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Delete account request over two weeks back ignored, silence from support.

  • November 22, 2024
  • 4 replies
  • 51 views

Hi, is there anyone from Sonos support here?

I’ve been waiting almost two weeks to have an account deleted. Zero response to my requests for updates (nice).

Tried the live chat (twice), was told to be “patient”.

Rang the support number, huge wait.

Please, is there anyone from Sonos here? This is an account deletion, should take like 2 minutes, not 2 weeks. I should not have to beg like this.

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4 replies

Forum|alt.badge.img+19
  • Senior Virtuoso
  • 5516 replies
  • November 22, 2024
jeffmrich wrote:

Hi, is there anyone from Sonos support here?

 

This is a user community forum, not Sonos Support. 


  • 0 replies
  • November 22, 2024

I understand that. Companies often have their people on these types of forums, which is why I asked.


Mr. T
  • Enthusiast II
  • 1360 replies
  • November 22, 2024

Account deletion can take up to four weeks from the request being made.

https://support.sonos.com/en-gb/article/delete-your-sonos-account


Stanley_4
  • Lead Maestro
  • 11223 replies
  • November 22, 2024

They do have folks here for moderation and when they have time they answer a few posts.

This is not the best place to come for Sonos support or sales help.


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