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What's happening in the world of music and digital media? What are you listening to this week? #NowPlaying

419 Topics
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Interview

Do you want to know the story of John MacFarlane and Sonos?

ratty

answered this question

Two Sonos Systems same property, same WIFI

1-How do I create a second system on my Android S22utra to control the new and old system separately? You can’t control both systems fr...

Martech

started this topic

Why is there input delay on line-in and digital inputs?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay...

419 Topics

Recently active

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julien.olgiatiContributor I

posted in Owners café

Support Sonos one SL

Bonjour, J’ai acheté il y a quelques années le système home cinéma. Pour les hauts parleurs arrière, j’ai acheté les pieds Sanus One Floor Stand. Après utilisation, je ne trouve pas très pratique, car les enceintes ne sont pas réellement fixés. Existe-t-il des supports plus adaptés ?Dans l’attente de votre retour, je vous adresse mes meilleures salutations Moderator edit:Google Translate- Good morning,I bought the home theater system a few years ago. For the rear speakers, I purchased the Sanus One Floor Stand. After use, I don't find it very practical, because the speakers are not really attached. Are there more suitable supports?Waiting for your return, I send you my best regards.

294

11 months ago

Stuart_WWorld-Class Superstar

posted in Owners café

Escalation of support when phone support cannot resolve

I have 14 Sonos units (1 unplugged) and have over recent years experienced poorer performance with multiple drop-outs, refusal to connect, lost speakers and so on.I’ve spent a lot of time with telephone support but feel progress is slow. Over the ears I’ve been told to Replace Bridge with Boost Wire a Sonos unit to router Remove Boost Un-wire Sonos unit and connect directly to Wi-Fi Then more recently it was gently suggested I consider a Wi-Fi mesh would be a good idea - I duly bought a TP-Link system and then when I continued to have issues Sonos suggested I change the channel only to discover this system chooses automatically and cannot change manually. Wire a unit - After that last suggestion last week I decided to move one of the TP-Link nodes near my new ERA 100s and wire that. - Nope. Need additional hardware to do that now. So I connected to one of my Play 3s (It means the node is not roughly midday between the main router and most distant ERA100 so presume not ideal). Then to

18912

1 year ago

ChefrgeekContributor I

asked in Owners café

Moved House. Now I app can't find my system

Moved to VA from PA. Plugged in soundbar using optical cable and it played TV feed. Plugged in sub and nothing. I tried using app to control everything but it can’t find my system at all. I also have a couple small speakers for other rooms and I haven’t even tried to set those up yet as I’m working on the living room first.

3824

1 year ago

EtBaContributor I

asked in Owners café

Piratage système sonos / My neighbor hacked my Sonos

FRENCH : Bonjour, Mon voisin a réussi a accéder à notre système sonos (play 5, sonos one, sonos roam) en se servant de Spotify. Il l’a déclenché en pleine nuit à 3h du matin en mettant la musique à fond. Cela a réveillé toute la famille.Nous sommes en conflit avec lui, c’était donc une utilisation malveillante. Sa box internet était visible dans le menu “gérer les réseaux”. Quelle sont les solutions pour sécuriser l’accès à mes appareils ?? Je trouve ça incroyable qu’il ai réussi à se connecter à mon système sans autorisation. Merci ENGLISH :Hello,My neighbor managed to access our sonos system (play 5, sonos one, sonos roam) using Spotify.He set it off in the middle of the night at 3 a.m., playing the music at full volume. It woke up the whole family.We're in conflict with him, so it was malicious use.His internet box was visible in the "manage networks" menu.What can I do to secure access to my devices? I find it incredible that he managed to connect to my system withour autorization

3017

1 year ago

RBS1Contributor I

posted in Owners café

Sonos wall mounts for SL One speakers

We bought these wall mounts and are having difficulty in unlocking the Mount in order to pivot the speakers……..help! we would appreciate it some one could assist us in this matter. thanks.

15910

1 year ago

WandererOTDContributor II

asked in Owners café

Trying to config Gen 2 Beam to work together with existing Sonos Gen 1 system

I have an existing Sonos Gen 1 system (Play 5, Play 3, Play 1) working with the Gen 1 app. All’s well with that. Yesterday I bought a Sonos Beam Gen 2 which I found out won’t work with the Gen 1 speakers I already have. It doesn’t want to connect at all - I get a message that says: “This system includes products that aren’t compatible with Sonos S2. You have options: (1) Open Sonos S1 Controller to control or update the system, (2) Set up a new system using the Sonos S2 app. All products must be S2 compatible.”I would think that I could still use my existing S1 system with the S1 app and use the S2 app to control the Beam Gen 2. That doesn’t seem to be the case. There’s another message I get while trying to set up the Beam Gen 2 telling me I could set it up in the S1 app and lose functionality. Is it possible to have Gen 1 in the S1 app and also Gen 2 in the S2 app simultaneously on the same WiFi network? How can I deal with problems getting the Beam Gen 2 set up? Do I have t

6503

1 year ago

FogNogginContributor I

asked in Owners café

Sold Playbar without removing it from my system. Can't fix.

I gave my Playbar and Sub to a relative without properly removing them from my system. I now can’t access any rooms in my app, and they can’t setup the speakers I gave them.Do I need to go so far as to bring the speakers back to my home? Suggestions?

914

1 year ago

RalpfocusProdigy III

posted in Owners café

Ripping Vinyl one side at a time & listening all the way through

Thought I would simply share this.My better half & I were discussing a room redesign and the following observation was made“You have a lot of records that are taking up space that we could use, I don’t want you to get rid of them but maybe some of them could go elsewhere and you get them out when you want to listen to them. And, lets be honest, you don’t sit down and listen to them very often and even then it is probably only a small subset as you spend most of your time with the Sonos on”This was fair comment and it got me thinking. These LPs were bought to be listened to and that wasn’t happening, yes of course I could listen via Deezer or other streaming services but somehow that didn’t happen very often and I had to remember that I had the specific LP, and of course never when I was out and about. They were all bought for a reason and in most cases they are still good albums (although one or two make me question my teenager taste).Over the years I have ripped a few of them to F

312

1 year ago

Johnny RicoEnthusiast II

asked in Owners café

Can somebody please help with my RMA that Sonos has received but lost?

I am not getting anywhere with Sonos support and am wondering if someone here knows someone who can help. I’ve been a Sonos customer since 2007 (I had Controller 100s and ZonePlayers!) and have purchased hundreds of dollars worth of equipment over the years. This is unbelievably frustrating. Apologies for the length, but I want to lay out the entire story.In March of this year I bought two Era 100s, one white and one black. A couple months ago, I started to notice that the grille on the white one had cracks. I’m pretty sure they were not there when I unboxed it: The black Era 100 did not show this issue. The speaker functioned fine, but it was very unsightly and these speakers are expensive, so I thought I should request a replacement under the warranty.I did a support chat (ticket ********) in late September and was told I would be contacted via email. On September 26 I received an email that gave me RMA number RO-****** and a link to process my return, which I did.The same day I rece

3734

1 year ago

Juanma76Contributor I

asked in Owners café

how to connect a sonos amp to a sonos five only

I have a Sonos amp and I want to connect it only to a Sonos five. it's possible? how is it done?

671

1 year ago

RydellukContributor I

posted in Owners café

Sonos app not working with IOS17.4 beta

Update to Sonos app from Apple App Store then IOS17.4 dev beta now the app does not work? Is there a work around to allow Sonos app to work in new iOS beta?

433631

1 year ago

Pk92Contributor I

posted in Owners café

Purchase date from Serial Number

Hi everyone,How can I investigate about the purchase date with a serial number of a Sonos One?Many thanks

33197

1 year ago

wticemanContributor I

asked in Owners café

move to Germany

Hi I am moving from states to Germany and seeking any information on using my system in Germany. Will it work with simple plug converters

gerteContributor I

I recently upgraded my Sonos Playbar for an Arc with the discount and I wonder if I can gift the old Playbar to my daughter or has it been made unusable?Thank you.

1073

1 year ago

slotboomContributor I

asked in Owners café

nuances of upgrading hardware components of a split s1/s2 system

SHORT VERSIONI will soon do a hardware upgrade of the S1-only components of a Sonos system that is currently split between S1 and S2, and want to unify those separate systems into a single S2 system. What is the correct process for doing this, particularly in regards to when I add the new components?The online documentation I have found does not directly address some of the concerns I mention in the long version. In several places it just says to follow the prompts, but that gives no overview of what to expect.LONG VERSIONMy current Sonos configuration consists of: S1-only compatible components running S1: Play:5 (Gen 1) x2, Connect:Amp (Gen 1) S1/S2 compatible components running S1: Move, Play:1 S2-only compatible components running S2: Roam I have ordered hardware upgrades for the Play:5s and Connect:Amp (Fives and an Amp), but am unsure of the best process for unifying the separate systems into a single S2 system.The only step I feel certain of is using the Product Removal Tool

1161

1 year ago

Bumper

posted in Owners café

Judge tosses out $32.5 million fine against Google in Sonos lawsuit

Link Google has successfully convinced a California federal judge that it did not infringe on Sonos' multi-room audio patents. As Reuters reports, US District Judge William Alsup has thrown out a previous verdict that slapped the tech giant with a $32.5 million fine for infringing on patents held by Sonos related to managing groups of speakers.The judge explained that Sonos' patents for the lawsuit "ostensibly descended from [a] 2006 provisional application." However, the company apparently didn't file the applications for the patents in question until 2019, and it didn't roll out the technology to its own products until 2020. That's years after Google, in 2014, presented Sonos with a plan to use multi-room audio technology while exploring a collaboration. Maybe we can get Chromecast on Sonos now, or Google Assistant on new speakers :) (JOKING)

1127

1 year ago

B1355raduContributor I

asked in Owners café

sonos upgrade 15% off

I activated the credit for the discount on my 2 sonos one sl that i use for surround and intend on buying 2 era 300 to use as surround.The question is if i can still use my 2 sonos one sl or do they get deactivated or something like that?

1403

1 year ago

Mike R. H.Sonos Staff

published in Owners café

Virtual Gift Guide Event Q&A thread for 19th October (Concluded)Blog

Hi all,Have you seen the latest event? If not, you can find the Virtual Gift Guide event here.Still trying to figure out what to ask Ross and Andrew at the event? Maybe some of the comments here can give you some inspiration.If so, bring your questions to the event, or feel free to leave them here in the comments, and I'll pass them along to the hosts. Then, we can ensure you feel confident in your purchase decision to make sure the gift's receiver is happy with what they received.We are looking forward to seeing you all there!

500

1 year ago

LebaronContributor I

asked in Owners café

Turn off audio delay on Era 300

Hi there,in the app, I see the option to increase/decrease the audio delay, but is there a way to turn it off completely.I’m probably not using the Era as intended.. I have connected via the Line-In adapter to an old Yamaha Keyboard. Play is to use it as the speaker for the keyboard and an extra speaker for the room at other times. Even the low 75ms delay makes it difficult to play the keyboard and feel natural.

4611

1 year ago

Linda P WhooleryContributor I

posted in Owners café

profile name

I am unable to change my profile name. It always defaults to some computer generated name.

161

1 year ago

EnglbuchContributor I

asked in Owners café

DE-registration

Please , How can I remove RAY SONOS from my profile.I returned it to the dealer.Thank you Mirek

442

1 year ago

Snos_user_since_2006Contributor I

posted in Owners café

What is the best Sonos alternative?

I have used Sonos daily for more than 15 years and I’m really just tired of a buggy product that has below average support. I love Sonos when it works but I’m just exhausted by constant troubleshooting and ready to invest in our next system. Does anyone in this community have any recommendations other than Sonos?

27519

1 year ago

Mike R. H.Sonos Staff

published in Owners café

Sustainable Packaging Design Live Q&A thread for 28th September event (Concluded)

Hi all,Have you seen the event? If not, you can find the Sustainable Packaging Design Live Q&A session here.Still trying to figure out what to ask Jeremiah at the event? We have some content to inspire your questions.We have a great blog post about the Roams packaging, as that is when we first fully introduced the new packaging design.But to top that, Michelle also hosted a YouTube video where she shows off the Eras packaging.Some new questions might have covered all the “basic” information.What questions do you have for Jeremiah and his team about packaging? Anything that comes to mind? Anything new you want to know?Looking forward to seeing you there!Did you miss the livestream? Don’t worry you can watch the recording here: https://www.sonos.com/en-us/sonos-live

1331

1 year ago

Daniel EstradaContributor I

asked in Owners café

FLAC and MQA audio quality

What speakers should I buy to be able to play flac and mqa?

3005

1 year ago

Martial SACCUCCIContributor I

asked in Owners café

Lire mp3 depuis fichier personnel

Bonjour, Comment dois je procéder pour lire les MP3 depuis un dossier personnel stocké sous Android ? Je ne veux pas de streaming Merci 🙏

231

1 year ago

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