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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,720 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5201 Topics
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dg757Contributor I
posted in Components and Architectural
sonos connect flashing red light

Hi.  My sonos connect disappeared from my system according to my phone app.  Multiple attempts to find it/reconnect were unsuccessful.  I tried turning it off and on again.  That didn’t solve anything.  I tried resetting it.  That was a mistake!  Now, I just have a flashing red light.  I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.”  That seems unlikely considering the connect is so old (how long has this been a known issue)?  Any ideas on how I can get my connect working again?

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Stephan Quenstedt
Stephan QuenstedtContributor I
posted in Components and Architectural
Sonos AMP no Power

 HelloI have a Sonos AMP. C17 had a short circuit. Unfortunately, this also burned out the L2 coil (470 µH). Apparently, the circuit path on the multilayer board is also broken, and I believe the path from the L2 coil to resistor R1263 is also broken. Can anyone confirm that the path goes there? R1263 (1 kΩ) has approximately 300V there.Unfortunately, my AMP isn't working yet because I don't fully understand what SONOS has put together. It contains several PWM chips.RegardsStephan

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ReinovitchContributor I
asked in Components and Architectural
Bricked Sonos Connect AMP gen 2 (led 4 seconds on, 18 seconds off loop)

Hi,Unfortunately my Sonos Connect AMP got bricked somehow. I opened it up, measured the voltages and found a UART port. I hooked it up to my laptop and it gave me the following serial output: U-Boot 1.1.1(1-17-3-2.1), Build: 2.1MPC8272 Reset Status: Check Stop, External Soft, External HardMPC8272 Clock Configuration - Bus-to-Core Mult 3x, VCO Div 4, 60x Bus Freq 16-50 , Core Freq 50-150 - dfbrg 1, corecnf 0x10, busdf 3, cpmdf 1, plldf 0, pllmf 3 - vco_out 400000000, scc_clk 100000000, brg_clk 25000000 - cpu_clk 300000000, cpm_clk 200000000, bus_clk 100000000 - pci_clk 33333333CPU: MPC8272 (HiP7 Rev 14, Mask unknown [immr=0x0d10,k=0x00e1]) at 300 MHzBoard: Sonos WembleyDRAM: 64 MBDRAM testTest complete - 0 errors, error pattern 00000000Using default environmentIn: serialOut: serialErr: serialNAND:64 MBST Micro NAND 64MiB 3,3V 8-bit at 0xf8000000 (64 MB, 16 kB sector)Bad block lbase 0, pbase 0, count 4096Net: FCC2 ETHERNETHit any key to stop autoboot: 0 S0 provisi

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Amadeus1756Avid Contributor II
asked in Components and Architectural
Sonos Amp - on network but not "available" and inconsistent diagnosis

I have an S1 system (a couple of old Play:5 devices) and an S2 system (with 6 zones, including a Sonos Amp).  The Amp and most other S2 devices are using wireless.Things generally work well, but the Amp has started to be troublesome.  It appears in the Sonos App on my iPhone/iPad devices, then disappears.  When it’s there, if I try to play anything (local library, Spotify, BBC Sounds), there’s a delay and I then get a message saying “The connection timed out”.I’ve rebooted it (including leaving power off for 24 hours) but no change.Using a port scanner (ports 1-1400), I am told ports 1400, 1410, 1443, 1843 are open.  I’m not aware of any others than should be - shout if there are any others I should check.Pointing a browser at  http://10.1.1.117:1400/status  I get a handful of links - enetports, wireless, zp, ifconfig etc.Most links provide (on cursory examination) valid data.  However, using ifstatus I’m told the connection has timed out.  I’m puzzled by this as ifstatus should just t

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PlayDoh72
posted in Components and Architectural
I hate you you with every fiber of my being…

Since 2014, you have gone from bad to worse. While your sound remains great (who’s isn’t?), your lackluster software upgrades / support have been a perpetual joke. How are you still competing with superior vendors, one might ask?  I’ll leave that to others to discover.

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mijogbgContributor I
posted in Components and Architectural
How about a Sonos Port 2 with optical/spdf in

I am very happy with my Port. I do think it is priced high.The analog in works fine with my analog turntable and the digital out coax ‘stream through’ to an external dac.What I am missing is an optical in for my cd player.I think it could be a great feature for the Port and increase the value for a small cost. What do you think? My two cents.

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wwmiaoContributor I
asked in Components and Architectural
Sonos Amp to drive JBL l100 MKII speaker

I plan to use Sonos amp to drive my JBL l100 MKII speaker, but I'm not sure if it's appropriate and if it can fully utilize the speaker's capabilities.Do you have any friends with experience in this area? Please advise.

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bob_101Contributor I
asked in Components and Architectural
Sonos bridge failure- what to do with system

I have an older system with a Bridge that just failed due to a bad power source. My speakers are in the walls and I can't connect them directly to the router. Should I buy a Boost if possible or see if I can find a new power source for the Bridge and get a few more years out of it? Thanks

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Anthony_45Avid Contributor I
asked in Components and Architectural
Is the Sonos Port Still Worth It in 2025? Looking for Advice from Owners

Hi everyone,I’m planning to upgrade my 1st gen Sonos Connect, which has been connected to my HiFi for years and has worked flawlessly (and still does) alongside a few other Sonos speakers around the house. I’ve been using the S1 app all this time without any issues, so the recent S2 app problems haven't affected me.That said, I rarely use the Sonos app unless I’m grouping speakers, or setting new speakers up. My main go-to has been Spotify Connect. But with Spotify now increasing prices in Australia, still no CD-quality streaming, AI-generated tracks flooding my playlists, and an app that's become cluttered with podcasts and audiobooks, I’m ready to switch to Tidal or Apple Music for a better app experience, and better sound quality – especially through my HiFi. I’m currently trialling Apple Music, but there’s basically no support on the S1 app.To get the most out of either service, I know I’ll need to replace the Connect — and that brings me to the Sonos Port.I’ve been on the fence fo

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lopezfernandoContributor I
asked in Components and Architectural
Wired headphone support: Phono on Sonos Amp

My turntable connects to a Sonos Amp. I wish to listen using headphones. I believe I can connect my headphones to a headphone amp which in turn is connected to a Sonos Port. Will this work?Fernando

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AskonycContributor I
posted in Components and Architectural
new sonos amp?

Wondering if there will be a new Sonos amp coming? I have Sonos products but I have some passive speakers that I want to hook up into the Sonos eco system in a surround sound set up. The current amp has aging WiFi, and I see there are some rumors swirling of a new amp. If anyone can shed light on this it’ll be much appreciated 

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X2vnrajaContributor I
asked in Components and Architectural
sonance mag6.1 with sonos amp placement

This is our yard and the red line indicates a new pergola that we are going to install. All the gravel and some grass in the front will mostly be converted to concrete pavers under the pergola. I am planning to buy the sonance mag6.1 with Sonos amp (Best Buy exclusive) and was wondering how to place the 6 satellite speakers and the son woofer to get optimum results. We do want to focus on the pergola as the main entertainment area but would like to distribute atleast a couple Of the satellite speakers on either side of the yard. Woudl also need some recommendation on how to connect the left and right channels too.. Also this is the first time we are doing something like this so Any suggestions would be greatly appreciated. Thanks for helping out. 

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Jonescm128Contributor II
asked in Components and Architectural
TV connected to Sonos Amp

My TVs main audio is connected to my Beam and it works just fine but when I try to connect it to my Kitchen Amp speakers, audio comes through for just a split second then stops. I can play any other audio source through my kitchen speakers but not my TV. I can also play my TV audio through other Amp speakers I have throughout the house but not the kitchen.  Thoughts?

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SleonardtxContributor I
asked in Components and Architectural
Choose Connect as a music source.

I have a turntable connected via rca cables to Sonos Connect. (With a pre-amp in between. )I am unable to choose the line in as a music source using the app. 

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soundspeakerContributor I
asked in Components and Architectural
Room with sonos AMP and Sub4 but the AMP is physically in a different room. Sub 4 connectivity issue

I have a room set up in the Sonos app The sub 4 is physically in this roomThere are 3rd party wall speakers also in this room connected back to a sonos amp.However the sonos amp is physically in a different room and hard wired to the network (comms room). Open the Sonos app - tap into the room - under products I see both-Amp-Sub 4but I can only tap into Amp under products and from there I can turn wifi on/off under the connection settings (usually have wifi off on all products they are hard wired in but this amp I am using wifi only).However, I can’t tap into sub 4m only Amp.So I go back and tap into Amp and enable wifi.  Then I try play music in the room - sub 4 is silent. If I physically move the sub 4 to the comms room it works. So I have a sinking feeling that the sub 4 needs line of sight to the amp? Please tell me I’m wrong…. Is there no way to put the sub 4 on the wifi and let it link up with the Amp for the room over the network?  

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Chad_wContributor I
asked in Components and Architectural
Using ZP120 as a 'dumb' amp. Its input from a Port (gen2/S2)

I have several Sonos ZP120 circa 2006.  Is it possible to set them up to be a dumb amp? My thought would be to use a newer Sonos PORT RCA outpout that would feed into the ZP120.   Im cool with setting the ZP120’s up using the S1 app, but then simply Set-it and forget it and uninstall the app.   what I dont know, and looking for advise from the comminuty, is;-  Can the ZP120, if never touched fall back and stay at the Line-in input setting?- Is the Sonos PORT RCA output varabile? ie: If the ZP120 volume is permenatly set to say, 90%, would the varabile RCA outbout from the PORT be akin to a volume control. There by adjusting the room volume from the S2 app?- does the ZP120 have a sleep, and//or auto wake from the RCA input.  id hate to add to the global warming by having them amplfy hiss and dead air. ;-) ive got 2 Listening Zones with 2 and 4 in-celing speakers respectvily. The zone with 4 speakers cannot handel the power of a newer Sonos AMP @ 4 Oms ( I think).  I use the zones vary r

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tom1gruTrending Lyricist I
asked in Components and Architectural
Wifi keeps reenabling on Sonos Port with Ethernet connection

I’m running a mixed environment in Ubiquiti with about 10 devices. 4 are hardwired and the rest on my Wireless network. My goal is to not run sonosnet - and I don’t think I am.However, one of my Ports won’t stay disconnected to wifi.  I can disable it from the app, but a few minutes later it reenables it. What’s funny is that my router shows it as hardwired.I saw the advice in the following post, but it was 4 years ago… about hardwiring directly to the router (this is two switches in currently. Seems odd, but does that still work?WiFi Keeps re-enabling and kicking system out of "mixed mode" | Sonos Community  

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CaptainZ72Contributor I
asked in Components and Architectural
sub mini

Sub mini keeps disconnecting in the app, requiring a reboot. It only stays connected for about 2mins. I have rebooted the router, and the sub is close to a mesh extender. 

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pumptronicsContributor I
asked in Components and Architectural
Sonos Amp S16 Component Identification - Blown IC

Hello and hola to the original poster of this question!Because that topic has been closed unanswered I have recreated it as I have the same exploded IC inside my Sonos S16 Amp. Does anyone have their S16 open at the moment and can tell me or send me pics of this Texas Instruments chip labelled as U16 on the circuit board? From the other post I see LM??002 perhaps….** If your Sonos unit has problems, please don’t take it apart. Speak to Sonos for help. **I would really appreciate these quite modern devices not going into landfill in my country and any help will be appreciated. By me and by the earth of the future!

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tenminutesContributor II
asked in Components and Architectural
Big Struggles With Our New House and The New Sonos App - Please Help

ProductsPlay 5 (Purchased new in 2017) Play 1 (Purchased new in 2017) Playbar + Sub (Purchased New in 2019) Sonos Amp 2nd Gen (Purchased New in 2019) Sonos Move 2 (Purchased New in 2024)House DetailsSingle Story, 4K square feet, Metal Roof Hard wired Cat 7 cable across the house connected to various EERO mesh repeaters 2G Fiber from AT&T using their modem and router None of the Sonos equipment is hard wired with Cat 7 all running the only band of avail wifi on the system ProblemsI’ve hard reset all products now 2-5 times to get my system back to baseline, deleting the sonos app and re-installing, restarting my phone, etc.  I can’t get all the products to stay in my system.  Very VERY frustrating.   Right now for example, my sonos amp that runs our patio speakers was not showing.  But the Kitchen (Sonos 1) and Master bedroom (playbar) were showing.  For no reason at all the move 2 and play 5 had vanished but for purposes of this example disregard that.  I ended up resetting the amp

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jnelly
jnellyEnthusiast I
asked in Components and Architectural
8 wired architectural wall and ceiling speakers in Sonos

What is the best way to bring 8 wired architectural wall and ceiling speakers, spread throughout my house into my Sonos Ultra/Sub 4/Era 300 system. 2 Sonos amps, or Look at a Bluesound config, or Something else?Thanks! (forgive my subject line typo, doesn’t appear I can edit this)

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ThingyAvid Contributor I
asked in Components and Architectural
Connect:amp needs constant rebooting

Hi all, my system has 3 Sonos amps: 2 newer ones and a Connect:amp. The 2 newer amps have no problem connecting, but I have to reboot the Connect:amp each time to get it to play. When I check under “Your System” on the app, it shows that the Connect:amp is connected and apparently playing through the speakers, but I have to unplug it and reboot it before it connects. I’ve powered off my router and modem and disconnected / reconnected all devices, but this didn’t solve it. Any suggestions greatly appreciated. Thanks.

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Mackaroni20Contributor I
asked in Components and Architectural
SONOS PORT VS SONOS AMP - Marantz Receiver

I have a Marantz SR6014 with 3 Sonos amps already installed across 3 zones. I added a Sonos Port to the receiver so that I could stream music through my TV surround as an additional zone (added to the phono rca connections) however the sound is not very clear and even after adjusting the eq etc, still a little muffled. My question is, if I replace the Sonos Port with another amp, would it sound better? Could I just hook it up to the rca ports on the receiver, or is there a better way for optimal sound?     

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Geek girlContributor I
asked in Components and Architectural
Problems with Port and Sony mega disc players

Hi-i have 2 Sony cd mega players- a cdp-cx450 and a 300 disc version. They can be daisy chained together (which means only 1 input to the amp is required). I’ve got a Sonos port and a Teac amp (with numerous input and output possibilities. One Sony player uses the A1 control system and the other uses A1-II.I also have wired speakers hooked up to my amp (I’m using port both to create a zone on another floor and also to accommodate streaming of analog equipment (the cd players). I can get streamed music to play through the Port, but not my cd players. I’ve done this setup previously but in spite of extensive effort so far (and one not at all helpful call to Sonos support), I haven’t gotten it to work. I’m thinking it is a Sonos software setting (maybe related to pass through or group (which I don’t recall using when I used a previous version of the Sonos app). Has anyone gotten this or a similar setup to work? Anyone have any ideas?Thanks in advance!

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SandieeContributor II
posted in Components and Architectural
Trouble after wifi password change

I was forced to change my wifi password. A plain, simple password change. No changes to the network as such.To no surprise, this did not go down very well with the Sonos system. Not able to handle at all. Components dropping out, lost, half of the stereo pair and so on. The default message: “An error occured”. Go figure.The solution: hard reset of all components connected wireless, followed by several reboots of router and components. Took me about four hours to get it all working again. Well, some sort of working. Still issues with sound randomly dropping.Needless to say I didn’t bother to contact support as they would have adviced what I already new: reset and reboot.One should assume a password change should be straightforward but no, no, not with Sonos. Unbelievable, but also not surprised. After more than a year (and still counting) after the Grand App Debacle getting used to this.

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