Owners café

I’m so disappointed by the new app. It’s terrible to search. We cannot stand it!! Trying to figure out how to find music anymore?? It’s confusing all over the place. Is such a lousy platform. I used to be happy and excited to tell people that I had Sonos and now I’m embarrassed.

How can I talk with customer service without waiting an hour or more?  Tired of the systems I’ve had for many years not working for the past two months.

I am truly horrified by the user interface change. WHY? Every SONOS user has mastered the old one. I have been a SONOS evangialist for 20 years to anyone who would listen to me but cannot recommend it any more. I just setup my daughter with some of my old SONOS gear and fortunately she could use the S1 software. I can’t downgrade to S1 as I have a BEAM gen2 in the mix.Please please please let us use the old IOS S2 software that we know and love and works well. Change for change sake is never a good idea. This new software is BAD.

I learned today that if I want the Sonos app to access the local Apple music library stored on my MacBook Pro, I will need to disable SMBv1 on my MBP.  I believe, SMB is a fundamental part of the Mac O/S and its ability to communicate with servers. And perhaps it is used by other apps in ways I am unaware of. My question is, what, if any, is the adverse effect of disabling SMBv1?  BTW, I have read in other threads on here that Sonos may have it’s knickers in a knot over something (weak security via SMBv1) that has never happened.Rant: the new Sonos app bites the big you know what … the rollout is bush league. They must have a bunch first graders running their application team. 

Has anyone been able to complete an Advanced Shipment replacement order recently? After spending a few weeks back and forth with technical support I was finally issued an RO number but unfortunetly every time I put in my payment info I get an error “Authentication Failed - Please make sure entered credit card info is correct”. I have tried different browsers, a mobile device and four different credit cards all of which produce the same result. I called customer service yesterday and they just suggested a standard replacement but since I dont have the original packaging (and the arc is not your usual box size) I dont want to risk shipping it without the proper packaging.

Hi allhope you can help.  Since the new Sonos app update ( May’24) I seem to have lost the ability to play all  “top tracks” from an artist search. (Tidal)   The Sonos App does not now create a que of the songs it will only play one and you have to manually select your next choice rather than it play all the top tracks one after the other ?

Morning anyone else having issues when updating the new app you lose all your settings and each time have to delete the app then add the app again. And they appear back again. But I have to do that every day which is a right pain. I am guessing the new app update which was released last week has come with a bug. Sonos should left the old version app as it was. Ever since the new app it’s created a s*** storm. I know this issue is minor compared to others but such a pain in the arse 

Hi.Any idea why emails I get from Sonos are in Dutch?Both langiage and address on Sonos profile is set to English / United Kingdom.ThanksJames

Someone has registered their email to my Sonos and I cant register it back to my details

Bonjour je voudrai savoir ce que c’est une facture douanière car je doit renvoyer ma Playbar et il me demander 3 copie de la facture douanière. Cordialement  Moderator Edit: Google Translate-Hello, I would like to know what a customs invoice is because I have to return my Playbar and it asks me for 3 copies of the customs invoice. Sincerely

Hi all,I am getting married in August and the venue is fitted out with a 'state of the art'sonos system (a bunch of p1's). A few weeks ago we did another visit to the venue to get some measurement and to check theat the system works. I am making a 5+ hour mix to play (offline / local library) at the reception and unfortunately had a bunch of problems.The system is driven by an ipad that sits at the entry table. However as I am awanting to play off my phone I attempted to connect to the network. This wasnt working until some googling resulted in resetting the system. This got me connected (note i am Androrid)Finally in the app, there was a section under the streaming services that stated local library (if i recall corrrectly) which was impossible to navigate. There was no search function.I then spend an 1.5 hrs on the phone with sonos help who teamshared with my computer, changed a bunch of sharing options and wrote a list of instrructions so i can play this via my laptop (macbook pro)

Is anyone else having this problem? Apple Music seems to be having a problem with the new app. I first noticed parts of the songs playing were missing (like no vocal), and now it won’t play at all.i tried removing and reconnecting Apple Music and it hasn’t helped.is this only me?

The new update has impacted my speakers connectivity and removed playlist capability which really impacted me. I am thinking of using a third-party for my speakers now. Does anyone have any recommendations? 

I moved to SonoPhone on IOS. My playlists show and actually work. Interestingly, after loading the playlist on SonoPhone, I can then switch to the new Sonos app and the playlist will be in the cue (and play) but won’t show as a playlist option. And, unfortunately, in the new Sonos app, I can’t find any way to save the playlist.

We understand that your privacy is of utmost importance, and we are dedicated to protecting your personal information with the highest standards of security and transparency.You may have noticed a recent change in our communications: the removal of the phrase "We do not and will not sell your personal data to third parties”. This adjustment was made in response to updated privacy laws in California and several other US states. These regulations require us to be more specific and precise about our data handling practices.What Does This Mean for You?Our commitment to safeguarding your privacy remains as strong as ever. While the wording has changed to meet legal requirements, our practices have not. We do not sell your personal data. Our primary goal is to ensure that your information is protected and used responsibly.Why We Made This ChangeThe evolving landscape of privacy laws means we need to be clear and accurate about how we handle your data. By removing the broad statement and prov

Man! I used to absolutely love my Sonos system. I have multiple devices era 300, two arc’s, an amp, bunch of gen 2 play 5s. I loved being able to wake up in the morning to a playlist, a great way to start my day. I didn’t even need to look at the clock, I knew what time it was by the song. I could save and edit my playlists. It was a fracking digital jukebox, what I dreamed of as a kid.  NOW? I have phantom alarms. My playlist alarm starts at regular time, then four minutes later another alarm a Sonos chime goes off. Then on the weekends two alarms go off one at 07:20 and one at 08:20. I can’t control these alarms. It is ridiculous. I am glad that Sonos has added back being able to add to queue and end of queue but the alarm is a fracking nightmare. Can’t believe this was not a top priority.  I used to love my Sonos system, I recommended Sonos to any music lover I met. Heck! I even bought three speakers for my ninety yo mother! NOW? I wouldn’t recommend it to anyone.  Does anyone else

I gave up on the new Sonos app yesterday and purchased the app called Sonophone. It seems to have stability and functionality that Sonos has jettisoned. Okay to use this app? What are the downsides? Can we ask Sonos to reimburse us for the app purchase price?

Dear Sonos…..I love your products, connectivity and ease of use.  Unfortunately your new mobile app is extremely disappointing.  It clearly was rolled out prematurely without customer vetting and enough testing.  Please take the feedback on this forum and roll it back until you vetted it through your customers.  Sincerely, a teetering loyal customer.

I wanted to provide feedback on the new app layout and design.  It would be ideal to have everything on 1 screen in quadrants.  I find you have to drill down too many levels and then all the way back to get to the “Home Screen” and the Search Bar.  Music Services in 1 quadrant with the search bar always present, 2nd quadrant for what is playing now with ALL the controls, 3rd quadrant for all the devices/rooms you have that can be turned on and off or have their volume adjusted.  Lastly, the 4th quadrant for your personal playlists/recently played. Touching 1 quadrant expands it to have all the details you have now in the various sub-menus but it eliminates drilling down. All controls in the app now accessible from 4 quadrants - simple and clean.

Probably like many others, since the pea-brained ‘upgrade’ to Sonos, now nothing works. I have 2 SLs and a Roam, but have lost all of my music and playlists. I have dusted down my CD player and found the 3 or 4 CDS I have left… and that’s it. Does anyone know of a good place to get a few pennies for these products? Also, does anyone know how many people have been fired at this company for what must be the worst upgrade in human history?

What is going on with Sonos? The new app is awful. No queue or alarm facility. How can this huge company think this is a good idea. Wish I hadn’t updated it now unless I’m missing something. Sonos please sort it out. Ruining the Sonos experience. 

I just spent over 8 hours fixing all the problems that emerged immediately following the download of the new Sonos software. Did anybody at Sonos test this code before releasing? How does software as bad as this make it to customers. I work for an API-development organization. If we release an update with problems like the latest Sonos update, we’d be out of business. Please fix and re-release, but test it first and analyze the test results.

I saw a note that said something likealarms by late May queue management by Juneanyone have this list? I’m guessing these are new releases in Jira.