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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,595 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8494 Topics
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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5 months ago
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Maxim MContributor I
asked in Controllers and Music services
Content missing from Music Library

My Sonos was linked to a large Apple Music library on my computer and working more or less perfectly up until a little more than a week ago. That’s when I realized that a lot of content went missing as I tried to play Christmas music.A text chat with a technician verified that over 2/3 of my Apple Music files were no longer in my Sonos Music Library. He had me clear the folder path in Music Library Settings and reattach my Music folder. That brought the number of files down to 1/5th of my Apple Music files. A call with a technician had the process repeated but this time with the technician handling the process through screen sharing. He got off the call before the Music Library was fully indexed, confident that this would solve my issue. It didn't- the number of files missing remained the same. A second call with a technician had his repeat the exact same process, but this time stay on the phone. When nothing changed, he suggested we do it again and when I politely suggested we try som

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Corry P
12 minutes ago
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FizzelleContributor I
asked in Controllers and Music services
Sonos message stating ‘no content’

Hi I have a pair of Eros 300’s. However, when playing anything but Spotify I get a message on the app saying ‘no content’ despite everything being connected with ability to play on anything else. Completely frustrated with the app which doesn’t work. Even playing Spotify it drops connections. I should be able to listen to anything I chose given the cost of these speakers.HELP PLEASE

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27 minutes ago
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AustinJerryEnthusiast I
posted in Controllers and Music services
Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

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Jamie A
1 hour ago
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AriepenarieContributor I
asked in Controllers and Music services
Sonos IOS app search function not working correcty with Plex

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue. This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected.  Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad. 1. Can anyone conform this as a bug in the IOS app?2. Is editing of the play-queue expected as a feature in the web-app?  

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4 hours ago
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RstarContributor I
asked in Controllers and Music services
Sonos queue has way more songs then the playlist

I have several imported playlists that have a lot more songs in the Sonos queue compared to the playlist.  For example, I have a playlist (Rock Unrated) that has 558 songs.  When I start the imported playlist in Sonos, the queue says it has 48,546 songs. Another playlist has 321 songs, but when played on Sonos the queue has 56,496 songs.I created the auto playlist in Musicbee.  The playlist is then exported to a M3U file that Sonos imports.This only happens when I start the playlist with my iPhone Sonos app.  If I start the imported playlist with the Windows Sonos software, it has the correct number of songs.    

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8 hours ago
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HHH9779Contributor I
asked in Controllers and Music services
sonos app crashing

Sonos app is crashing. Anyone else experiencing this?

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10 hours ago
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ChrisMellorAvid Contributor I
asked in Controllers and Music services
Unabke to add music library to MacOS Sequoia Sonos app with error 913

I cannot add a music library to my Sonos application on my MacBook Air.The MacBook Air is an Apple M1, 2020, system running Sequoia 15.2. Itb has a system drive:The system drive has top level Applications, Library, System and Users folders. The Users folder has two sub-folders: chrismellor and Shared.I am Chris Mellor, which is my Apple user name, with a mail address of chris.******@*********.comThe chrismellor folder has several sub-folders amongst which is Music. This contains folders for artists and a Music Library.musiclibrary file. The MacOS Music app plays music from this folder through the MacBook Air’s speakers.I have a Sonos OS S2 on my iPhone and  the Sonos speaker set up is a Playbar paired with a Sub and two Play:3s. This is called TV room.The Sonos MacOS controller has been downloaded to the MacBook Air. It finds the four Sonos speakers in the TV room and can play Sonos radio music through them. However it cannot play music from the Music folder. Indeed, it does not even s

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Ken_Griffiths
11 hours ago
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mattjacksonvfxContributor I
posted in Controllers and Music services
Error 1002

I have error 1002 when trying to add a music libary to sonos app, Via Windows PCIs this still not working / available? Cheers matt 

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15 hours ago
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Stephane77Contributor I
asked in Controllers and Music services
“Mix inspired by this title”

Hello,When will the functionality be available in the Deezer application, within the Sonos application allowing you to play titles via “Mix inspired by this title”?Thanks

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16 hours ago
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Rnd.ridgwayContributor I
asked in Controllers and Music services
log in as system owner login loop

It shows I’m signed in to my account but I cannot login as the system owner. It’s an endless loop, I have uninstalled, reinstalled the app, and done everything I can think of short of wiping the whole system and starting over. Help please. 

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17 hours ago
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EATContributor I
asked in Controllers and Music services
Alarms keep disappearing from Sonos app

Hello, Our power went out two days ago, and I’m not sure if it’s related, but I noticed yesterday that all of our previously created alarms were deleted from the Sonos app. I set a new one last night and it didn’t go off today. Looking in the Sonos app the alarm has been deleted.  

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19 hours ago
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TheKenContributor I
asked in Controllers and Music services
queue continues to grow, automatically

Using YouTube Music, it has now been buggy for Sonos devices for several months, better than it was 3 months back, but not as good as it was 12 months ago.Today I notice that my queue grows by itself in increments of 200 &/or 300 till it gets to about 34400, then the system becomes even less responsive.Anyone else noticed or had this recently? 2nd issue, which has had some airtime by others, is the playlist length. Sonos will only show 100 songs in a 483 song playlist, and will then continue to repeat those 100 songs and never show the other 383. Any genuine technical/bug fix available?  2023 & before, these issues were non existent!

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19 hours ago
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Yogi9644Contributor I
asked in Controllers and Music services
songs searched on plex are grayed out and cant be selected

If I search for a song on Sonos on my iPhone from plex they are all grayed out and can’t be selected. Plex works fine otherwise. I’m using the latest plex on an iMac and I can search and play songs that I search in Sonos on the iMac. How can I play what I search for in plex in Sonos searched from my iPhone?

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1 day ago
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NerocrisTrending Lyricist I
asked in Controllers and Music services
33800 tracks

good morning, I have a collection of 210 tracks on the YouTube music account that I play on the sonos account. For a few days now, if I try to play it on Sonos, it loads me with 33,800 tracks from the same collection. How can I solve the problem? Thank you

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1 day ago
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HoratioContributor I
asked in Controllers and Music services
Sonos Controller S2 16.5 (Build 82259204) - NAS library - album - compilations empty, "no selections are available"

I am having troubles accessing albums stored in my NAS library, going via library/albums. All albums listed as “(Compilations)” (in grey, below the album title) are apparently empty, i.e. the Sonos controller shows “No selections are available.” when clicking on the album. “Ordinary” albums, i.e. showing instead the artist’s name under the album title, display the full album content.When I access the “Compilations” albums via the library/folders/... selection, the album content is properly displayed.Any solution?

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Airgetlam
1 day ago
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cbat79Contributor I
asked in Controllers and Music services
Plex not playing newly added items

I installed my Sonos system 2 days ago and I add the Plex service. Plex remote access is working properly. I could play my Plex flac files whithin Sonos app immediatelly. Yesterday I ripped some new CDs and I added them to Plex. I could play the flac files from Plexamp to Sonos devices but from the Sonos app I can see all the files but when I add them to the queue I receive the messase "I can't play - song name - Plex connection server lost. The flac files added originally could still play within Sonos app. I tried many things that I read online... suddenly after activate/disactivate the Plex remote connection, the new files where available also in the Sonos app. Today I added new files to Plex and again I can't play them within Sonos app but only from Plexamp to Sonos... I read everything about this subject, the situation is very weird, does anybody have an idea? To me looks like a Sonos bug.

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1 day ago
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FredMacContributor I
asked in Controllers and Music services
Trueplay on/off toggle on Android.

Hi,After the catastrophic crash of the S2 app, I waited a long (long) moment before recalibrating my system (arc+sub+era300) with a friend's IphoneBut I am realising that the trueplay On/Off toggle does not exist anymore on my android App (80.14.06).This is a strong regression for me (and a new disapointment).Does anyone knows if Sonos planned to get it back in Android App ?Regards

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Stanley_4
1 day ago
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PhilippeMEnthusiast I
asked in Controllers and Music services
Custom radio is STILL missing for a too long time now

The end of the ‘old’ Tunein has terminated the custom radio stream for a too long time already. There is a very cumbersome way to get it back, but it requires far too many steps and the custom links are sent to the favortires where they cannot be edited.The feature still exists in the Windows App but it is useless.I went to Sonos because of this feature and I’m not the only one in this case.So, WHEN WILL YOU HAVE AN ELEGANT SOLUTION to the infuriating lack of this feature???

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1 day ago
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Macollin1Trending Lyricist I
posted in Controllers and Music services
Apple Music - Speakers Stop Playing Music, But App Shows Music Still Playing

Hello -Wondering if anyone else is experiencing the the issue where you start an album/stations/playlist from Apple Music and after a random amount of time (sometimes in the first 30 seconds, and other times 5-10 mins), the song stops playing on the speaker(s), but the app shows that the song continues to play (this will continue on forever if I am playing a station). Music doesn’t start again from the speaker(s) until I start a new album/station/playlist.  I’m pretty sure this started with the new app update, but I can’t be totally sure as I do a fair amount of airplay music playing (which seems completely uneffected).  Here are the steps I have done to try and fix/debug this issue:Tried Amazon and TuneIn and both worked fine. Restarted app Tested multiple speakers (grouped and ungrouped) Restarted router/modem Restarted Sonos system Removed and re-installed Sonos app Removed Apple Music and Reactivated Removed Apple Music as my preferred music service (I saw one posting on here where

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Airgetlam
1 day ago
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JohnBakerContributor I
asked in Controllers and Music services
Connection issues - What else can i do?

Good afternoon,I have a Sonos s1/s2 system that’s playing up. I’m getting various messages on the app such as ‘unable to connect’ or ‘There was a problem checking for updates’. The system will work from time to time with a bit of fiddling about. WiFi in the house is ok with no drop out points, and is ok when I have the issues. I can press play on the app, it will show music playing, yet there is none. Then after a few tries, it will work. Then I’m unable to turn the music off. I can sometimes link speakers together, and other times I get the ‘unable to connect’ banner. I have tried deleting and reloading the app, rebooting devices, rebooting my wifi (Sky fibre broadband), updating individual speakers, resetting speakers. As I type, I have music playing from a radio station, but am unable to turn it off. I get the message ‘Couldn’t stop content, try again.’ I have tried to update the system, but get ‘There was a problem checking for updates’ message. The system is an Arc linked to a s1

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controlav
1 day ago
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Socgray01Contributor I
posted in Controllers and Music services
Android notification and lock screen controls

Recent update to Sonos app on Android and now cannot see controls anywhere except within the app itself. No lock screen controls, nothing in notifications bar, physical volume buttons don't control volume. Anyone else experiencing this? Pixel 5 with Android 14.

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1 day ago
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StreunerContributor I
asked in Controllers and Music services
Unexpected stop of local music library indexing / volume not available anymore

Again….After not being able to access any music library stored on my Macs I gave an QNAP NAS a try in order to nail the major “library indexing” thing of Sonos a bit better. To make it short: No success. The Sonos S2 app on Desktop or mobile device is still not able to get the private local music library. A very long phone call to Sonos support did not solve the problems at all, in fact I had the impression that the supporting guy did not know very much about Mac OS, Unix, file sharing within Mac OS and else but I might be wrong here.The basics:For many years my music and video library resided on external USB volumes connected to an Intel Mac mini running Mac OS Mojave and iTunes. I did not want to update to higher OS versions because iTunes would get exchanged with Apple Music - and Apple Music is not compatible to one of my favourite old desktop apps called “TuneSpan”. TuneSpan so to say “spreads” the whole media library of iTunes to as many drives as You like, You are not forced any

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2 days ago
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NospheratuContributor I
asked in Controllers and Music services
Alarm cannot find local music

Does anyone know how to set an alarm to play a track on loop from the local library? I have a track of rain sounds that I’d like to play at the same time each night, I can accomplish this manually but am trying to automate this and I am losing my mind here. The alarms are buried in a secret location in the app, and even after finding them, there is no way to select a track from the local library. The search function when set to local library finds nothing. I also still receive phone notifications for deleted alarms, what in the world?

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2 days ago
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Sweaty soundsContributor I
asked in Controllers and Music services
sharing products via app

Hi. I control my tv and music throughout the house via my phone app. Can I simply share the set up I have with others in the house so they can have full connectivity when I am not there? 

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2 days ago
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