else, as you don’t know what code may have been added to them. You can always follow the links on Sonos’ own website, they will open the respective stores.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.