After a decade of being a huge fan of a sound system which was as easy as sound perfect, I today sold my last 3 era 300 and will therefore leave this world. I decided on this not because this fatal app release happened but obviously this is company who has forgotten what it is about: customer friendliness and competence. The reaction to this unthinkable release has been a punch into the face of all us customers who were not customers but loyal believers and this can not be rewon
A sad goodbye
After a decade of being a huge fan of a sound system which was as easy as sound perfect, I today sold my last 3 era 300 and will therefore leave this world. I decided on this not because this fatal app release happened but obviously this is company who has forgotten what it is about: customer friendliness and competence. The reaction to this unthinkable release has been a punch into the face of all us customers who were not customers but loyal believers and this can not be rewon
A sad goodbye
You joined after the May 7th app update but never posted for any help getting your system up and running. Presumably you contacted Sonos support?
Whatever the history, you may find your departure from the Sonos ecosystem won’t bother them too much as they still have the money you gave them.
I can understand your being dissatisfied over the the launch of the new app (who isn’t?), but my impression is that Sonos has been working hard to address the issues. Sonos’ interests and those of their customers seem well-aligned here. So I find the suggestion that customers have been “punched in the face” by Sonos rather baffling and totally unjustified. We’ll just have to agree to differ on that one.
There are now countless threads on this forum blaming the new app for problems that are almost certainly caused by something else (either Sonos or network related), and so I hope for your sake that you did try to resolve your issues with Sonos Support. But that’s your business, as is your opinion.
Good luck in finding a suitable replacement for your Sonos system.
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