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Contributor I
May 16, 2026
Answered

charging problems please help

hi i have a sonos move 2 6 months old but its never been able to charge via the base usb c is fine but not the base ive just bought a new power supply for it 45w 5v incase that was faulty i have an orange light come on for ten seconds then it goes off as it should but still no charge any help or advise please 

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Stanley_4
Stanley_4Answer
Grand Maestro
May 16, 2026

Call Sonos support, you are still under warranty and may have a defective base or bad contact on the speaker.

2 replies

MoPac
Headliner III
May 16, 2026

When you look at the Move in the app what % charge does it show?

 

Stanley_4
Stanley_4Answer
Grand Maestro
May 16, 2026

Call Sonos support, you are still under warranty and may have a defective base or bad contact on the speaker.