Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
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Hi. My sonos connect disappeared from my system according to my phone app. Multiple attempts to find it/reconnect were unsuccessful. I tried turning it off and on again. That didn’t solve anything. I tried resetting it. That was a mistake! Now, I just have a flashing red light. I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.” That seems unlikely considering the connect is so old (how long has this been a known issue)? Any ideas on how I can get my connect working again?
BonjourJ’ai cru comprendre en achetant un Sonos Port qu’on pouvait écouter la musique d’une chaîne Hi fi analogique sur l’enceinte Move2 en wifi mais je n’arrive pas à les connecter. Merci pour l’aide Moderator edit:Google translate -Hello, When I bought a Sonos Port, I was under the impression that I could play music from an analog Hi-Fi system on the Move 2 speaker via Wi-Fi, but I can't seem to connect them. Thanks for the help.
Dear Sonance community,I recently purchased and installed a Sonance MAG 6.1 speaker/subwoofer system in my backyard and pool area, as shown in the attached image. The installation was completed following the recommended guidelines to provide even audio coverage throughout the outdoor space.As part of the setup, the amplifier is currently located under the gazebo. Once I finalize the installation, I plan to relocate the amplifier into a temperature-controlled enclosure for added protection. The speaker layout is configured in a L-R-L-Sub-R-L-R arrangement, with the approximate distances between each speaker and the subwoofer reflected in the diagram. The entire system is connected using approximately GearIT 250 ft 14/4 gauge speaker cable to maximize sound coverage around the pool area.Following the installation guidance provided in several Sonance installation videos, I wired the system as follows:Left speakers: Green (-) / White (+) Right speakers: Red (+) / Black (-) Subwoofer: Conne
Someone please explain to me how a system that is working perfectly for months suddenly starts cutting in and out when I add a port (which I have removed).I have three business grade wifi 7 tri-band wired access points. It is not possible it’s my wifi.I have taking just about every other thing on the wifi off to check for that. It streams sonos radio just fine. I shifted my music from my NAS to my local machine to stream from there.I switched from my FLAC library to MP3s.I am at a loss at what else to do.I see this happening to tons of people on a regular basis on the forums. WTF?
BLUF: Upgrade your HD HomeRun to the latest firmware.Just putting this out there after spending the better part of two days troubleshooting sync/garbled audio issues on my 8-zone S1 setup. System has worked great for over 10 years on the current network, then one day this week started having crazy network problems when playing out from a zoneplayer, especially if I grouped zoneplayers.Wireshark showed massive amounts of IPV4 and IPV6 Multicast DNS (MDNS) frames sourced from my HD Homerun, which didn’t make any sense since HD HomeRun has nothing to do with my music setup. Anyway, after thoroughly investigating switch configs, I had a look at the HD Homerun FW release notes. My FW was from 2024, and as it turns out sometime in 2025 they released an update that fixed “compliance issues for MDNS”. I upgraded the HD Homerun to the latest 2026 FW and problem solved. I would not’ve known to susspect the HD HomeRun without the packet capture.
I’m wanting to understand if I connect a Sonos Port to an AV Receiver that is ‘Works with Sonos’ certified, will the AVR switch on automatically if a connected Sonos Port has an active alarm?I couldn’t find any of this information in the documentation or on this site so wanted to ask here. Hoping someone who has used a Sonos Port in this way can respond.Based on the answer I can decide if I should purchase a Sonos Port.
SONOS STEREO SYSTEM SET UP: Sonos System is only currently displaying correctly in brown app on Computer…correctly in black app on phone...THIS IS AN ALALOG SET UP...NO OPTICAL OUT ON SOURCE_LENOVOLiving Room System 1:Lenovo ThinkPad 21JTS0BY00 -> fii0 K11R2R USB DAC -> Fulode EQ315 graphic EQ -> Sonos Amp -> Mythos 5 Definitive technologies passive speakers + definitive technologies powered subwooferBedroom System 2:Sonos Port -> Fulode EQ315 graphic EQ -> smsl AO300 pro dac power amp -> Chartwell PM 110 passive speakers + Velodyne vrp-10 powered subwooferSpectrum Internet services….Lenovo, sonos amp, sonos port all ethernet hardwiredISSUE: no matter set to living room…or bedroom…starts in living room…when set to bedroom…always drifts back to living room….sometimes choices appear in brown app…sometimes not…always has to be manually set and reset in brown app when system drifts back to living room system….also EQ is always showing activity in both systems simultan
I am hoping someone can lead me in the right direction. I have had the Sonos S1 app for about 8 years now. The Sonos S1 app controls 2 Sonos connect amps. One amp controls the speakers in the outdoor seating area and the other amp controls the in ceiling speakers inside of the house. While away in my vacation home where I use the Sonos app to control Era 300, Era 100 and One SL, I accidently opened the Sonos S1 app instead of the Sonos app to control the Era 300, Era 100 and One SL speakers. Because it wasn’t working, and it shouldn’t have been because I opened the wrong app, I ended up resetting the entire system on the Sonos S1 app. Immediately after resetting the Sonos S1 app I realized I totally screwed up because I was using the wrong app to control the Era 300, Era 100 and One SL speakers. I should have been using the Sonos app which would have worked but was using the Sonos S1 app. When I got back home I tried to use the Sonos S1 app and there is no system to use. When I
This morning my book of experiences with Sonos opened a new chapter. After I had to learn painfully that Sonos does not offer any repairservice centrally, I visited a licensed Sonos Dealer in the City of Braunschweig Germany. Even there, in a dealership with top noche service for repairs, the skilled dealers technicians refused to even accept to try to repair the Sonos speaker. I am just wondering how Sonos managed to maintain their reputation with such a customer orientation. My question is if anyone has an idea if the is some place where a only 4 year old speaker could tbe a least inspected for a possible repair solution.Thanks
Hello, I have passive speakers that I use to listen to stereo music and for television. I want to integrate them completely into my Sonos ecosystem. (voice control using my Sonos Era 100 for switching on, off, volume adjustment...) I want to buy an amplifier connected to a Sonos Port that my system appears in the sonos application as a real Sonos speaker. I read in the instructions that it was possible to use the Sonos Port to adjust the volume of the amplifier using the "pass-Trough" function. I see on many forums that many people have problems with this function. Do you have a list of amplifiers compatible with the "pass-Trough" function of the Sonos port?Thanks
I just got a Sonos and have it hooked up to a port which plays through my tower speakers and then also one other speaker in the house. When I went to go turn it off, I turned off my Morantz system Which the port runs to, but the speaker itself just kept playing music. How do you turn it off for good versus just pausing it I also couldn’t close out of the app
Since Sonos update in February 4 out of my 6 x Sonos Connects now only play on very low (almost inaudible) volume.Anybody else with this issue or any solution found for the problem?
I bought a couple of Sonos bundles a long time ago. I had a Sonos Connect Gen 1 in storage that had never been setup, which I am now wanting to use.I added it to my Sonos network, but the S1 app is now informing me that if needs a firmware update (of course). When I tell it to do the update it fails with a 'Error Code 803: Connect'.It is definitely very out of date showing a version 3.8 compared to my other S1 device ls showing version 11.16.1.From reading other posts, I believe I need Sonos Support to force/push a software/firmware update to it.I have generated and submitted diagnostic report. Moderator Edit - Recorded and removed the diagnostics number.
I have been troubleshooting some issues with a location that has 5 Amp units. We have moved all of them to WiFi to try to fix dropouts…During the troubleshooting, I started looking at network stats for the 5 Amps in the UniFi controller. Specifically, traffic/activity to the devices. I noticed that 2 of the 5 Amps are showing traffic to/from: Instagram, Snapchat, Uber, Google Play and Google (in addition to Pandora, Spotify and HTTP/S).These devices are controlled from an iPad that is locked down and does not have any of these above apps installed on it. The other 3 Amps show Pandora, Spotify, HTTP and HTTPS as the traffic. These I would expect.Should this concern me at all?
Hello,I would like a bit of help building my setup for my new apartment. The TV will be placed in the living room which is part of an open plan space which also hosts the kitchen and the dinning area.I have already an Arc Ultra and a sub mini and I want to purchase two 6” in-ceiling speakers (Sonance) connected to a Sonos Amp.The thing is that the distance behind the sofa where I can place the in-ceiling speakers is more than the max suggested of 6 feet (1.8m). It is actually 6.2 feet.Will this distance be problematic impacting the immersiveness of the setup?
I have a Arc Ultra and Sub 4 arriving this week. what are my best option for adding surround speakers in this room. the house came with 5.1 ‘pre-wired’ but i don’t think the ceiling locations are optimal.. Would you pick #1 (ceiling rough-in), #2 (end tables era 100) or #3 (era 100 on wall). or suggest other options? thanks
Both systems ethernet from spectrum to sonos amp and connect gen 1System 1: laptop via 3.5 mm headphone out to rca in on EQ into sonos amp into Mythos 5 passive speakers also definitive tech powered subwoofer controlled seperately by EQSystem 2 connect gen 1 to EQ to chartwell passive speakers...velodyne powered sub controlled seperately by EQProblem:...when I attempt to switch from Sys 1 to Sys 2….EQ on system 1 stays on and sys 1 subwoofer stays on...can not control through app or laptop...what am I doing wrong...thanks..!!!
Con la nueva actualización mi sub 4 deja de sonar mientras reproduzco música el bajo baja y despjes se vuelve a sentir, no puedo solucionar
there’s no power showing on one of my Sonos connect boxes. How can I tell if the unit is in need of replacement, I unplugged it and plugged it back in in the white light on the front is still not showing up
Hi everyone,I’m running into a recurring issue with my Sonos Amp in a UniFi network and wanted to check if anyone has seen something similar or has a working setup with current UniFi firmware.Setup: Sonos Amp Ubiquiti UniFi network system (UDM Pro + switches) Amp connected via Ethernet (also tested via WiFi) Flat network during testing (no VLAN separation) Problem:After a reboot, the Amp works fine. But after some time (hours to days, even when idle), it becomes completely unreachable: disappears from the Sonos app cannot be pinged does not respond to ARP requests In UniFi, the behavior varies slightly: sometimes the device is still shown as connected but greyed out other times it disappears entirely as a client however, the physical link LED on the switch port remains on Only a full power cycle brings it back. Replugging Ethernet alone does not help.What I already tried: Ethernet and WiFi (same behavior on both) Disabled WiFi when wired IGMP Snooping + Querier enable
I want to install 4 satellite sonance SGS Speakers and 1 sonance SGS subwoofer. I also want to listen to music via the Sonos amp for this zone. Can I use one Sonos amp or do I need the Sonance amp and also a Sonos port.
I’m moving to a new home and I have a Sonos system in my current house with built-in speakers. Should I take these components with me to my new house where I will have standalone speakers not built-in speakers?
Sonos amp in system and works great...can’t Sonos Connect amp Gen 1 for 2nd system...trying to install on sonos app (phone)...says not compatible refers me to Sonos S1 controller…..App on computer is system management only (brown icon)….how do I add the Connect amp 1 to my system?...Thanks.!!!
I have an AMP that died in a suspected power surge. I have it halfway disassembled and have good pictures. I have access to multimeter and soldering gun, but have little electronics experience. is anyone here willing to run me through the at I should be testing or hoping to replace? I’d like to give this a shot before I drop the cash to replace this unit or find a different solution.
Hi all.I have a Sonos ZP90 zone player that works fine in our bar - outhouse, also linked play5 1st generation that I use sometimes outside in summer months.The ZP90 works fine in the bar, but when the Play5 is connected, it also works fine and audio is stable, but then the ZP90 in the bar starts cracking up – intermittent – hiccup sound like a lose wire like on a microphone eg, the play 5 outside (only 6 meters away from the ZP90) works perfectly and audio is stable with no issues.The Zone player ZP90 is connected to the routed via ethernet cable, the Play 5 is working via wifi.This problem occurs both from my laptop and also same thing from my iPhone.I wondered if anyone could suggest a reason for this, or a solution to this issue as it is now doing my head in!
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