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sonos app will not connect to wifi or doesnt recognize it. keeps telling me all the time to update my products. there is only one SSIS in my house

  • December 28, 2024
  • 2 replies
  • 111 views

Sonos app keeps not recognizing my wifi network and wants me to update all my products.  There is only one SSIS in my house

Best answer by Airgetlam

What Sonos products? Have you tried wiring a Sonos device directly to your router with an Ethernet cable, waiting a minute, then opening your controller? Have you called Sonos Support directly to discuss it?

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2 replies

Airgetlam
  • Answer
  • December 28, 2024

What Sonos products? Have you tried wiring a Sonos device directly to your router with an Ethernet cable, waiting a minute, then opening your controller? Have you called Sonos Support directly to discuss it?


Stanley_4
  • Lead Maestro
  • December 29, 2024

Sounds like you might be on the S1 app?

I don’t know about the update solution, seen it discussed but not paid a lot of attention as I’m not on S1. A forum serch might help you out.

The WiFi may be an interference issue, I’d start here:

https://support.sonos.com/en-us/article/improve-your-sonos-products-wifi-connection