Owners café

For over a year I have been escalating repeatedly that my Sonos Controller App on my Mac no longer would automatically update.  Instead I had to uninstall my Sonos app on my Mac and reinstall it and then reconnect my Music Library.  Then and only then it would index my library with the current changes I made adding music and new playlists.Earlier in the week when I installed the new mobile App and tried to play music it couldn’t find my music I had played the day before because it wasn’t connected.  I went to my Mac and opened the Sonos Controller App and to my surprise it apparently updated automatically when it had disconnected after downloading the new Mobile App. I was truly impressed that Sonos actually had responded and fixed the problem of automatic updates on macOS versions beginning with Ventura and still was an issue with Sonoma. While the process was annoying and took extra time to index the entire library rather than just adding the changes, it was simple enough. But I was

Was this update created to annoy/baffle/confuse users? If so, CONGRATULATIONS you nailed it! Missing Alarm function, no crossfade, no “history”. Come on Sonos get this sorted....😤

how many times will we support Sonos abruptly setting new rules that makes the products that we own and paid for unable to be used. there was the change from S1 to S2 they finally reverted by maintaining the old app, and now the new crappy app that simply offer LESS features than the previous one.  This is in their DNA, sorry I don’t want to be on the hook with this kind of company. It might be attracting for a business to be able to stop their customers enjoying their product forcing them to buy new ones, but not for me.

What is up with licensing and Apple music? Clown show...Alan Parsons AWB unavailable? Some serious censorship going on here!

Here’s a possibly dumb question, but I don’t like surprises so I thought I’d ask. We’re moving to a new house in a few months. In the new house, I will set up the same WiFi we have in our current house. I’m just going to unplug the WiFi router in our current house, and plug it in at the new house.I’m wondering if moving my Sonos system will be as simple as unplugging all our speakers in our current house, and plugging them all in at the new house. Since the speakers will find the same WiFi present, I’m thinking everything will just work.But, I’m not exactly sure I understand where my system configuration information is stored. I think I understand the speakers form a distributed system and I assume full system configuration is stored in each speaker. I assume any changes I make to the system are synchronized from speaker to speaker until all have the latest change. But, in order for the configuration to persist during power outages, etc, the speakers would have to have something like t

Was the Sonos 2 app created by a competitor trying to ruin the business? If so they have done a good job.Poor functionality, terrible user experience, its quite unbelievable in this day and age that a piece of software this bad has been launched.If the idea is to make us all buy new sonos products - DREAM ON.

Already said, but have to get it off my chest. New app stinks. But needed to get it off my chest. Trying to add to queue, thought it was me, but turned out to be Sonos. You have a loyal community, and you are about to blow it. 

I went to turn on my system yesterday and noticed that 3 speakers and my Sonos amp were missing from my profile. I have around 10 speakers and one amp.  I tried to add them back but they were not found by the app. So I factory reseat them. The Beam added back but the Ray continued to have issues. Once I had them added back a few minutes past and they disappeared from my app again.   these are all store bought with no previous owners.  anyone see this before. 

Can anyone give me a reason to continue to hope for a solution, which now seems clear there will never be, until now no acceptable response or action from the company.I think it's really useless to continue wasting time, the Emperor stated in the Verge that the app is beautiful, he and all his subjects who have been using the app since December (?) find it simply fast, complete and perfect.(https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview)Who are we to allow ourselves to evaluate it negatively and demand that functions be reinserted if the emperor and his court are not interested in.I think I've already wasted too much of my life on something that won't lead to anything. However expensive (in the monetary sense) it may be, the sooner I get rid of everything that has now become junk, the sooner I will live better.Although honestly all this made me rediscover the much better audio of my old Play5 (gen1) and the functionality of the old S1.I wo

Terrible decision to change a great app. Wasn’t this tested at all before releasing it?

Wait, you are phasing out the desktop app in favor of a web app??  I live in a remote area, and Sonos has always worked without internet, our internet sucks at times. So without a desktop app, how will Sonos reach my large music file on my computer? This isn't what I wanted when I invested money in speakers. Will be looking at other options and not buying any more Sonos if this is the case.  Why are you guys destroying what Sonos was supposed to be? Sounds like you are losing lots of customers this way....

Since the New ‘improved’ app came out and the latest firmware releases All my speakers are horribly unreliable.I also can no longer stream Apple music . i have removed and reset and reinstalled and factory reset and re-added and reregkstered and still extreme disfuntion. heck for a while my beam and Sub mini were coming on and off at extreme volumes and was incredibly annoying ( hard power cycle has seemed to help that one )  I am to the point i may take them all to Goodwill and let some other poor soul experience these things . Surely, i am not the only one !!! I know sorry i won’t call you Shirley…

I can not Update my speaker. There is a constant loop saying log in to owner account. But nowhere to log out. Come on Sonos. You must solve this. Now

I got a prompt today on my SONOS app saying that an upcoming version of the App would remove support for some kind of local files.  Unfortunately I neglected to save a screenshot.  Does anybody know what this is about?

I can’t believe with the technology out there the upgrade is worse than what it was. Skipping a song or adjusting the volume takes 30 seconds and we have a great WiFi connection. Can you please fix asap? It’s terrible 

We heard a song last Sunday with these words in the lyrics:  “let’s grab a six and head to the lake”.  Anyone know what the name/artist of this song is?

App is now garbage and convoluted 

In one of the few responses out of the many questions asked at the AMA yesterday, there was mention of new cloud services and speaker control from the web.Does anyone know more about the security model used here?Is there any guidance around what ports need to be blocked if you *never* want access outside of your home?

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App 

Does anyone have the link to the ask me anything session today at 11am PT?

Has anyone at Sonos stepped up and acknowledged the problem?  I have 5 ARC, 2 Beam, 4 Subs that I can’t use now.  Hello Sonos where are you????

Click like if you want sonos to roll back the latest app release...we don't want to wait for your bug fixes we want function we had last week. Roll back, do better , then re-release.

What mess you made with the app

No one picks up the phone after 75 mins  yesturday 95 in q no one reply’s to live chat it’s disgusting