Owners café

What is up with licensing and Apple music? Clown show...Alan Parsons AWB unavailable? Some serious censorship going on here!

Here’s a possibly dumb question, but I don’t like surprises so I thought I’d ask. We’re moving to a new house in a few months. In the new house, I will set up the same WiFi we have in our current house. I’m just going to unplug the WiFi router in our current house, and plug it in at the new house.I’m wondering if moving my Sonos system will be as simple as unplugging all our speakers in our current house, and plugging them all in at the new house. Since the speakers will find the same WiFi present, I’m thinking everything will just work.But, I’m not exactly sure I understand where my system configuration information is stored. I think I understand the speakers form a distributed system and I assume full system configuration is stored in each speaker. I assume any changes I make to the system are synchronized from speaker to speaker until all have the latest change. But, in order for the configuration to persist during power outages, etc, the speakers would have to have something like t

Was the Sonos 2 app created by a competitor trying to ruin the business? If so they have done a good job.Poor functionality, terrible user experience, its quite unbelievable in this day and age that a piece of software this bad has been launched.If the idea is to make us all buy new sonos products - DREAM ON.

Already said, but have to get it off my chest. New app stinks. But needed to get it off my chest. Trying to add to queue, thought it was me, but turned out to be Sonos. You have a loyal community, and you are about to blow it. 

I went to turn on my system yesterday and noticed that 3 speakers and my Sonos amp were missing from my profile. I have around 10 speakers and one amp.  I tried to add them back but they were not found by the app. So I factory reseat them. The Beam added back but the Ray continued to have issues. Once I had them added back a few minutes past and they disappeared from my app again.   these are all store bought with no previous owners.  anyone see this before. 

Can anyone give me a reason to continue to hope for a solution, which now seems clear there will never be, until now no acceptable response or action from the company.I think it's really useless to continue wasting time, the Emperor stated in the Verge that the app is beautiful, he and all his subjects who have been using the app since December (?) find it simply fast, complete and perfect.(https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview)Who are we to allow ourselves to evaluate it negatively and demand that functions be reinserted if the emperor and his court are not interested in.I think I've already wasted too much of my life on something that won't lead to anything. However expensive (in the monetary sense) it may be, the sooner I get rid of everything that has now become junk, the sooner I will live better.Although honestly all this made me rediscover the much better audio of my old Play5 (gen1) and the functionality of the old S1.I wo

Terrible decision to change a great app. Wasn’t this tested at all before releasing it?

Wait, you are phasing out the desktop app in favor of a web app??  I live in a remote area, and Sonos has always worked without internet, our internet sucks at times. So without a desktop app, how will Sonos reach my large music file on my computer? This isn't what I wanted when I invested money in speakers. Will be looking at other options and not buying any more Sonos if this is the case.  Why are you guys destroying what Sonos was supposed to be? Sounds like you are losing lots of customers this way....

Since the New ‘improved’ app came out and the latest firmware releases All my speakers are horribly unreliable.I also can no longer stream Apple music . i have removed and reset and reinstalled and factory reset and re-added and reregkstered and still extreme disfuntion. heck for a while my beam and Sub mini were coming on and off at extreme volumes and was incredibly annoying ( hard power cycle has seemed to help that one )  I am to the point i may take them all to Goodwill and let some other poor soul experience these things . Surely, i am not the only one !!! I know sorry i won’t call you Shirley…

I can not Update my speaker. There is a constant loop saying log in to owner account. But nowhere to log out. Come on Sonos. You must solve this. Now

I got a prompt today on my SONOS app saying that an upcoming version of the App would remove support for some kind of local files.  Unfortunately I neglected to save a screenshot.  Does anybody know what this is about?

I can’t believe with the technology out there the upgrade is worse than what it was. Skipping a song or adjusting the volume takes 30 seconds and we have a great WiFi connection. Can you please fix asap? It’s terrible 

We heard a song last Sunday with these words in the lyrics:  “let’s grab a six and head to the lake”.  Anyone know what the name/artist of this song is?

App is now garbage and convoluted 

In one of the few responses out of the many questions asked at the AMA yesterday, there was mention of new cloud services and speaker control from the web.Does anyone know more about the security model used here?Is there any guidance around what ports need to be blocked if you *never* want access outside of your home?

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App 

Does anyone have the link to the ask me anything session today at 11am PT?

Has anyone at Sonos stepped up and acknowledged the problem?  I have 5 ARC, 2 Beam, 4 Subs that I can’t use now.  Hello Sonos where are you????

Click like if you want sonos to roll back the latest app release...we don't want to wait for your bug fixes we want function we had last week. Roll back, do better , then re-release.

What mess you made with the app

No one picks up the phone after 75 mins  yesturday 95 in q no one reply’s to live chat it’s disgusting

When I bought my first Sonos speaker in 2010 or ‘12 I gave Sonos the benefit of the doubt. Company is new.. working out the kinks… but 14 years later and the newer devices I bought in 2018 still be struggling?? Occasionally people change their WiFi setup. Why must it be such an arduous task to get these damn WiFi speakers to connect to WiFi?!?!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬quit spending resources on beautifying the app… just make the speakers connect to the damn WIFI!!! Or Bluetooth, or WHATEVER… it boggles my mind that Tesla can update how a car drives over the air, as can apple, as can EVERY DAMN DEVICE I OWN… except Sonos, the WiFi speakers… don’t connect to WiFi!!!! 

I’ve ordered a Beam , but can’t find anything about delivery anywhere. Can someone point me in the right direction?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay when using Sonos (Five or Amp for example, I’ve owned both) in standalone mode?  8/10 times my usecase for Sonos is casual listening via streaming services. But 2/10 times I want to use Sonos for live instrument playback. Such as a drum machine and other stuff I own. Or for desktop/youtube playback. I’ve spent literally hours searching for the best speaker setup for casual multiroom usage and some small birthday dancing and an input for live instruments. It exists, but I’d have to leave Sonos and go for Denon. But I would rather not. The minimum of 50-75ms delay in standalone usage for the Sonos Amp and Five is completely unnecessary. It forces me to have an extra pair of Yamaha hs7 at hand, while I’d rather get an Sonos Five instead. I know the arguments of people defending Sonos:Sonos is not made for that usecase The delay has to be there per des