What is a reasonable time for a reply from the time a problem is reported?
customer service
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And it always depends on the issue reported…
Bruce
Folks don’t always understand the Sonos process, so to be clear submitting a diagnostic is not reporting a problem. It is sending data to a Sonos server but it will rarely be looked at until Sonos Support is directly contacted.
The Community forum is not a good way to contact Support.
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