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What's happening in the world of music and digital media? What are you listening to this week? #NowPlaying

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Keith N
Keith N
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443 Topics
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gp78Contributor I
asked in Owners café
20 years — 25% off

Does the 20 years — 25% off promotion not apply to Canadians?

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jamiemacdContributor I
asked in Owners café
con.sonos.com

Received a “25% off for 20 years” offer today. looks like a scam smells like a con oh and WTF it’s from noreply@con.sonos.com ? i seriously hope this is not a genuine Sonos offer..

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Miriam NaarendorpContributor I
posted in Owners café
25% off for 20 years

Good day. I have 10+ registered Sonos devices and I live in Suriname. My partner lives in the UK and has one registered device. Today he received an email message with the "25% off for 20 years" offer. I did not. When I studied the offer, I realized that my territory was not eligible. 1. Aren't my $€£ as hard as his? 2. Am I not considered a loyal costumer? The irony is that I introduced him to Sonos... Note: we have an official Sonos dealer in Suriname.

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Gee BoContributor I
posted in Owners café
Sonos App Feedback

The Sonos app is the WORST. Sonos has steadily declined over the years. The app makes it impossible to view and select music from my library. I have lots of music stored on my NAS. I don’t want to be directed to every paid service in existence. Sonos has become more laggy over time, and it’s not worth spending another dime on. User for many years. Now looking for alternatives.

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OrustContributor I
posted in Owners café
SONOS is not working any longer.

My SONOS system dosen’t work. I’ve reboted all router, speakers, app. several times. Forgot how many. After a rebot the speakers one by one pop ups in the app. I can start music in some but not all. Creating group of speakers is not an option. A friend, that designs network, has looked in to my system. And he claims that I have a very good system with strong signal in every room I have a sonos speaker. The speakers are found in the network with strong signal. But still not found in the SONOS app. Funny thing that one speaker played music but was not visual in the app. So I couldn’t stop it from playing. Had to unplug. This it not working any longer. I’m not educated in network design. I juste like to play same music in every room in the house. Now I’m thinking of selling the speakers and buy something that works. Been following SONOS since they started. And been building the system starting with a Play5 and connect. But now I give up and will look for a new system.

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DasanyoContributor I
posted in Owners café
Lastest app sonos

Hello, I don't understand why the latest Sonos app is so bad. I have thought about selling my Play 1, 3 and 5. It is incredible that the only solution is to return the devices to the Sonos S1. Sonos S1 works perfect.

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Jackstone9Contributor I
asked in Owners café
keep sonos app connected to my beam.

Using LG tv with attached beam 2. Cannot keep the app connected to the system.

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chomskyknowsAvid Contributor I
posted in Owners café
myTuner vs TuneIn - is 1 better?

There are a ton of duplicate stations via these services. I’ve noticed when searching for something like KEXP or BBC, they pop up in multiple services. Do you like 1 vs the other? Is there any info on the bitrates of these feeds (does one stream higher quality than the other?) I’ve noticed TuneIn has a lot of commercials on their own TuneIn-branded feeds…

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back9Contributor I
asked in Owners café
Outgoing CEO's compensation should be used to hire competent engineers

Seems like the outgoing CEO was rewarded for the huge app debacle. If Sonos wanted to promote goodwill in the user community they would have fired him several months ago.

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BibblebobbleContributor I
posted in Owners café
changing email address

Hi when I edit my email address and hit save the changes don’t save. Can anyone offer any advice?

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senohContributor I
asked in Owners café
Move 2 Travel Bag promo from Costco - Out of stock

I’m concerned. Recently purchased a Move 2 from Costco since it was a great deal that included the free redemption of the Travel Bag. Unfortunately, for some time, I’ve been checking the website to see if I can redeem the travel bag. I see many have been talking about the back order taking long, however, as of right now it is showing as “Out of Stock”. Therefore, I can’t redeem the code provided to me from Costco, while, at the same time, I see that the bags are available via the Sonos Store on Amazon. I do realize that there’s probably been a surge of requests from the holiday sales. But it’d be helpful to know if or when this might get resolved. Anyone else experiencing this and concerned?

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AhhhhhhhContributor I
posted in Owners café
what is everyone using after smashing their sonos?

So, what is the replacement for this worthless crap we cant get rid of????

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jamesandrasek
jamesandrasekContributor I
posted in Owners café
What is going on with the iOS / Android app and customer support?

What is going on with the Sonos apps? I’m using the most up to date iOS app on a fully updated iOS platform and all the speakers are up to date. The new interface is terrible and I would hate to even see the code for it. Doing simple things like removing recently played off the home screen now involves navigating multiple menu’s to accomplish. Drop the web control and focus on the android and iOS app, please. I have two Era 100’s I have in a stereo pair that will loose connection with each other causing one of the speakers to quit playing. Opening the app and looking, they are still paired together, just not working. I have to unpair them, repair them, and then re-tune them. I check my router and make sure the Era’s are still both connected to WiFi, and they are. I’ve tried changing the wireless channel they use to talk to each other and that doesn’t help either. Nothing in my network infrastructure has changed and all other devices are operating normally on the network. I have horribl

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TsamsContributor I
asked in Owners café
Change SONOS music categories?

Anyone know of a way to change the sonos pre-defined music categories? For instance, SONOS categorizes some of my “Bluegrass” music as “Contemporary Country.” Seems to me, there should be a way to go into the Sonos music listing and change the category of a given CD etc. Any Comments?

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PrivateContributor I
asked in Owners café
Sonos move 2 green color

Hello Sonos community, I have a specific inquiry regarding the Sonos Move 2 in the 'Green' color variant. I am very enthusiastic about this particular shade and would like to paint my wall in exactly the same color. Therefore, I would greatly appreciate if you could provide me with the exact color code (RAL, Pantone, or RGB) of this olive green shade. Thank you in advance for your assistance. Kind regards,

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Jpointer57Contributor I
asked in Owners café
Sonos Radio Subscription Reactivation

I originally subscribed to Sonos HD Radio through Apple, then cancelled in 2023. I want to reactivate my subscription, however the Sonos site says I have a subscription with Apple and to go through the Apple subscription app to cancel, however Apple doesn’t show that subscription (assume because it’s so old). Any way to get around this without having to call sales Mon - Friday?

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mattciskContributor I
posted in Owners café
Perfect Wifi Router for Sonos system which has both old and new speakers

Hello all, I've used Sonos for many years but for the past few since I got the new speakers it has never worked properly. The Wi-Fi router im using at the moment has 2ghz and 5 ghz my old speakers connect on 2ghz and my new ones only connect on the 5ghz I've never been able to solve this. I'm thinking of getting a new Wi-Fi router to try and solve this. Is there a recommended one that definitely works to connect both Old and New speakers?

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CapamurphyContributor I
posted in Owners café
I give up!

I understand mistakes happen and sometimes it just takes time for things to be remedied. But today is the last day! I am so sick of my speakers not being able to connect! I am so sick of the garbled sound that comes out of them! I cannot believe how much money I’ve spent on this garbage system! And now I’m stuck with it! I own two arcs, a sub mini, two 300s, one 100, and four ones. Also a five. a totally trash system

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PswannContributor I
posted in Owners café
the latest app

Hi Everyone how you finding the experience with latest iteration of the app. i’ve had a medium and then a large SONOS system since almost day one. the latest release of the app has to be the buggiest since the products launch. Not to mention navigation is no longer intuitive. i’m really considering shifting to another platform Is it just me that hates the new app?

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Rasmus ullum roseContributor I
posted in Owners café
cr200 controller frozen screen under opdate

hi. I have bought an additional cr200 controller for my system, to avoid using a mobile phone. During the update, the screen is frozen and I can't move on. hi, I have tried all the options I could find on the internet. I have contacted Sonos Denmark, they have not been able to help. I need the cr200 to work, as we are trying to be a mobile phone family. can you help? I would also like to know where I can buy a Sonos controller without using a mobile phone. Kind regards, Rasmus

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jwhesseContributor I
posted in Owners café
Adding Member Details to Join Community

I just tried 3 times to join the community, and each time because of a user name already taken or because I didn’t check the box to accept terms, all of my entries on the page were cleared out and needed to be entered again. Couldn’t the webpage check the entered user name real-time like many websites do to see if it’s already in use? Couldn’t the page keep all of the details I entered when there’s an error so that I don’t have to re-enter all of the many Sonos products I own? Joining this community for the very first time after being a Sonos customer for many years and it’s already a bad experience. Come on Sonos, you need to get the simple stuff right. https://en.community.sonos.com/ssoproxy/setUsernameForm?signupFormError%5Bterms%5D%5B0%5D=Please+accept+the+terms+of+use.&

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Karvey77Contributor I
posted in Owners café
How can Sonos be so bad a it App and set up?!!!

I absolutely hate the Sonos software system, it’s great sound and I have bought so much Sonos gear that now I’m committed, but I can’t believe how terrible the software riders are for this company! Everyone in that whole division should be fired. If I was Elon Musk, I would buy this company and fire every single employee that works there. I am currently trying to access my Sonos system using my Sonos app, I am currently playing music through multiple speakers using my Spotify, but guess what the Sonos app says… Can’t find your system!!! This is garbage s***, I really can’t stand how terrible this is that if I’ve ever become a billionaire, I’m going to buy Sonos and fire everyone Moderator Note: Modified in accordance with the Community Code of Conduct .

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Chris24Contributor I
asked in Owners café
language in the community setting to German

How can I change the language in the community to German

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metamatt42Contributor I
posted in Owners café
how is version 80 still so broken after 5 months?

Sonos, c’mon. It’s been 5 months since the version 80 app release and you’ve been making promises the whole time of us seeing improvements and after 5 months it’s just not working. Please just admit the full depth of the debacle and roll all the software back and give us back the working version. As I type, my wife is listening to music in the kitchen and I like what I’m hearing so I fire up the Sonos app on my phone to see what’s playing in the kitchen and the app swears up and down “No content” in the kitchen zone, even after force-quitting and restarting the app. My core needs and user journey are pretty simple: fire up the app and have it connect instantly and with zero fuss search for music and find what I’m looking for add it to the queue, maybe reorder the queue control playback (pause, resume, skip among songs with back/forward or by random access in the queue) with no lag create groups for multi-room playback control volume (in one zone or several) with no lag Version 80 broke

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Anonymous
posted in Owners café
Delete account request over two weeks back ignored, silence from support.

Hi, is there anyone from Sonos support here? I’ve been waiting almost two weeks to have an account deleted. Zero response to my requests for updates (nice). Tried the live chat (twice), was told to be “patient”. Rang the support number, huge wait. Please, is there anyone from Sonos here? This is an account deletion, should take like 2 minutes, not 2 weeks. I should not have to beg like this.

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