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Watching old reviews praise Sonos for their app and user experience really hits hard now. Such a shame what this “new” Sonos team has done. It’s like their tender egos were affected by the great work done by the people that came before them. Instead of maintaining and improving something that was already great they are trying to stick out to their managers as something “new and improved”. Just like the people responsible for deleting all the old and awesome YouTube content from the channel. 
Darko Audio on the Five 

 

Give em a chance, coding takes time and even more when trying to fix multiple issues at once.  They also are at the mercy of the platform, iOS / Android, and the changes those companies make to their software...

 

Jimmy D

Give em a chance, coding takes time and even more when trying to fix multiple issues at once.  They also are at the mercy of the platform, iOS / Android, and the changes those companies make to their software...

 

Jimmy D

They’ve had since May ! And presumably were working on it months before that….

Watching old reviews praise Sonos for their app and user experience really hits hard now. 

 

Sure - but a quick look back at Sonos forum threads from the last 1-5 years shows tens of thousands of posts from unhappy users, including when they last changed the software. The world of Sonos has never been Utopian.

How much was Patrick Spence’s annual bonus last year??

Is he poised to receive another year-end bonus from the board this year??

The product was once great, I told all my friends they should buy it.

 

No more. Sonos is a s*** company run by people that don’t give a f*** about its users. Their products, as of May 6th, suck

Moderator Note: Modified in accordance with the Community Code of Conduct.

Watching old reviews praise Sonos for their app and user experience really hits hard now. 

 

Sure - but a quick look back at Sonos forum threads from the last 1-5 years shows tens of thousands of posts from unhappy users, including when they last changed the software. The world of Sonos has never been Utopian.

the difference in before these recent years and leading into is  new chapter,  tech support team used to work with the users to find solutions. Now they default to blaming the users wifi. I think dropping SonosNet was a huge mistake. The internal cultures changed from learn and adapt to blame and ignore. When s2 launched those that were part of the dedicated beta community worked hard with the engineers to make sure the app was closed to perfect. This time they ignored the testing community entirely and for what? 

Tech support is a joke now…..don’t even bother calling.

The product was once great, I told all my friends they should buy it.

 

No more. Sonos is a s*** company run by people that don’t give a f*** about its users. Their products, as of May 6th, suck

Moderator Note: Modified in accordance with the Community Code of Conduct.

So true!

How much was Patrick Spence’s annual bonus last year??

Is he poised to receive another year-end bonus from the board this year??

The fact he still has a job shows how little the new board cares about quirky and the customers. Can you imagine how much they have cheapened the internal hard quality of the products? The fact they removed SonosNet, one of their flagship patented technologies, was the first huge indicator of the customer cutting happening. The old phrase “they don’t build them like they used to” now applies to Sonos speakers. Era 300 has massive connectivity issues and does sound as good as the old play 3. 

What would you do with that information? 

Nothing vicious….just curious.

Nothing vicious….just curious.

 

One man’s curious is another man’s creepy stalking. 

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