The Sonos app on my iPhone worked until today. It now sees my wifi but doesn’t see my system. My Sonos devices are showing up on my router as connected and Airplay still works. Deleting and reinstalling the app did nothing. Anyone have any ideas?
Answered
Airplay works but sonos app can’t see system
Best answer by Jamie A
Hi
I’m sorry to hear that you’re having issues seeing your Sonos system.
Since your devices are showing on your network and you can AirPlay, what happens if you try with a different device or using the Sonos Web App, can you see your system then? If the speakers are online but you can’t connect, then it could mean that they’re on a different subnet or SSID, though that should also effect AirPlay. Do you have any extenders or additional networking equipment? If you do, make sure they meet our system requirements or try powering them off temporarily to test.
I’d also recommend rebooting your iPhone by powering it off for one to two minutes to see if that helps. If this doesn’t help, and the above doesn’t either, then I’d recommend contacting our support team for further troubleshooting.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+17Hi
I’m sorry to hear that you’re having issues seeing your Sonos system.
Since your devices are showing on your network and you can AirPlay, what happens if you try with a different device or using the Sonos Web App, can you see your system then? If the speakers are online but you can’t connect, then it could mean that they’re on a different subnet or SSID, though that should also effect AirPlay. Do you have any extenders or additional networking equipment? If you do, make sure they meet our system requirements or try powering them off temporarily to test.
I’d also recommend rebooting your iPhone by powering it off for one to two minutes to see if that helps. If this doesn’t help, and the above doesn’t either, then I’d recommend contacting our support team for further troubleshooting.
Thanks!
I deleted the app again and rebooted iPhone and reinstalled the app. After this, the Sonos app could see the system.
Thanks again for the reply.
D
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.