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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
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How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9130 Topics
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message. Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded. After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product). Then I tried again to add this speaker in the mobile app and heard the greeting sou

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drinksmotlierContributor I
asked in Controllers and Music services
Cruise Control station no longer working

Hi community, As of yesterday, the cruise control station doesn’t play anymore and is giving an error: “cannot play content. Try again later”. I am a Sonos radio HD subscriber. Does anyone know if there’s any information published anywhere regarding which radio stations are actually available or when someone else makes any changes to their library of stations? It’s one of our most used stations so hoping that it’s a temporary issue on Sonos server side Cheers in advance.

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MynaamContributor I
asked in Controllers and Music services
Sleep timer missing, again

I applied the latest update on April 9, 2025. The sleep timer is yet again missing. Moderator edit: Removed picture containing Sonos ID and no useful info.

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MG1947Contributor I
asked in Controllers and Music services
Playlist creation and editing

finding playlists and editing those playlists

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lidjaneContributor II
posted in Controllers and Music services
the app is worse in 2025 than it was in 2014

Everytime I open the app it now says it can't find my system despite often a few of my speakers being on and actually streaming bbc sounds. If I wait around 10-15 minutes often the app eventually shows the system and if I'm lucky I can change what the speakers are playing. Everything takes sooooooo long to react, and changing the volume in the app is almost impossible. Changing the speakers individually or trying to group them takes a few goes and is not really worth the amount of time it takes. Luckily one of my speakers is a Roam and I use Alexa when I can. I hate the app and wont be buying Sonos again despite currently having speakers in every room! SO FRUSTRATING! IF I downgrade to Sonos 1 I can't use it for a couple of my speakers!!! Really pissed iff with it

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tyersContributor II
asked in Controllers and Music services
Sleep timers no longer available for Audible

I just updated to the latest app (80.18.27) and I’m no longer able to set a sleep timer when listening to content from Audible. The … button in the bottom right of the player screen is no longer showing. Listening to local library content, or other services (tested with BBC Sounds and Sonos Radio) the … button is shown on the player screen and it is possible to set a sleep timer.

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Rod KContributor I
asked in Controllers and Music services
Phone App - Frustrating

I finally got to purchasing a mobile phone for myself. One of the first things I wanted to do is use the Sonos app with my android phone. Until now, I’ve been using the app on my computer for years. First off, the phone will not load the playlist on my external drive into the queue. Never been a problem with the computer app. It gives me the informative message “Unable to add to queue”. No matter what I do, it will not create a queue from my playlist - very disappointing. Second, why in comparison is the computer app so straightforward and easy to navigate while the phone app is very confusing and frustrating? I was going to purchase a Move for my wife, but she will never be able to navigate that convoluted set up. The computer applications is so simple and practical - why complicate it?

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FrustratedUser3000Contributor I
asked in Controllers and Music services
Sonos2 app won't log me in

The app has limited functionality on my phone, I can access tv, music library and radio stations, but when I try to log in to change the priority from tv to Beam to play music for an extended period, ie for more than 2 songs, it switches back to tv, cutting the music off. I click log in on my phone but it just sits there doing nothing, I can’t get past the log in screen. It worked fine on my previous phone, but hasn’t logged in once on my present one. I can’t even log in to update the app, which I had no problems doing on my pc. Can someone help please?

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Airgetlam
MoPac
MoPacHeadliner II
posted in Controllers and Music services
Still no gapless playback for Dolby Atmos

I’ve been away from this community for a while due to the slow Sonos updates. After some time you just give up and hope down the road something is done to address the issues you care about. I am once again going to state the most important issue I would like to see addressed. Please fix the not so perfect gapless playback when playing ATMOS music that requires a seamless transition when changing tracks. A clicking noise or very short silent portion is unacceptable. The best test of this is any Atmos version of Stravinsky: The Rite of Spring. The transition between track 2 & 3 is obvious.

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macspurTrending Lyricist I
asked in Controllers and Music services
Unable to connect to my windows desktop app

At the end of my tether with Sonos… yet another problem presented by them today! Went to use the windows app on my laptop and it asked me to set up, working perfectly alright yesterday and now it won’t connect to my Connect gen2. The strange thing is that it’s working fine on my iPhone app… any ideas?

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macspurTrending Lyricist I
asked in Controllers and Music services
Unable to connect to Sonos on Windows app

Hi, at the end of my tether with Sonos! Went to open my Sonos app on my laptop earlier, but it started by asking me to connect, despite working fine yesterday and it won’t connect… However, works fine on my iPhone app… any ideas people?

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RonaldVEContributor I
asked in Controllers and Music services
Radio station add based on URL without using TuneIn

Hello, I would like to know if there is a way to add a radio station based on its streaming URL, without using TuneIn or any other 3rd party app ? I know this was possible in the past in the SONOS application. If this feature been removed would appreciate to have it being re-introduced. Thanks for your feedback, Regards

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kevkev
kevkevContributor I
asked in Controllers and Music services
Error 1066

Hello, what does error 1066 mean, please ?I reset all my speakers (system suddenly not found), and this message appears when the update check begins just before the speaker installation process is complete and I have no choice and I have to leave the configuration. PS : I haven't changed any of my network settings. The message of my screen capture in english is : A problem occurred while checking for the update.

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PearlMikeJamTrending Lyricist I
asked in Controllers and Music services
How to add playlist larger than 100 songs from music library on Android?

I have searched and seen similar topics. Most relate to Amazon Music. I do not have any issues playing a Spotify playlist of more than 100 songs. If I select a playlist in my Music Library, any of the ways to get music into the queue results in 100 songs. I have tried the workarounds to empty the queue, add one song and then select Play Next for the entire playlist. That does not work. Nor does any of the selections to add or play the playlist in the queue. All result in an error and/or just the first 100 songs being added. I can scroll to the end of my playlist. The only way to play a song outside of the top 100 is to only add that song to the playlist. If I select any song beyond the top 100, it will play the 100th song. FWIW, I have my playlists in 2 formats, iTunes and m3u. Both behave the same. I get the same behavior on all devices. I currently only have Android devices, all running the latest available app in the Google Play Store, version 80.17.09… How can I play larger playlis

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Corry P
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Dazzajames82Contributor I
asked in Controllers and Music services
playbar & Brennan B3+

Hi, my playbar is connected to the TV via an audio cable & Ethernet to the router. When I stream my music to all speakers the playbar cuts in and out throughout. Around 30 second between and then off for 5 seconds. (TV on standby) If I unplug the TV audio cable then it works fine. Is there anything I can do to cure this without having to keep removing the audio cable from the back of the TV every time I stream my music?

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JezzzzContributor I
asked in Controllers and Music services
deezer region in sonos app

I use Deezer but I am not in the country where my deezer subscription is purchased. In the deezer app I can change the region to UK and get top tracks, top artists etc for the UK. However the Sonos app gives me top tracks etc from the deezer subscription home (not UK) and there is no way to change the region in Sonos app. My Sonos profiles are set to UK but this makes no difference. Any way to fix the region in Sonos app so I get local playlists. Jezzzz

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NoSongsTomorrowContributor I
asked in Controllers and Music services
My NAS got fried in a storm, have a new NAS but cant update music library

I have been using SONOS since they started. Had a 10TB NAS filled with music. Electrical storm knocked out my NAS, so I got a new one, and populated it with a back up fo my library. I now point the music library to a static IP address, it performs the scheduled update, but it always stalls with a message that there is NOT enough room for the update. Do I reinitialize my entire system and try to mount the new NAS again, and if so, how do I do that?

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Corry P
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Marko330Trending Lyricist I
asked in Controllers and Music services
Language issue while using Sonos app on iphone or ipad with Polish language.

The latest Sonos app for iPhone and iPad. Version 80.18.25. There are still a number of UI communication errors. Instead of descriptions, various placeholders or codes are shown. This only occurs when the iOS/iPadOS system language is set to Polish. When switching the language to English, these errors disappear. Messages are displayed correctly. Attached are examples of the errors. The issues also occur during speaker setup and any changes to the Sonos system settings.

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jerkContributor I
asked in Controllers and Music services
Adding a shared folder on an external hard drive connected to my mac mini

I created a folder on my Crucial X9 Pro hard drive with my music. I shared the folder. I tried to add //hostname/volumes/Crucial X9 Pro/My Music. hostname obviously is not the name of :-). Sonos says that the path name is no longer available. There wasn’t any additional information to help me understand what I have wrong. I do have file sharing on. Read Only for everyone.

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JaccoJaSContributor I
asked in Controllers and Music services
Immediate Sonos queue access impossible?

Here's the scenario: I select a Spotify playlist, it will be added to the Sonos queue immediately. Then I select several other Spotify playlist and add them to the queue. After some time I switch to listening tot the radio and then want to switch to the queue again. If I understand correctly, I have to select a Spotify playlist again before being able to access the queue. But then this playlist is (again) added tot the queue. I don't want that. Am I doing something wrong? In the old app it was really easy to do this.

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Harry Slaughter
Harry SlaughterContributor II
posted in Controllers and Music services
Is the Sonos app ever going to be fixed?

Sonos just keeps closing these threads regarding the broken app. So I’m opening a new one. The question remains. Is Sonos ever going to fix it? Are they really going to a subscription model as suggested here: https://www.wired.com/story/sonos-redesigned-its-app-and-made-a-subscription-model-possible/ I really want to love this product again, but it’s virtually unusable without a working app.

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MinishotContributor I
asked in Controllers and Music services
Has any progress been made in maintaining the queue position while doing any other activity within the app?

The position in the playing queue is no longer being maintained if I temporarily do anything else within the app (search, browse, etc.). When I return I see the first song in the queue, not the song I am currently hearing. This is very annoying, especially if there are several hundred songs in the queue. I’ve been using SONOS for years, and I do not think this was ever a problem before.

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WoofwoofbustContributor I
asked in Controllers and Music services
android app 80.18.24

Latest update says… 80.18.24 (Android) 80.18.27 (iOS) Release date: 31/03/2025 In this update: Ability to create and edit Sonos playlists Question is… where is this create and edit function, as I can't find it. Any help would br great thx

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ShariAnneContributor I
asked in Controllers and Music services
Amazon Music UltraHD

My set up is really old. Play 1 and Play 3. I also have unlimited prime music. It has driven me mad, why the music would drop on playing random songs on amazon music. I am a bit techo dense, but finally found out the songs were streaming in ultra hd. But with the sonos app, the trouble songs just said HD. Hence the confusion. I know my speakers aren't compatible with Ultra HD. I went into the amazon app and set my quality there to SD, but it's made no difference. Has anyone manage to limit the streaming quality or is time for new speakers?.

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Llcoolj40Contributor I
asked in Controllers and Music services
Using Android App and can't add to the queue

Hi, I am using the Android Sonos App version 80.16.32. If I am playing a podcast and I want to add another podcast to the end of the queue then it fails with the message “Unable to add to queue”. This works OK from the Sonos App on my iPad. I have uninstalled and reinstalled the app but it doesn’t help. Can I do anything to fix this? Thanks

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