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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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LMcContributor III
posted in Controllers and Music services
Simple ? - How to turn off

Had my new Sonos for 2 days . . . exceeds expectations! But how do I turn off? It seems just pausing music or muting is not the same. Am I being too old fashion/analog?

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CsNiNeContributor I
asked in Controllers and Music services
Audio from my Laptop to my Sonos system

why can't i link my Laptop to my Sonos system to play the audio directly from my laptop to my Sonos speakers when they are on the same network ???

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Mathew PriceContributor I
asked in Controllers and Music services
Playing music directly from Amazon Music

Please can someone help me with playing music directly from amazon music? If I play a track from the app it just plays on my phone. I have Sonos One. Thanks

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chantelmcpContributor I
asked in Controllers and Music services
Apple podcasts?

Will we be able to play Apple podcasts on Sonos?

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Adabs77Contributor I
asked in Controllers and Music services
new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

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PoullContributor I
asked in Controllers and Music services
Spotify skips to next song or stops playing, other sources work just fine meanwhile

The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.

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MarcovangennipContributor I
asked in Controllers and Music services
music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library  Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look. 

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BretonMaitreAvid Contributor I
asked in Controllers and Music services
How to use Sonos in homekit

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I added several speakers to Apple Homekit.  They show up in Homekit, but when I click on them, they show up with a greyed-out box and everything else grayed-out and a message saying “Not Playing.” This is the same on the iphone and two ipads. However, all Sonos speakers are playing music while the Apple devices give me the grayed- out box and “Not Playing” message.  I reset the router, wifi and powered down the Sonos system several times, with no effect.  I am not using a hub of any kind.  I am connecting locally via wifi.  Is there something I am missing here?

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DPE1983Trending Lyricist I
asked in Controllers and Music services
Sonos speakers not showing in Spotify app

Hi,This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.No network changes has been performed.Pls help! Edit.I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app. So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11. Anyone with similar experience? Moderator edit: combined posts

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Tracy-hillContributor I
asked in Controllers and Music services
problems with new Sonos app

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.trying to adjust volumes is almost impossible and VERY VERY frustrating.fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.when will these problems be fixed..?

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Justin in San DiegoContributor I
asked in Controllers and Music services
Sonos connects but the App will not play any music

My Sonos app is connecting to the internet and connecting to my home Sonos system, but nothing will play. This is the first time I have ever experienced this problem in 3 years of using Sonos. When I pick an artist or a song on Pandora, Apple Music, or Spotify, the app is displaying one of two options. Option 1 - Add Station to My Sonos - More OR - Remove from My Sonos - More If I select Add Station to My Sonos, and then go to the My Sonos section, the only option available to me is: - Remove from My Sonos What in the world is going on with this App. This happened out of the blue after the system working normally for 3 years. I am connected to my home wifi network, which is connected to sonos, but I cannot for the life of me figure out how to play a song. I have tired connecting through the Sonos App, and connecting through the Spotify App, which normally will let you play a song on Sonos within Spotify.

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TheB1NGContributor I
posted in Controllers and Music services
Song Not Encoded Correctly

Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!

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Rickey RocketContributor II
posted in Controllers and Music services
For those of you who hate having to use the sonos app, here's a useful alternative

Of you're like me and despise the Sonos app and the inability to use apps like you tube (well technically any app since the Sonos app only works 1 out 20 times). I've found this app called Air Music, that allows you to cast audio to your Sonos speakers using any music service or app/player/webpage that produces audio for Android, it's basically the closest thing to Apple Airplay that if found. I can just launch you tube or spotify or my local file player and cast the audio without having the headaches of being forced to you use Sonos beyond terrible interface, highly recommend it, it's been total ges changer for me and actually makes Sonos products useable.  https://play.google.com/store/apps/details?id=app.airmusic.trial

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Xander P
Xander PRetired Sonos Staff
published in Controllers and Music services
Problems Updating your Sonos system?

We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help.  ​​​Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Retry the update Try starting the update again from the Sonos app.If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Reboot your router Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. Rebo

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WhiskersContributor I
asked in Controllers and Music services
Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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PixieBelleContributor I
asked in Controllers and Music services
Problems with using Apple Music on Sonos

I use Apple Music through my Sonos and used it successfully in the past. What has started happening recently is that I select apple music, then get asked to re-authorise the account, which I do and get a message stating setup is complete, when I click on done, the Sonos message states it is unable to browse music, so I click back to the main menu to select Apple music again and repeat the same process with the same result. My phone that I have the app installed on is a Samsung S20 with the Version 14.12 of the Sonos app installed. I have deleted apple music several times from Sonos and re-installed as suggested by Sonos online support team and I use apple music fine on my phone with my Samsung buds but I can’t seem to get Sonos to recognise the apple music account any longer. Has anyone else had this issue recently and does anyone have a solution?

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dan4885Contributor I
asked in Controllers and Music services
Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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jonnywinnerAvid Contributor I
asked in Controllers and Music services
Tidal settings for Sonos: Use HiFi or Master Quality?

Hi. New to Tidal (but not Sonos) and have a simple question > In the Tidal settings is it best to select HiFi (lossless audio) or Master (the best audio experience)? I know that Sonos does NOT stream the Master Quality Audio (MQA) offered by Tidal … but will Master Quality work on Sonos (via Connects & Amps) so I can use it via other devices (i.e. get MQA on BlueSound Vault) or do I need to set it on HiFi (to get lossless Flac 16 bit/ 44.1kHz) on Sonos? The other way to ask this would be: Would Sonos automatically down sample the MQA hi-res files to CD-quality lossless? Thanks! Could not find answer anywhere in forum or via the Tidal FAQs.

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Tom_69Enthusiast II
posted in Controllers and Music services
New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

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jakberridgeContributor I
asked in Controllers and Music services
Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!   diagnostic number 1384717218. Thank you

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salami slicesContributor I
posted in Controllers and Music services
How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

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Majo133
Majo133Renowned Enthusiast I
posted in Controllers and Music services
TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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Chasz99Contributor I
asked in Controllers and Music services
Tidal now displays “MASTER” - does SONOS now support MQA?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

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Stuart_49
Stuart_49
asked in Controllers and Music services
connecting music library on Synology NAS to Sonos

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

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