Skip to main content

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,902 Topics
  • 27,239 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9
4902 Topics
E
eagleshoreContributor I
asked in Components and Architectural
Sonos skipping songs/stops playing songs

Like many others, I have had issues with the new Sonos skipping songs and stopping play altogether. The answers given on this forum don’t appear to have fixed the issues, at least in my case, but I finally tried something that seems to have helped the issue. I post it here since it seems all the forum questions regarding this issue have been closed.My network has a Linksys router, with a Beam located 3 feet from the router (wireless connection), and two remote speakers located 10-15 feet from the router, so signal strength is very strong. Re-booting everything did not help. Finally, I logged into the router and found the Sonos device on the network. The Linksys router I have allows up to three network devices to be give higher priority, so I gave the Sonos device high priority on the network, and the skipping is improved, but not totally eliminated. It’s barely usable at this point.So I agee that the song skipping issue is network related, but something needs to be done in the new Sono

1958
B
8 hours ago
J
JonkoContributor I
asked in Components and Architectural
Ipad-won’t recognize music “On this mobile device”

I have transferred my music library to my IPad from my pc.  The music appears in my “Music” app on the iPad and plays on the iPad.However, my Sonos S1 app does not recognize this local music source.On my android phone, my local music appears as “On this Mobile Device” and plays over same connect system.Any ideas?

81
Airgetlam
9 hours ago
A
ACHofNYContributor I
asked in Components and Architectural
Still unable to group Amps

I have 5 amps (one current generation) and one old soundbar, since the App major update, I have not been able group them. I get the “Unable to Connect”.For a brief period, I did have one update for all the units and it worked for a very short period. Then it failed again for months. Since 3 units are in one open area, it is very important to be able to group them. I tried power cycling all the units, no luck. They are all upto date for the software.  If it prolongs much longer, it would have to replace all the until with alternatives.  And not get any additional Sonos in the other rooms.

296
A
1 day ago
A
Akrai123Contributor I
asked in Components and Architectural
Connecting Sonos Port to old analog stereo so that when I play the record player/radio/cassettes it will play on Sonos speakers

I can’t connect my Port to the old Stereo--I’m including a photo of the back of the stereo. I believe I need to connect the Port input to the Speaker section.  However, it’s not working.    

735
A
1 day ago
J
johnmahoneyContributor I
asked in Components and Architectural
Amps

I have two amps connected you can play on both individually but cant link them to play together? 

324
J
1 day ago
M
MsjensenContributor I
posted in Components and Architectural
Sonos amp lack of trueplay

Hi, am I the only one considering to swap out Sonos to Bluesound?Bluesounds newer products is launched with Dirac room correction, which allows to fine tune any speaker that is connected to it. And the also provides a wireless sub.

395
J
1 day ago
A
AmirYashContributor I
asked in Components and Architectural
Problem using the system and error message connecting to the account

I purchased some products from Dubai, and I want to use them. However, when I try to set them up in the app, I receive an error message saying, 'We couldn't link your Sonos Amp to your account.' What should I do? Please help

201
Jamie A
1 day ago
M
Marten HContributor I
asked in Components and Architectural
Unable to Reconnect Sonos Connect Gen 2 After Factory Reset

I have a single Sonos Connect Gen 2 in my setup. It is connected via Ethernet, and WiFi was previously deactivated. After encountering sound issues, I decided to reinstall the system. I deleted the Sonos app, reinstalled it, and performed a factory reset on the Connect.The Sonos app finds the system and prompts me to press the pause button. After doing so, I get an error message stating that it cannot connect to “”. I tried changing the WiFi name and connecting to a different network, but no wired or WiFi networks are detected.I suspect the Connect's WiFi is still disabled, and the installation process cannot reactivate it. I'm now stuck and unable to complete the setup.Please assist with resolving this issue or provide guidance on re-enabling WiFi to complete the setup process.Thank you.

689
Ken_Griffiths
2 days ago
F
FADIContributor I
asked in Components and Architectural
sonos amp does not work with CUBY mesh system

sonos amp dose not work with CUBY mesh system 

132
Airgetlam
2 days ago
H
HopsngrainsContributor II
asked in Components and Architectural
Port and Company

I have a Port connected to my Preamp, which is connected to my Amp, a Sub, and 2 speakers. I also have a turntable w/a Turntable Preamp, and a CD player. I currently use the Port as a streamer for the  majority of listening. The sound is good, but lately I find I want to adjust the tone of the music, as previously my integrated amp did that. What component(s) should I consider (besides tube rolling on my Preamp) for adjusting tone? Should I add another DAC? An equalizer of some kind? Forget about the Port? Any and all suggestions are welcome!

81
Corry P
2 days ago
J
jas-dkContributor I
posted in Components and Architectural
Sonos Amp

Burned component on Sonos Amp bottom PCBMy Sonos Amp just died. Its totally unresponsive, there is not even any light in the LED. Tried calling Sonos support and they basically just said “Sorry, its out of warrenty. It can’t be repaired. We can give you a discount on a new Amp”. Well, sorry - with that attitude I am not exaclty inclined to send any more of my money to Sonos.Given that the unit is a write-off I decided to take it apart. Looks like there is a burned resistor on the bottom PCB. However, this resistor have properly been killed off by some othet fauilty component.I seldom ply music on this Amp so it quite strange that it died.Anyone have any idea how to get it fixed? 

121
Stanley_4
2 days ago
K
KHeinoldTrending Lyricist I
asked in Components and Architectural
Amps no longer “see” Sonos Architectural speakers

Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

53443
P
3 days ago
Resurrected
ResurrectedAvid Contributor I
asked in Components and Architectural
Spotify not recognising Sonos speakers

I use Spotify to play podcasts.  They cannot be streamed directly from within the Sonos app, so you must use the Spotify app and then sync to whichever Sonos speaker you wish to stream through via the speaker icon within the Spotify app. However, constantly my Sonos units are disappearing from that app and do not reappear.  I've tried uninstall and reinstall, logging out of the account etc, all to no avail.  Anyone have the solution?  TIA

423
Airgetlam
4 days ago
P
patwestlakeTrending Lyricist I
asked in Components and Architectural
ZP90 dead after upgrade

Found my previously fine ZP90 flashing red indicating it needed  a reboot post upgrade (which I did not instigate). Rebooted it and now it’s dead. Plenty of comments going around about Sonos bricking old hardware, but nee to know if I’m missing something before considering the future. I have a mainly S1 system as it suits my needs. S1 was/is working fine on the rest of the devices, so maybe this is isolated, but this is the wired component and the rest is wireless from it. Doing the prescribed restart (hold in the mute whilst power on does nothing). LAN lights ok, but cannot connect via IP or LAN address. I’m an IT professional, so understand the network, architecture etc, so no, it’s not network related and only affects this item.  What next?

303
Mr. T
5 days ago
J
jsgrifContributor I
asked in Components and Architectural
SONOS Amp speaker output to 3.5mm

Hello!I’m moving into a new place that has wired speakers throughout the house. The wall plate has a 3.5mm input that uses cat5 to a panel in the basement. The speakers then go from the panel to the rest of the house. The amp has the speaker connectors to output to the speakers but I can’t do that. So my question is, Can I use a 3.5mm to speaker wire adapter? Or can I go from speaker wire to RCA to 3.5mm jack?Thanks everyone!

605
Stanley_4
5 days ago
O
OlengrContributor I
posted in Components and Architectural
Sonos Port

Ever since the Sonos updates mess with everything my Sonos Port just stops working.  Everyday I have to unplug and plug it in to get it working.  This device feeds my whole house distribution system so it been a pain.Has anyone heard if there is a date when Sonos is going to get its act together and fix this mess.  Don’t understand why they just don’t pull the new mess down and put the old app back until they can get it right.very frustrating 

23017
Airgetlam
5 days ago
M
MarkBrothersContributor I
asked in Components and Architectural
Sonos Amp (2019) stopped working

I have a somewhat old Amp that seems to have died a few days ago. I was listening to it one evening, and clicked the play / pause button to turn it off. The next day, it was dark and wouldn’t power up or connect. I reset it with the button on the back, and the light will come on and blink white for a while, which is encouraging at first. But then it goes dark. And if you press the play / pause button it will blink red three times, then go dark again.I suspect it is a brick. Looking around the internet, it looks like sonos does not do out of warranty repairs? Just trying to figure out my options here.

392
M
5 days ago
B
britcowboyEnthusiast II
posted in Components and Architectural
Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

12164294
E
6 days ago
D
DsChubbaContributor II
asked in Components and Architectural
Cannot find Sonos+Ikea SYMFONISK system after changing to a new Wifi router

All I want is to connect my pre-configured speakers to my new modem via WiFi (without losing my existing SONOS setup). Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despit

1252
P
6 days ago
C
CWachContributor I
asked in Components and Architectural
Connect Amp S1 Connectivity

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

504
C
6 days ago
K
kvitalContributor I
asked in Components and Architectural
problem sonos connect amp

Hello. Problem with playing the Sonos connect amp. When you turn on playback, there is an instant sound and then disappears. As if the sound mute mode is turned on.I can send you a video of the problem.

755
106rallye
7 days ago
M
ModarinContributor I
posted in Components and Architectural
Should I keep my passive speakers?

I have a pair of Klipsch RP-5000F speakers connected to the Sonos Amp. This system has been good but now I will upgrade to the Arc Ultra and a set of the Era 300.My question is should eliminate my passive speakers altogether? I will be using the new set up as I have with the passive speakers for both music and television.Thanks!

605
sigh
7 days ago
P
PiclaxContributor II
posted in Components and Architectural
sonos amp no power

One of a several Sonos Amp has not worked. Sonos won’t back their products and will only provide a discount to buy a new Amp. I’d rather get the current Amp fixed and hoping fellow Sonos owners can help. Looks like “L2” is fried? Thoughts on fixing this? 

334
buzz
8 days ago
G
GripperContributor I
asked in Components and Architectural
Connect Amp Gen 2 Boot Light Time Sequence.

Hello Everyone, just bought a Connect Amp Gen 2,  I wanted to confirm the boot sequence to check I don't have one on the way out. My previous G1 connect amp started flashing the white light as soon as power was applied, and finally staying solid once connected. I expected the G2 to do the same, this time when power is applied, the white light comes on solid for 3 seconds, then goes out for 20 seconds, comes on again flashing until connected then Solid. The 20 seconds with no light is very consistent, so am hoping this is normal ?. Can anyone confirm this is the same on their G2 connect amp pleaseThanks very much 👍  

672
G
8 days ago
L
lceContributor I
asked in Components and Architectural
New construction, need audio rough in questions!

I am building a new house. There is currently no drywall so i am able to audio everywhere. My plan is to do 8 speakers in the living room, 2 in the master bedroom, few in the patio etc. My question is, how do i wire 4 speakers to 2 channels from the amp? Do I just go + to + on 1 architectural in-ceiling speaker and follow that to the + on the second speaker? Same for -? Thank you!

283
Stanley_4
9 days ago
Terms & ConditionsCookie settings