It shows I’m signed in to my account but I cannot login as the system owner. It’s an endless loop, I have uninstalled, reinstalled the app, and done everything I can think of short of wiping the whole system and starting over. Help please.
Answered
log in as system owner login loop
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with signing in to your Sonos system.
There is a system registered to your account, but it is an S1 system, and S1 systems do not produce this error message.
It seems likely, therefore, that you are trying to sign into a S2 system, but you are doing so with the wrong email address. Please ensure that you are signing into the S2 app - if that is indeed what is happening here - with the Sonos account to which the S2 system is registered. Please note that you can sign in with any Sonos account, but only by signing in with the account to which the speakers are registered will you no longer see that message.
I hope this helps.
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From your profile I see you are on iOS, don’t know that well but I have seen your issue mentioned here, try a search to see if it was solved.
+18Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with signing in to your Sonos system.
There is a system registered to your account, but it is an S1 system, and S1 systems do not produce this error message.
It seems likely, therefore, that you are trying to sign into a S2 system, but you are doing so with the wrong email address. Please ensure that you are signing into the S2 app - if that is indeed what is happening here - with the Sonos account to which the S2 system is registered. Please note that you can sign in with any Sonos account, but only by signing in with the account to which the speakers are registered will you no longer see that message.
I hope this helps.
No. Both S1 and S2 apps are provided free of charge, in the app stores. I highly recommend not downloading them from anywhere else, as you don’t know what code may have been added to them. You can always follow the links on Sonos’ own website, they will open the respective stores.
Bonjour,
je suis dans le même cas. J’ai une Beam 1 je la vois dans l’application mais impossible de me connecter en tant que propriétaire ! C’est très agaçant !
Moderator edit:
Google Translate-
Hello,
I am in the same case. I have a Beam 1 I see it in the application but impossible to connect as the owner! It is very annoying!
+18Hi
Welcome to the Sonos Community!
There are no speakers registered to the email address you are using to sign in here - if you are signing in to the app with the same email address, it is the wrong email address to use.
I hope this helps.
Google Translate:
Bienvenue dans la communauté Sonos !
Aucune enceinte n'est enregistrée avec l'adresse e-mail que vous utilisez pour vous connecter ici. Si vous vous connectez à l'application avec la même adresse e-mail, il s'agit de la mauvaise adresse e-mail à utiliser.
J'espère que cela vous aidera.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
1 person likes this
Bonsoir, merci pour votre retour.
Mais je n’ai bien que ce compte-là. Donc je ne vois pas qu’autre compte Internet j’ai pu utiliser. Est-ce que je pourrais enregistrer de nouveau l’enceinte sur cette adresse ?
merci
Moderator edit:
Google Translate-
Good evening, thank you for your feedback.
But I only have this account. So I don't see any other Internet account I could have used. Could I register the speaker again on this address?
thank you
+18Hi
Yes. Please go to the app and select User Icon » Sign Out. Then, please select Settings icon » Manage » Transfer System Ownership to reassign your Sonos system to your intended email address.
I hope this helps, and translates well.
Google Translate:
Oui. Accédez à l'application et sélectionnez l'icône Utilisateur » Déconnexion. Sélectionnez ensuite l'icône Paramètres » Gérer » Transférer la propriété du système pour réaffecter votre système Sonos à l'adresse e-mail souhaitée.
J'espère que cela vous aidera et que cela se traduira bien.
Merci :) mais cela ne fonctionne pas !
On me demande le compte de départ 🤦🏻♂️ et après j’ai un message d’erreur « un problème est survenu »
application désastreuse ! Je ne peux même pas régler ma bar de son :(
+18Hi
I am sorry to hear that - please be sure to sign out of the app before attempting the ownership transfer.
If that was not it, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Google Translate:
Je suis désolé de l'apprendre. Assurez-vous de vous déconnecter de l'application avant de tenter le transfert de propriété.
Si ce n'est pas le cas, je vous recommande de contacter notre équipe d'assistance technique qui dispose d'outils qui lui permettront de vous donner des conseils spécifiques à votre système Sonos et à ce qu'il signale.
J'espère que cela vous aidera.
I have the same issue… what a s***** app. You guys should be ashamed! I have spent so much money on speakers and now I cannot fully enjoy them with your useless, stupid, inefficient, teeth grinding app. DO SOMEHTING!!!!!!!!!!!!!!!!!!!!!! Now I should sell all my stuff or have to scream for help for something as stupid as adding a speaker!!!!!!! Are you serious?
Moderator Note: Modified in accordance with the Community Code of Conduct.
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