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3 replies

nik9669a
Senior Virtuoso
October 1, 2024

How did you report it? Or, have you called support to discuss it? 

    Airgetlam
    Airgetlam
    October 1, 2024

    And it always depends on the issue reported…

    Bruce
      Stanley_4
      Stanley_4
      Grand Maestro
      October 2, 2024

      Folks don’t always understand the Sonos process, so to be clear submitting a diagnostic is not reporting a problem. It is sending data to a Sonos server but it will rarely be looked at until Sonos Support is directly contacted.

      The Community forum is not a good way to contact Support.

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