What is a reasonable time for a reply from the time a problem is reported?
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How did you report it? Or, have you called support to discuss it?
And it always depends on the issue reported…
Folks don’t always understand the Sonos process, so to be clear submitting a diagnostic is not reporting a problem. It is sending data to a Sonos server but it will rarely be looked at until Sonos Support is directly contacted.
The Community forum is not a good way to contact Support.
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