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What's happening in the world of music and digital media? What are you listening to this week? #NowPlaying

  • 432 Topics
  • 4,460 Replies
Keith N
Keith N
started this topic

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432 Topics
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richard2024Contributor I
posted in Owners café
Blocked on Facebook

I am disappointed that Sonos Facebook actually blocks customers from their Facebook page.  This is disappointing. Sonos should understand the level of frustration of customers and engage with them constructively and efficiently. If they do not wish this to be done through comments on their posts, then they should provide a better way. And definitely avoid blocking its customers on social media, which is honestly petty for the company.

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Airgetlam
2 months ago
jamesandrasek
jamesandrasekContributor I
posted in Owners café
What is going on with the iOS / Android app and customer support?

What is going on with the Sonos apps?  I’m using the most up to date iOS app on a fully updated iOS platform and all the speakers are up to date.  The new interface is terrible and I would hate to even see the code for it.  Doing simple things like removing recently played off the home screen now involves navigating multiple menu’s to accomplish. Drop the web control and focus on the android and iOS app, please. I have two Era 100’s I have in a stereo pair that will loose connection with each other causing one of the speakers to quit playing.  Opening the app and looking, they are still paired together, just not working.  I have to unpair them, repair them, and then re-tune them.  I check my router and make sure the Era’s are still both connected to WiFi, and they are.  I’ve tried changing the wireless channel they use to talk to each other and that doesn’t help either.  Nothing in my network infrastructure has changed and all other devices are operating normally on the network. I have

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jamesandrasek
2 months ago
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MchabotContributor I
posted in Owners café
upgrade discount

why cant I use an upgrade discount on sale items.? also why is the discount applied after tax Ends up in Canada being 2% Not really a discount....

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Airgetlam
2 months ago
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casAltaCollaborator I
asked in Owners café
how to edit “favorites” in SONOS Community

Hi friends,I started getting quite a few emails over the last week or so. They’re all updates on topics in Sonos Community. I was involved in the thread a long time ago. The email tells me that if I don’t want to keep getting updates to go in and remove it from my Favorites. I will paste a portion of the email. Anyway, I follow the link but I can’t see anywhere to edit or remove.     - Craig  Hi there, casAlta, The topic 'music library after latest app update' on the Sonos community has received a reply from ninja2. Click here to read the reply, and add your own voice.NB. There may be more responses posted to this topic in the future, however you will not receive further notification until you visit the forum again.If you no longer wish to receive any further notifications about this topic, click here to remove it from your favorites list. 

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2 months ago
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Muzzer100Trending Lyricist I
posted in Owners café
Alternatives to Sonos?

Hi everyone. Given the ongoing issues caused by their garbage app which this shilling company refuses to fix, what are the superior alternatives to Sonos out there in the market, made by responsible companies that don’t have complete contempt for their customers?All suggestions gratefully received.

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N
2 months ago
almazri
almazriProminent Collaborator I
posted in Owners café
Patrick Spence video - recommitting to qualify, free extended warranties

He also might forgo a future bonus. Courage. Extended warranties are for soundbars and plugin speakers currently in warranty. Something about a quality ombudsman.  Trigger warning - ~3 mins of Spence talking lol  

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2 months ago
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Editor JohnAvid Contributor II
posted in Owners café
Dedupe playlists

It would be nice to be able to dedupe a playlist. Is it possible?

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controlav
2 months ago
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RosieMContributor I
posted in Owners café
customer service

What is a reasonable time for a reply from the time a problem is reported?

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Stanley_4
2 months ago
Justin_21
Justin_21Avid Contributor I
posted in Owners café
Lenders Continue to Downgrade Sonos Stocks

Not only has the POS CEO ruined a great company, he’s lost money for the shareholders and undermined the used market. At this point I have to assume he has intentionally devalued the company because a bigger corporation is entertaining a buyout and by driving down the value he will get a big kick back from the new buyers. Absolutely shameful example of “leadership”. Sonos shares slide as Morgan Stanley issues a double downgrade, slashes PT

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Justin_21
2 months ago
Justin_21
Justin_21Avid Contributor I
posted in Owners café
Sonos Youtube Chanel Scrubbed

My brother is over and we were reminiscing of the years when Sonos was a company that was awesome and special. I started talking about the efforts they used to put into their YouTube channel. Like the Rick Ruben interview, the sound testing videos and the various launch videos. I was truly bummed to see the “new” Sonos took it upon themselves to delete all the old videos. Seems like pretty unnecessary to delete the history of a company that some many people used to love. Anyone else have some old favourites that are now gone? The amp launch video really stands out in my mind right now. Just another example of how little this company cares about it’s last and it’s loyal users   

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Justin_21
2 months ago
Pete314
Pete314Contributor II
posted in Owners café
Alternative Android apps that work with a UPNP Media Library

The newest version of the app requires additional permissions, is bloated with ads, does not work offline, and enables sonos to sell my personal data.This is unacceptable.I’ve tried to roll back to 16.1, but this doesn’t work with my UPNP media Library.I’ve also tried to use play.sonos.com and login.sonos.com, but on all my devices it says “Screen size unsupported”.On my linux desktop I have noson and another unofficial controller.I’ve tried PlexAmp for android, but the streaming to devices is very buggyI need a solution that just works.

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MoPac
3 months ago
Bumper
Bumper
posted in Owners café
Wirecutter no longer recommends Sonos as top

Dunno maybe Wirecutter should fix their network, reboot, get a new mesh system.I’m having no issues with the app, must be them. 🤣  But in all (not) seriousness this is very brave of them 🤣Will be interesting to see what they recommend when they finish redoing the article.  Quote, emphasis mine: We are completely re-envisioning this guide and will no longer recommend the Sonos multiroom audio platform as the best overall choice. Please see our note at the top of the guide for more details.After careful consideration, we no longer recommend the Sonos multiroom audio platform as the best overall choice. Sonos recently rolled out a major update to its control app that had a ton of problems, leaving its customers with a much less intuitive experience than they had before. While the company is slowly addressing some of the major issues with the new app, this is not the first time Sonos has hurt customer trust through poorly executed changes.That said, Sonos still makes great speakers that

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3 months ago
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DoNotsContributor I
posted in Owners café
Sonos Prepping for New Services & Pricing

I am with all others that vented their dislike of the latest update(s), yet I am more worried looking into the WHY of this…imho: The write off of so many functions and features can only be to soon re-introduce them as 'new services' for an extra cost!!!Why else would any sane company otherwise create such chaos in a good working service?

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D
3 months ago
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Strelitzia515Contributor I
asked in Owners café
music licensing

Hi, I wanted to get information on using Sonos in the Uk and if it fits into the business music licensing category or are you still required to make additional licensing payments ? 

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controlav
3 months ago
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paulrwProdigy II
asked in Owners café
Interesting read on how sonos is changing

 https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc/ What happened to the Sonos app? A technical analysis  Andy PennellPrincipal Software Engineer at Xbox, Microsoft July 6, 2024On May 7th, 2024, Sonos, the successful home-audio company, released a new mobile app. This had been hyped in the press and was going to make product setup easier and greatly improve the user experience. However, when the app was actually released, it was, and somewhat remains, a disaster. As a certified Sonos fanboy/hacker/almost-employee I'm going to try and explain what happened, as best I can based on my reverse engineering skills, honed over the last decade and more of creating independent Sonos apps.How The "Old" App WorkedSonos speakers have been the Gold-standard UPnP device since their creation. I remember around 2005 the lobby to Microsoft Building 50, which was the home of the Windows Media Division at that time, was completely full of boxes of Sonos devices.

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3 months ago
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mcs1Avid Contributor I
asked in Owners café
Something Went Wrong. Try Again.

Anyone find any solutions to this?

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M
3 months ago
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FrewmanContributor I
posted in Owners café
The Destruction of A Great Consumer Product

Congratulations! You’ve finished the job. You have converted the 4 Sonos speakers that I derived so much satisfaction from into useless chunks of plastic.Amazing how you accomplished this despite having such an incompetent technical group. Or perhaps the marketers deserve the credits for taking down what was such a fine brand. Don’t worry. I’m sure you’ll all be able to find jobs at Boeing.Where you like me to return the junk. Its just taking up space at my home.

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Airgetlam
3 months ago
almazri
almazriProminent Collaborator I
posted in Owners café
Article: The Sound Of Failure At Sonos

Well argued but measured article on the new app and Sonos leadership failure.  https://www.forbes.com/sites/danpontefract/2024/08/24/the-sound-of-failure-at-sonos/

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slworona
3 months ago
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HB66Contributor II
posted in Owners café
sonos app and system

After years of enjoying the Sonos system, I've decided to say it farewell. With the new app, the system has truly become worthless. Goodbye, Sonos.

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3 months ago
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Wizard_of_BoazContributor I
asked in Owners café
5 Reasons Why Sonos Stinks.

Sonos App: The "Surprise Me" Feature. Every time you open the app, you gamble whether your music will play, your speakers will connect, or it will crash and leave you staring at a blank screen. The "Ghost Speaker" Phenomenon. Sometimes, a speaker decides to go AWOL. You'll swear it's there, but it's like trying to find a needle in a haystack; only the haystack is your living room. The "Volume Roulette." You'll set the volume to a perfect level, only to have it randomly jump up or down, making your ears bleed, or your neighbors complain. The "Group" Feature (That’s Not A Feature). You try to group your speakers together for a party, but it's more like herding cats. Some speakers refuse to join, others go rogue, and the whole thing ends in chaos. Contacting "Sonos Support.” It's like trying to find Bigfoot: elusive, mythical, and often rumored to exist but rarely seen. You'll hear stories about people who've managed to contact them, but for most of us, it's just a legend.

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W
3 months ago
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Ian_SProdigy III
posted in Owners café
So what is the 'core' Sonos experience these days?

After reading Spence’s comments on reddit (why isn’t he on here?) I have to say I no longer understand what Sonos sees as its core audience or function. I get that local libraries are a bit passé for many on here, but are also strongly loved by those still using them, but, even if you get your music from Spotify, Tidal, Qobuz etc. surely a key part of that experience is the ability to queue music and edit that queue? The whole ability to queue up music at a party with friends by passing round the iPad for example was alway a big part of any music service, and I’m sure still is, along with the ability to save said queue into a playlist. Sonos clearly don’t have the queue thing in the front of their mind anymore and seem to think people want to be able to control Sonos outside the home, but I can’t hear my speakers outside the home? The key thing with speakers that you can’t easily change is that you generally need to be within earshot of the damn things for them to be of any use… So doe

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K
3 months ago
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AlphaVictorDeltaContributor II
posted in Owners café
2024 New Sonos App: Sonos Software Has Devolved from Excellent to Failure. Fire Sonos CEO ASAP!

I've been a proud loyal Sonos user and promoter for nearly 10 years. Sonos 2024 New App is a complete failure !!! Return the previous Sonos S2 Controller App ! Fire who ever is responsible for releasing the new app before it is ready!I had planned to significantly expand my Sonos system this year, that plan is canceled, and I will be replacing my Sonos system with a system from a responsible organization. 

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4 months ago
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Editor JohnAvid Contributor II
posted in Owners café
Wired Magazine story on Sonos

This put a big dent in Sonos usability…https://www.wired.com/story/sonoss-home-theater-system-rant/ 

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4 months ago
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BuyboseinsteadContributor I
posted in Owners café
shame sonos online campaign

I feel like we need to take to social media and really embarrass sonos into dealing with us customers better and making the app better. Once we start trending on Twitter etc they will have to do better. We’ve spent good money on the product and the service is terrible. If we start telling ppl not to buy sonos the company will have to act.   Who’s with me ?? 

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Corry P
4 months ago
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BrokeContributor I
posted in Owners café
hate the new app!

I’m so disappointed by the new app. It’s terrible to search. We cannot stand it!! Trying to figure out how to find music anymore?? It’s confusing all over the place. Is such a lousy platform. I used to be happy and excited to tell people that I had Sonos and now I’m embarrassed.

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4 months ago
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