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RosieM
Contributor I
Oct 1, 2024 8:42 PM UTC

customer service

What is a reasonable time for a reply from the time a problem is reported?

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3 replies

nik9669a
Senior Virtuoso
Oct 1, 2024 8:46 PM UTC

How did you report it? Or, have you called support to discuss it? 

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    Airgetlam
    Airgetlam
    Oct 1, 2024 10:06 PM UTC

    And it always depends on the issue reported…

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    Bruce
      Stanley_4
      Stanley_4
      Grand Maestro
      Oct 2, 2024 2:47 AM UTC

      Folks don’t always understand the Sonos process, so to be clear submitting a diagnostic is not reporting a problem. It is sending data to a Sonos server but it will rarely be looked at until Sonos Support is directly contacted.

      The Community forum is not a good way to contact Support.

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