Owners café

I moved to SonoPhone on IOS. My playlists show and actually work. Interestingly, after loading the playlist on SonoPhone, I can then switch to the new Sonos app and the playlist will be in the cue (and play) but won’t show as a playlist option. And, unfortunately, in the new Sonos app, I can’t find any way to save the playlist.

We understand that your privacy is of utmost importance, and we are dedicated to protecting your personal information with the highest standards of security and transparency.You may have noticed a recent change in our communications: the removal of the phrase "We do not and will not sell your personal data to third parties”. This adjustment was made in response to updated privacy laws in California and several other US states. These regulations require us to be more specific and precise about our data handling practices.What Does This Mean for You?Our commitment to safeguarding your privacy remains as strong as ever. While the wording has changed to meet legal requirements, our practices have not. We do not sell your personal data. Our primary goal is to ensure that your information is protected and used responsibly.Why We Made This ChangeThe evolving landscape of privacy laws means we need to be clear and accurate

Man! I used to absolutely love my Sonos system. I have multiple devices era 300, two arc’s, an amp, bunch of gen 2 play 5s. I loved being able to wake up in the morning to a playlist, a great way to start my day. I didn’t even need to look at the clock, I knew what time it was by the song. I could save and edit my playlists. It was a fracking digital jukebox, what I dreamed of as a kid.  NOW? I have phantom alarms. My playlist alarm starts at regular time, then four minutes later another alarm a Sonos chime goes off. Then on the weekends two alarms go off one at 07:20 and one at 08:20. I can’t control these alarms. It is ridiculous. I am glad that Sonos has added back being able to add to queue and end of queue but the alarm is a fracking nightmare. Can’t believe this was not a top priority.  I used to love my Sonos system, I recommended Sonos to any music lover I met. Heck! I even bought three speakers for my ninety yo mother! NOW? I wouldn’t recommend it

I gave up on the new Sonos app yesterday and purchased the app called Sonophone. It seems to have stability and functionality that Sonos has jettisoned. Okay to use this app? What are the downsides? Can we ask Sonos to reimburse us for the app purchase price?

Dear Sonos…..I love your products, connectivity and ease of use.  Unfortunately your new mobile app is extremely disappointing.  It clearly was rolled out prematurely without customer vetting and enough testing.  Please take the feedback on this forum and roll it back until you vetted it through your customers.  Sincerely, a teetering loyal customer.

I wanted to provide feedback on the new app layout and design.  It would be ideal to have everything on 1 screen in quadrants.  I find you have to drill down too many levels and then all the way back to get to the “Home Screen” and the Search Bar.  Music Services in 1 quadrant with the search bar always present, 2nd quadrant for what is playing now with ALL the controls, 3rd quadrant for all the devices/rooms you have that can be turned on and off or have their volume adjusted.  Lastly, the 4th quadrant for your personal playlists/recently played. Touching 1 quadrant expands it to have all the details you have now in the various sub-menus but it eliminates drilling down. All controls in the app now accessible from 4 quadrants - simple and clean.

Probably like many others, since the pea-brained ‘upgrade’ to Sonos, now nothing works. I have 2 SLs and a Roam, but have lost all of my music and playlists. I have dusted down my CD player and found the 3 or 4 CDS I have left… and that’s it. Does anyone know of a good place to get a few pennies for these products? Also, does anyone know how many people have been fired at this company for what must be the worst upgrade in human history?

What is going on with Sonos? The new app is awful. No queue or alarm facility. How can this huge company think this is a good idea. Wish I hadn’t updated it now unless I’m missing something. Sonos please sort it out. Ruining the Sonos experience. 

I just spent over 8 hours fixing all the problems that emerged immediately following the download of the new Sonos software. Did anybody at Sonos test this code before releasing? How does software as bad as this make it to customers. I work for an API-development organization. If we release an update with problems like the latest Sonos update, we’d be out of business. Please fix and re-release, but test it first and analyze the test results.

I saw a note that said something likealarms by late May queue management by Juneanyone have this list? I’m guessing these are new releases in Jira.   

For over a year I have been escalating repeatedly that my Sonos Controller App on my Mac no longer would automatically update.  Instead I had to uninstall my Sonos app on my Mac and reinstall it and then reconnect my Music Library.  Then and only then it would index my library with the current changes I made adding music and new playlists.Earlier in the week when I installed the new mobile App and tried to play music it couldn’t find my music I had played the day before because it wasn’t connected.  I went to my Mac and opened the Sonos Controller App and to my surprise it apparently updated automatically when it had disconnected after downloading the new Mobile App. I was truly impressed that Sonos actually had responded and fixed the problem of automatic updates on macOS versions beginning with Ventura and still was an issue with Sonoma. While the process was annoying and took extra time to index the entire library rather than just adding the changes, it was simple enough.

Was this update created to annoy/baffle/confuse users? If so, CONGRATULATIONS you nailed it! Missing Alarm function, no crossfade, no “history”. Come on Sonos get this sorted....😤

how many times will we support Sonos abruptly setting new rules that makes the products that we own and paid for unable to be used. there was the change from S1 to S2 they finally reverted by maintaining the old app, and now the new crappy app that simply offer LESS features than the previous one.  This is in their DNA, sorry I don’t want to be on the hook with this kind of company. It might be attracting for a business to be able to stop their customers enjoying their product forcing them to buy new ones, but not for me.

What is up with licensing and Apple music? Clown show...Alan Parsons AWB unavailable? Some serious censorship going on here!

Here’s a possibly dumb question, but I don’t like surprises so I thought I’d ask. We’re moving to a new house in a few months. In the new house, I will set up the same WiFi we have in our current house. I’m just going to unplug the WiFi router in our current house, and plug it in at the new house.I’m wondering if moving my Sonos system will be as simple as unplugging all our speakers in our current house, and plugging them all in at the new house. Since the speakers will find the same WiFi present, I’m thinking everything will just work.But, I’m not exactly sure I understand where my system configuration information is stored. I think I understand the speakers form a distributed system and I assume full system configuration is stored in each speaker. I assume any changes I make to the system are synchronized from speaker to speaker until all have the latest change. But, in order for the configuration to persist during power outages, etc, the speakers would have to have

Was the Sonos 2 app created by a competitor trying to ruin the business? If so they have done a good job.Poor functionality, terrible user experience, its quite unbelievable in this day and age that a piece of software this bad has been launched.If the idea is to make us all buy new sonos products - DREAM ON.

Already said, but have to get it off my chest. New app stinks. But needed to get it off my chest. Trying to add to queue, thought it was me, but turned out to be Sonos. You have a loyal community, and you are about to blow it. 

I went to turn on my system yesterday and noticed that 3 speakers and my Sonos amp were missing from my profile. I have around 10 speakers and one amp.  I tried to add them back but they were not found by the app. So I factory reseat them. The Beam added back but the Ray continued to have issues. Once I had them added back a few minutes past and they disappeared from my app again.   these are all store bought with no previous owners.  anyone see this before. 

Can anyone give me a reason to continue to hope for a solution, which now seems clear there will never be, until now no acceptable response or action from the company.I think it's really useless to continue wasting time, the Emperor stated in the Verge that the app is beautiful, he and all his subjects who have been using the app since December (?) find it simply fast, complete and perfect.(https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview)Who are we to allow ourselves to evaluate it negatively and demand that functions be reinserted if the emperor and his court are not interested in.I think I've already wasted too much of my life on something that won't lead to anything. However expensive (in the monetary sense) it may be, the sooner I get

Terrible decision to change a great app. Wasn’t this tested at all before releasing it?

Wait, you are phasing out the desktop app in favor of a web app??  I live in a remote area, and Sonos has always worked without internet, our internet sucks at times. So without a desktop app, how will Sonos reach my large music file on my computer? This isn't what I wanted when I invested money in speakers. Will be looking at other options and not buying any more Sonos if this is the case.  Why are you guys destroying what Sonos was supposed to be? Sounds like you are losing lots of customers this way....

Since the New ‘improved’ app came out and the latest firmware releases All my speakers are horribly unreliable.I also can no longer stream Apple music . i have removed and reset and reinstalled and factory reset and re-added and reregkstered and still extreme disfuntion. heck for a while my beam and Sub mini were coming on and off at extreme volumes and was incredibly annoying ( hard power cycle has seemed to help that one )  I am to the point i may take them all to Goodwill and let some other poor soul experience these things . Surely, i am not the only one !!! I know sorry i won’t call you Shirley…

I can not Update my speaker. There is a constant loop saying log in to owner account. But nowhere to log out. Come on Sonos. You must solve this. Now