![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/43ee9a66-cfd2-4a66-b4a4-f0ff9a178ffe.png)
Has anyone been able to complete an Advanced Shipment replacement order recently? After spending a few weeks back and forth with technical support I was finally issued an RO number but unfortunetly every time I put in my payment info I get an error “Authentication Failed - Please make sure entered credit card info is correct”. I have tried different browsers, a mobile device and four different credit cards all of which produce the same result. I called customer service yesterday and they just suggested a standard replacement but since I dont have the original packaging (and the arc is not your usual box size) I dont want to risk shipping it without the proper packaging.