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My system says ‘access to Apple Music has expired.  My Apple Music has not expired .  Sonos not working again- big surprise.

I thought I would delete app from my app screen , now I can’t find it in order to fully delete it 

This is normal, you have to authorise streaming services and after a set time the authorisation expires. You just need to follow the on screen prompt to authorise the account.


Thank you.   I have tried to reauthorize my access but going in a loop.   Continuosly back to “your apple music account access has expired - reauthorize.   I go through the ‘reauthorize’ process only to go back to “your apple music account access has expired - reauthorize”. !! 

For some reason it does not connect. 


Hi @cthomas,

Sorry to hear you’ve been having issues reauthorizing Apple Music. If you’re still having the loop issue, try reauthorizing after each of these steps:

  • Force close and re-open the Sonos app.
  • Restart your controller.
  • Try a different controller.
  • Remove Apple Music and re-add it as a service in the Sonos app.

If you still get the error after trying the above, I suggest logging out of the Apple Music app on your phone, then logging back in and trying to re-auth/re-add Apple Music to Sonos.

I hope this helps!


None of the above work


Hi @cthomas,

Sorry to hear you’ve been having issues reauthorizing Apple Music. If you’re still having the loop issue, try reauthorizing after each of these steps:

  • Force close and re-open the Sonos app.
  • Restart your controller.
  • Try a different controller.
  • Remove Apple Music and re-add it as a service in the Sonos app.

If you still get the error after trying the above, I suggest logging out of the Apple Music app on your phone, then logging back in and trying to re-auth/re-add Apple Music to Sonos.

I hope this helps!

What do you mean by try a different controller


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