Three times, Sonos support has ghosted me. They ask for diagnostics, which I send, and then I never hear back, and emails on that thread go completely unanswsered.

The last two times this has happened, Sonos support had actually initiated the conversation with me after an email I’d sent to ceo@sonos.com.

How do I get Sonos support to stop ghosting me?

My system worked fine before the app update in May, and it’s been a source of daily frustration ever since