SONOS Roam 2 hot enough to melt the charging cord

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I just found one of my Roam 2 speakers was so hot it melted the charging cord where it plugs into the speaker. I searched and found this issue reported in August of 2025. Has anyone had this experience recently?

Charging
Power cable
heat damage
Sonos Roam 2

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Stanley_4Answer

Grand Maestro

Take a photo and call Sonos support to get them involved.

Stanley_4Answer

Grand Maestro

Take a photo and call Sonos support to get them involved.

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