Owners café

I understand mistakes happen and sometimes it just takes time for things to be remedied. But today is the last day! I am so sick of my speakers not being able to connect! I am so sick of the garbled sound that comes out of them! I cannot believe how much money I’ve spent on this garbage system! And now I’m stuck with it! I own two arcs, a sub mini, two 300s, one 100, and four ones. Also a five. a totally trash system

Hi Everyone how you finding the experience with latest iteration of the app.i’ve had a medium and then a large SONOS system since almost day one.the latest release of the app has to be the buggiest since the products launch. Not to mention navigation is no longer intuitive. i’m really considering shifting to another platform Is it just me that hates the new app?

hi.I have bought an additional cr200 controller for my system, to avoid using a mobile phone. During the update, the screen is frozen and I can't move on. hi,I have tried all the options I could find on the internet. I have contacted Sonos Denmark, they have not been able to help. I need the cr200 to work, as we are trying to be a mobile phone family. can you help? I would also like to know where I can buy a Sonos controller without using a mobile phone.Kind regards, Rasmus

I just tried 3 times to join the community, and each time because of a user name already taken or because I didn’t check the box to accept terms, all of my entries on the page were cleared out and needed to be entered again. Couldn’t the webpage check the entered user name real-time like many websites do to see if it’s already in use? Couldn’t the page keep all of the details I entered when there’s an error so that I don’t have to re-enter all of the many Sonos products I own? Joining this community for the very first time after being a Sonos customer for many years and it’s already a bad experience. Come on Sonos, you need to get the simple stuff right. https://en.community.sonos.com/ssoproxy/setUsernameForm?signupFormError%5Bterms%5D%5B0%5D=Please+accept+the+terms+of+use.&

I absolutely hate the Sonos software system, it’s great sound and I have bought so much Sonos gear that now I’m committed, but I can’t believe how terrible the software riders are for this company! Everyone in that whole division should be fired. If I was Elon Musk, I would buy this company and fire every single employee that works there. I am currently trying to access my Sonos system using my Sonos app, I am currently playing music through multiple speakers using my Spotify, but guess what the Sonos app says… Can’t find your system!!! This is garbage s***, I really can’t stand how terrible this is that if I’ve ever become a billionaire, I’m going to buy Sonos and fire everyone  Moderator Note: Modified in accordance with the Community Code of Conduct.

How can I change the language in the community to German 

Sonos, c’mon. It’s been 5 months since the version 80 app release and you’ve been making promises the whole time of us seeing improvements and after 5 months it’s just not working. Please just admit the full depth of the debacle and roll all the software back and give us back the working version.As I type, my wife is listening to music in the kitchen and I like what I’m hearing so I fire up the Sonos app on my phone to see what’s playing in the kitchen and the app swears up and down “No content” in the kitchen zone, even after force-quitting and restarting the app.My core needs and user journey are pretty simple:fire up the app and have it connect instantly and with zero fuss search for music and find what I’m looking for add it to the queue, maybe reorder the queue control playback (pause, resume, skip among songs with back/forward or by random access in the queue) with no lag create groups for multi-room playback control volume (in one zone or several) with no lagVersion 80 broke ALL

Hi, is there anyone from Sonos support here?I’ve been waiting almost two weeks to have an account deleted. Zero response to my requests for updates (nice).Tried the live chat (twice), was told to be “patient”.Rang the support number, huge wait.Please, is there anyone from Sonos here? This is an account deletion, should take like 2 minutes, not 2 weeks. I should not have to beg like this.

‘Sonos’ upgrade cycle is getting out of hand. I’ve got the Arc, Sub (Gen 3), and Move, but now they’re pushing the Move 2 with no ability to stereo pair it with the original Move? That’s disappointing. And the 15% trade-up discount feels more like an excuse to get us to spend thousands on a ‘whole new system’ every year. What’s next, a system with ‘12.9 surround sound’ and another upgrade push in 12 months? Sonos should focus on better compatibility and seamless integration across their products, not making loyal customers feel like their gear is obsolete. We invested in their ecosystem; it’s only fair they support it properly.

 Why are posts being reviewed then never get posted.  None of my posts contain questionable language.

After a decade of being a huge fan of a sound system which was as easy as sound perfect, I today sold my last 3 era 300 and will therefore leave this world. I decided on this not because this fatal app release happened but obviously this is company who has forgotten what it is about: customer friendliness and competence. The reaction to this unthinkable release has been a punch into the face of all us customers who were not customers but loyal believers and this can not be rewon A sad goodbye

Thank you, to the developers at Sonos for taking what used to be a relaxing past time, listening to music and making it a frustrating stress fest.  In the five months since the crap app dropped Sonos has become a nightmare. I have alarms that I can’t control! Have to unplug the speaker because my schedule changed! Promises have been made and they have not been kept.  It is the end of October and these items are still missing. With the queue, I cannot save a queue. I cannot open the queue and have it take me to the song that is playing. I cannot turn on repeat and hit back button to go to the end of the queue. I have zombie queues, music is playing but I can’t control the speaker because it can’t connect to the speaker.  I have a turntable, I could connect it to Sonos. Not doing it! Nice to be able to listen to music. Yes, I have to get up to turn over album, have to keep album clean to avoid skips but, it responds when I drop the needle or turn the volume dial. 

Thank you, to the developers at Sonos for taking what used to be a relaxing past time, listening to music and making it a frustrating stress fest.  In the five months since the crap app dropped Sonos has become a nightmare. I have alarms that I can’t control! Have to unplug the speaker because my schedule changed! Promises have been made and they have not been kept.  It is the end of October and these items are still missing. With the queue, I cannot save a queue. I cannot open the queue and have it take me to the song that is playing. I cannot turn on repeat and hit back button to go to the end of the queue. I have zombie queues, music is playing but I can’t control the speaker because it can’t connect to the speaker.  I have a turntable, I could connect it to Sonos. Not doing it! Nice to be able to listen to music. Yes, I have to get up to turn over album, have to keep album clean to avoid skips but, it responds when I drop the needle or turn the volume dial. 

What a shame that there is a lack of moderation of this site and it is now littered with spam

Watching old reviews praise Sonos for their app and user experience really hits hard now. Such a shame what this “new” Sonos team has done. It’s like their tender egos were affected by the great work done by the people that came before them. Instead of maintaining and improving something that was already great they are trying to stick out to their managers as something “new and improved”. Just like the people responsible for deleting all the old and awesome YouTube content from the channel. Darko Audio on the Five  

I think the back and forth between records/sonos/bluetooth for the wrensilva console is problematic in connecting multiple different Sonos equipments. I’m taking it off my Sonos for use with Bluetooth only. It seems to be the culprit in kicking off Sonos when you have multiple stations. I don’t think the system is capable of dealing with complexity of a unit that is sometimes connected via Sonos, sometimes connected via Bluetooth..  an expensive, not useful upgrade to a unit that would be better served via cheap Bluetooth connection.  Ultimately way more trouble than it’s worth.. they should avoid collaboration if architecture isn’t created with the proper ontology.  Would love if a wrensilva expert could correct the issue. Quite a few hours in and don’t see me recommending the unit to anyone.. picturing bros with beards talking about how cool it would be and not willing to put in the effort to make it work.. enjoy your ipas, know you’ve wasted a bunch of peoples time

Are these being delivered by snails?   Got a free Move Bag with my Costco order and its telling me estimated ship date is 3/28/2025.  Why is it taking 7 months to get a bag?????

I have a few Sonos systems in two houses.  One of the houses has both a local cable modem and Starlink system.  Like most of you, it doesn’t matter what you do with your internet, Wi-Fi, hardware, app, etc., Sonos remains broken.Anyways, on my last support call, the tech said I need to fully dismantle my Starlink system as Sonos is not compatible with Starlink since planes block the satellite signal.  Even though I had explained Sonos continues to have the same problems on either platform (one off, everything reset, I have a decent idea of what I’m doing), I said thank you and ended the call as I didn’t want to explain how Starlink, trigonometry, etc. work.  😂😭😂I’m curious to see what suggestions come next.  Remove all green articles of clothing from the house?  Refrain from dairy products for at least 12 hours before using the app?  Make sure any tinfoil rolls are stored parallel to the drawer or cabinet fronts?  :)

This has been chewing at me for a while. So I thought I’d vent a see what others think. Now that Sonos seems to run regular 20% off sales does this not undermine the 15% off for upgrading? They should at least let you apply your upgrade credit to the sale prices. Now it just seems insulting. I’ll just keep the old working hardware and wait for sales. Seems like an FU to those that sent in old gear for credit. Now new users get a better discount.

Three times, Sonos support has ghosted me. They ask for diagnostics, which I send, and then I never hear back, and emails on that thread go completely unanswsered.The last two times this has happened, Sonos support had actually initiated the conversation with me after an email I’d sent to ceo@sonos.com.How do I get Sonos support to stop ghosting me?My system worked fine before the app update in May, and it’s been a source of daily frustration ever since

I am disappointed that Sonos Facebook actually blocks customers from their Facebook page.  This is disappointing. Sonos should understand the level of frustration of customers and engage with them constructively and efficiently. If they do not wish this to be done through comments on their posts, then they should provide a better way. And definitely avoid blocking its customers on social media, which is honestly petty for the company.

why cant I use an upgrade discount on sale items.? also why is the discount applied after tax Ends up in Canada being 2% Not really a discount....

Hi friends,I started getting quite a few emails over the last week or so. They’re all updates on topics in Sonos Community. I was involved in the thread a long time ago. The email tells me that if I don’t want to keep getting updates to go in and remove it from my Favorites. I will paste a portion of the email. Anyway, I follow the link but I can’t see anywhere to edit or remove.     - Craig  Hi there, casAlta, The topic 'music library after latest app update' on the Sonos community has received a reply from ninja2. Click here to read the reply, and add your own voice.NB. There may be more responses posted to this topic in the future, however you will not receive further notification until you visit the forum again.If you no longer wish to receive any further notifications about this topic, click here to remove it from your favorites list. 

Hi everyone. Given the ongoing issues caused by their garbage app which this shilling company refuses to fix, what are the superior alternatives to Sonos out there in the market, made by responsible companies that don’t have complete contempt for their customers?All suggestions gratefully received.

It would be nice to be able to dedupe a playlist. Is it possible?