Owners café

I’m concerned.  Recently purchased a Move 2 from Costco since it was a great deal that included the free redemption of the Travel Bag.  Unfortunately, for some time, I’ve been checking the website to see if I can redeem the travel bag.I see many have been talking about the back order taking long, however, as of right now it is showing as “Out of Stock”.  Therefore, I can’t redeem the code provided to me from Costco, while, at the same time, I see that the bags are available via the Sonos Store on Amazon.I do realize that there’s probably been a surge of requests from the holiday sales.  But it’d be helpful to know if or when this might get resolved.Anyone else experiencing this and concerned?

So, what is the replacement for this worthless crap we cant get rid of????

What is going on with the Sonos apps?  I’m using the most up to date iOS app on a fully updated iOS platform and all the speakers are up to date.  The new interface is terrible and I would hate to even see the code for it.  Doing simple things like removing recently played off the home screen now involves navigating multiple menu’s to accomplish. Drop the web control and focus on the android and iOS app, please. I have two Era 100’s I have in a stereo pair that will loose connection with each other causing one of the speakers to quit playing.  Opening the app and looking, they are still paired together, just not working.  I have to unpair them, repair them, and then re-tune them.  I check my router and make sure the Era’s are still both connected to WiFi, and they are.  I’ve tried changing the wireless channel they use to talk to each other and that doesn’t help either.  Nothing in my network infrastructure has changed and all other devices are operating normally on the network. I have

Anyone know of a way to change the sonos pre-defined music categories?  For instance, SONOS categorizes some of my “Bluegrass” music as “Contemporary Country.”  Seems to me, there should be a way to go into the Sonos music listing and change the category of a given CD etc.    Any Comments?   

Hello Sonos community,I have a specific inquiry regarding the Sonos Move 2 in the 'Green' color variant. I am very enthusiastic about this particular shade and would like to paint my wall in exactly the same color. Therefore, I would greatly appreciate if you could provide me with the exact color code (RAL, Pantone, or RGB) of this olive green shade.Thank you in advance for your assistance.Kind regards,

I originally subscribed to Sonos HD Radio through Apple, then cancelled in 2023.  I want to reactivate my subscription, however the Sonos site says I have a subscription with Apple and to go through the Apple subscription app to cancel, however Apple doesn’t show that subscription (assume because it’s so old).  Any way to get around this without having to call sales Mon - Friday?

Hello all, I've used Sonos for many years but for the past few since I got the new speakers it has never worked properly. The Wi-Fi router im using at the moment has 2ghz and 5 ghz my old speakers connect on 2ghz and my new ones only connect on the 5ghz I've never been able to solve this. I'm thinking of getting a new Wi-Fi router to try and solve this. Is there a recommended one that definitely works to connect both Old and New speakers?

I understand mistakes happen and sometimes it just takes time for things to be remedied. But today is the last day! I am so sick of my speakers not being able to connect! I am so sick of the garbled sound that comes out of them! I cannot believe how much money I’ve spent on this garbage system! And now I’m stuck with it! I own two arcs, a sub mini, two 300s, one 100, and four ones. Also a five. a totally trash system

Hi Everyone how you finding the experience with latest iteration of the app.i’ve had a medium and then a large SONOS system since almost day one.the latest release of the app has to be the buggiest since the products launch. Not to mention navigation is no longer intuitive. i’m really considering shifting to another platform Is it just me that hates the new app?

hi.I have bought an additional cr200 controller for my system, to avoid using a mobile phone. During the update, the screen is frozen and I can't move on. hi,I have tried all the options I could find on the internet. I have contacted Sonos Denmark, they have not been able to help. I need the cr200 to work, as we are trying to be a mobile phone family. can you help? I would also like to know where I can buy a Sonos controller without using a mobile phone.Kind regards, Rasmus

I just tried 3 times to join the community, and each time because of a user name already taken or because I didn’t check the box to accept terms, all of my entries on the page were cleared out and needed to be entered again. Couldn’t the webpage check the entered user name real-time like many websites do to see if it’s already in use? Couldn’t the page keep all of the details I entered when there’s an error so that I don’t have to re-enter all of the many Sonos products I own? Joining this community for the very first time after being a Sonos customer for many years and it’s already a bad experience. Come on Sonos, you need to get the simple stuff right. https://en.community.sonos.com/ssoproxy/setUsernameForm?signupFormError%5Bterms%5D%5B0%5D=Please+accept+the+terms+of+use.&

I absolutely hate the Sonos software system, it’s great sound and I have bought so much Sonos gear that now I’m committed, but I can’t believe how terrible the software riders are for this company! Everyone in that whole division should be fired. If I was Elon Musk, I would buy this company and fire every single employee that works there. I am currently trying to access my Sonos system using my Sonos app, I am currently playing music through multiple speakers using my Spotify, but guess what the Sonos app says… Can’t find your system!!! This is garbage s***, I really can’t stand how terrible this is that if I’ve ever become a billionaire, I’m going to buy Sonos and fire everyone  Moderator Note: Modified in accordance with the Community Code of Conduct.

How can I change the language in the community to German 

Sonos, c’mon. It’s been 5 months since the version 80 app release and you’ve been making promises the whole time of us seeing improvements and after 5 months it’s just not working. Please just admit the full depth of the debacle and roll all the software back and give us back the working version.As I type, my wife is listening to music in the kitchen and I like what I’m hearing so I fire up the Sonos app on my phone to see what’s playing in the kitchen and the app swears up and down “No content” in the kitchen zone, even after force-quitting and restarting the app.My core needs and user journey are pretty simple:fire up the app and have it connect instantly and with zero fuss search for music and find what I’m looking for add it to the queue, maybe reorder the queue control playback (pause, resume, skip among songs with back/forward or by random access in the queue) with no lag create groups for multi-room playback control volume (in one zone or several) with no lagVersion 80 broke ALL

Hi, is there anyone from Sonos support here?I’ve been waiting almost two weeks to have an account deleted. Zero response to my requests for updates (nice).Tried the live chat (twice), was told to be “patient”.Rang the support number, huge wait.Please, is there anyone from Sonos here? This is an account deletion, should take like 2 minutes, not 2 weeks. I should not have to beg like this.

‘Sonos’ upgrade cycle is getting out of hand. I’ve got the Arc, Sub (Gen 3), and Move, but now they’re pushing the Move 2 with no ability to stereo pair it with the original Move? That’s disappointing. And the 15% trade-up discount feels more like an excuse to get us to spend thousands on a ‘whole new system’ every year. What’s next, a system with ‘12.9 surround sound’ and another upgrade push in 12 months? Sonos should focus on better compatibility and seamless integration across their products, not making loyal customers feel like their gear is obsolete. We invested in their ecosystem; it’s only fair they support it properly.

 Why are posts being reviewed then never get posted.  None of my posts contain questionable language.

After a decade of being a huge fan of a sound system which was as easy as sound perfect, I today sold my last 3 era 300 and will therefore leave this world. I decided on this not because this fatal app release happened but obviously this is company who has forgotten what it is about: customer friendliness and competence. The reaction to this unthinkable release has been a punch into the face of all us customers who were not customers but loyal believers and this can not be rewon A sad goodbye

Thank you, to the developers at Sonos for taking what used to be a relaxing past time, listening to music and making it a frustrating stress fest.  In the five months since the crap app dropped Sonos has become a nightmare. I have alarms that I can’t control! Have to unplug the speaker because my schedule changed! Promises have been made and they have not been kept.  It is the end of October and these items are still missing. With the queue, I cannot save a queue. I cannot open the queue and have it take me to the song that is playing. I cannot turn on repeat and hit back button to go to the end of the queue. I have zombie queues, music is playing but I can’t control the speaker because it can’t connect to the speaker.  I have a turntable, I could connect it to Sonos. Not doing it! Nice to be able to listen to music. Yes, I have to get up to turn over album, have to keep album clean to avoid skips but, it responds when I drop the needle or turn the volume dial. 

Thank you, to the developers at Sonos for taking what used to be a relaxing past time, listening to music and making it a frustrating stress fest.  In the five months since the crap app dropped Sonos has become a nightmare. I have alarms that I can’t control! Have to unplug the speaker because my schedule changed! Promises have been made and they have not been kept.  It is the end of October and these items are still missing. With the queue, I cannot save a queue. I cannot open the queue and have it take me to the song that is playing. I cannot turn on repeat and hit back button to go to the end of the queue. I have zombie queues, music is playing but I can’t control the speaker because it can’t connect to the speaker.  I have a turntable, I could connect it to Sonos. Not doing it! Nice to be able to listen to music. Yes, I have to get up to turn over album, have to keep album clean to avoid skips but, it responds when I drop the needle or turn the volume dial. 

What a shame that there is a lack of moderation of this site and it is now littered with spam

Watching old reviews praise Sonos for their app and user experience really hits hard now. Such a shame what this “new” Sonos team has done. It’s like their tender egos were affected by the great work done by the people that came before them. Instead of maintaining and improving something that was already great they are trying to stick out to their managers as something “new and improved”. Just like the people responsible for deleting all the old and awesome YouTube content from the channel. Darko Audio on the Five  

I think the back and forth between records/sonos/bluetooth for the wrensilva console is problematic in connecting multiple different Sonos equipments. I’m taking it off my Sonos for use with Bluetooth only. It seems to be the culprit in kicking off Sonos when you have multiple stations. I don’t think the system is capable of dealing with complexity of a unit that is sometimes connected via Sonos, sometimes connected via Bluetooth..  an expensive, not useful upgrade to a unit that would be better served via cheap Bluetooth connection.  Ultimately way more trouble than it’s worth.. they should avoid collaboration if architecture isn’t created with the proper ontology.  Would love if a wrensilva expert could correct the issue. Quite a few hours in and don’t see me recommending the unit to anyone.. picturing bros with beards talking about how cool it would be and not willing to put in the effort to make it work.. enjoy your ipas, know you’ve wasted a bunch of peoples time

Are these being delivered by snails?   Got a free Move Bag with my Costco order and its telling me estimated ship date is 3/28/2025.  Why is it taking 7 months to get a bag?????

I have a few Sonos systems in two houses.  One of the houses has both a local cable modem and Starlink system.  Like most of you, it doesn’t matter what you do with your internet, Wi-Fi, hardware, app, etc., Sonos remains broken.Anyways, on my last support call, the tech said I need to fully dismantle my Starlink system as Sonos is not compatible with Starlink since planes block the satellite signal.  Even though I had explained Sonos continues to have the same problems on either platform (one off, everything reset, I have a decent idea of what I’m doing), I said thank you and ended the call as I didn’t want to explain how Starlink, trigonometry, etc. work.  😂😭😂I’m curious to see what suggestions come next.  Remove all green articles of clothing from the house?  Refrain from dairy products for at least 12 hours before using the app?  Make sure any tinfoil rolls are stored parallel to the drawer or cabinet fronts?  :)