Owners café

What are your recommendation for the best music 

Enjoying my new Sonos 5.1 setup playing music remastered with Spatial (7.1) mix. The Atmos overhead channels are missing but what surround goodness that's decoded is interesting. The sound stage is either a 70's 'Quadrophonic' thing with lots of swirling motion and panning. Or with classical, it drops you inside the orchestra (as a member) with the violin section behind you and low brass in front. Very different from  'I'm sitting in the audience' staging.I like the depth and effect for movies so why not music? Well, it still is kinda weird to me. Almost distracting hearing the stuff they remastered into a mix that never was mixed for 7.1. Like remixing makes what was intended more better by blowing it out in some sorta spatial dimension. I confess some new stuff mastered first as 7.1 and yeah, Pink Floyd tunes sound pretty cool. Will there be a transition for most music out there to be remastered? I dunno, but Dolly and Johnny should be left in two-dimensional space! :) 

Happy Friday everyone! I wanted to share a cool little discovery regarding a recent Sonos Radio launch. 🪵I was relaxing to the new Yule Log sleep station and got curious about where the audio came from. I thought we had purchased the rights to a recording, but it turns out the team went the extra mile and created their own recording setup rather than using stock audio. It’s pretty impressive take a look:Harry from our Sound Experience Team, who created this, is out on PTO at the moment and can’t answer our questions, so I’m curious, are any of you able to spot what equipment he is using here? 👀The Sonos Radio team also regularly refreshes several of the main Sonos Radio stations. If you need a recommendation, check out the station More Metal featuring Poppy’s new track 'Guardian'. It's my personal favorite addition.Curious to hear your thoughts: Would you be interested in a regular spotlight on new stations and track updates? 🎶 Edit: This station is only available via Sonos Radio HD

After purchasing our products to create our Surround System and downloading the app, we are getting emails in a language we cannot read (not sure what it is). None of the support categories are pertinent. How to change it? I want to receive any important information so I don’t know if unsubscribing will be detrimental, but getting the emails in a language I cannot read are useless.Any suggestions?

I’m a new Sonos user with an Arc Ultra hooked up to my 65” Samsung TV as the basis for a home theatre system. I also love listening to music, a mixed library of ripped CDs, downloaded purchased content, and streaming from the usual music services.Considering only the music listening application, I’m feeling like the music listening experience from the stand alone Ultra leaves something to be desired. I could just add a just sub, or just a single Five, or a single Arc 300, or maybe a pair of each, or a single speaker (or pair) And sub, etc., etc.. You get where I’m going. Just looking for discussion from experienced Sonos users about the pros and cons of the various options available to me. Let’s rip folks 🙂.

Hi,Our team is putting together a new listening music experience in partnership with Sonos, and we’re looking to connect with the right person or team who handles content or collaborations.If you know who we should be speaking to, please point us in the right direction.Thank you!

Sonos sends emails to me in language other than English. It may be Swedish, I cannot read it. How do I get Sonos to change the language of the emails it sends to me to be sent in English? Thank you.

I created a new Spotify account.  The Sonos app will let me remove the old spotify service but when i try to log in to the new service it automatically authorizes the old one without letting me log in to the new one. Has anyone found a work around for this?

Price dropped 20% two weeks after I purchased. Will Sonos honor the discount?

I’ve had Sonos since their beginnings with still 5 speakers amps port etc from 1st gen and no one wants them!  They have always worked without ZERO problems.  I’ve since renewed to the “newer” versions, with a slew of new speakers amplifiers port etc.  Boy oh boy what a nightmare I live about once or twice a month...for no apparent reason.  Nothing has changed on my Internet supplier other than the last 4 years I’m now at 1Gig fibre install.So, one day I see 2 of my 12 speakers, Sonos tells me to reboot my “modem”, why I don't know cause it comes back with maybe 3 of my 12 speakers...Sonos keeps telling me it's on my end.  I get frustrated and hangup (politely). a day later all 12 speakers are all there and working magically.  Another day all speakers are not there, so I go to every speaker and reconnect with the app.  If you have enough speakers in a house and need to re-connect all 12 speakers...it's an arduous task.  After all this is done they all work.  Now since yesterday, on my

Hi all!I recently moved and part of the reason was setting up a home theater in this room. I have the sonos arc, sub mini, and a big lg g3. For months I’ve been going back and forth on pulling the trigger on 2 era 300s, but I am worried that my set up isnt ideal with my couch against the wall. I can feasibly push it forward 8-10 inches but not much more. Would it be a waste to go for these? 

Hello all. I am at wits end here.I purchased ACE headphones back in August, I was having issues and after all the fixes were tried I was directed to send them to SONOS for replacement. It has been TWO MONTHS. Sonos has ghosted me now. The only feedback I ever got was form emails. The Purolator tracking says it has been awaiting pickup for over ONE MONTH! Does anyone have a number I can call? Something corporate perhaps. I have to contact them before I can begin legal action.

Having read the posts on dropping out I have spent over 2 hours deleting everything and re installing. I’ve done the app , switched router on/off and guess what?? Still the same, so frustrating as this stuff used to be   great. Seriously considering getting rid , but not with a Sonos product . Just ornaments now 😡

Hey everyone,I’ve been experimenting with sound effects to really test what my Sonos setup can do — things like rainstorms, city ambience, movie soundtracks with deep bass, etc.I’m curious: what are your favorite sound effects or audio clips to show off the clarity, bass, and surround features of your Sonos speakers?Feel free to drop YouTube links, playlists, or even personal recordings. I’d love to build a “Sonos Sound Effects Demo Playlist.”

Hello Community:Do you know if there is a level 4 support?  I have worked with all three levels without getting a stable system.  Level 3 has tweaked router settings for me. I have had to call in the last three weekends because speakers dropped out when using Apple Music and it skips. One technician said I need to unplug every device every ten days, and she insisted that was standard recommendation. Level three has me hard wire my Beam gen 2 and sub mini. Then, levels one and two say no, that is not supported. Level one has me connect another speaker to one of the routers in my mesh system. But, last night m, a Level Two says that is not correct. Last night I was on the phone with Level 2 again for 1.5 hours with no solution, even though he also remotely controlled my computer. He is submitting an investigation.  If there is a Level 4, how do I reach them?   Brian

until about a month ago, when I turned on Sonos to listen to a radio station, all I heard was ‘welcome to tunein’, then the station started playing. Now I get 2 mins of tunein ads, followed by local ads. I just want to listen to the radio. During the day it will restart with these ads 3-4 times. It’s doing my head in and I’m now at the point of ditching Sonos altogether and getting something else. What have others experienced/done?

Hi everyone,I normally don’t post here, but I couldn’t find much info about this on other forums. I recently got a Formuler Z12 Ultra and installed Spotify on it.My question: does Sonos actually support Dolby Atmos when streaming from a device like this? I’m mainly using it with my Sonos Arc, and I’m not sure if Atmos is fully recognized.For context, this is the model I’m using: Formuler Z12 UltraHas anyone tried this setup?

Hey everyone, You may have seen the news that I’ve been asked to step into the role of CEO at Sonos. I’ve been lurking here for a while, and this community has been an incredibly valuable source of insight and feedback.We stumbled badly last year, no sugarcoating that, and I know there’s still work to do. I just wanted to say hello and let you know how committed I am, and how committed the whole team is, to making your Sonos system just work, every time. Thanks for being part of our community. Looking forward to the path forward together.   

Just wondering. I have the arc ultra, mini sub 4 and two SL1’s as rear speakers. Does anyone use different settings when playing Blu-ray music compared to movies ?  For example, rear speakers turned down or treble/bass adjusted on the soundbar. I’m just curious. TIA.