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Get help with your Sonos Roam, and Sonos Move

  • 1,681 Topics
  • 8,212 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1681 Topics
A
artnefskyContributor I
asked in Portable speakers
Sonos Roam State of Charge

I used to be able to see the charge percentage of each of my Roam speakers on the Sonos App. 

362
A
9 days ago
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Jaska74Contributor I
asked in Portable speakers
system is not available

Sonos app is losing the system, and when I am able to connect it, during for example couple of hours system is lost several times. Music is playing but I cant get contact to it. Move. At first a year-two years ago it worked perfectly.

261
Corry P
9 days ago
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fiskerendkContributor I
asked in Portable speakers
Problems with Roams after upgrading system 16.4.4 (81.1-58120)

Hi,After upgrading the SONOS system to 16.4.4 (81.1-58120) I experiance massive problems related to my Sonos Roams Gen1.I have in total 3 Roams, 2 of them Gen1 and the last Gen2.However when one or both of the my Roam Gen1 are turned on the SONOS system gets very unstable or resposive.Problems experiance is that im not able to join/unjoin or control any groups in the entire SONOS system.Volume or play/pause is simply just giving me errors or just returning to the position it already was.Also the Roam Gen1 have worked flawless on 80.1, but now in the About Sonos System the Roam Gen1 does exist in the list but Version: <Number> (build 81.1-58210) and not showing the version 16.4.4 as it did until yesterday. So something is wrong, I have ofcause restartet the entire system, wireless and so on.But the problem seems to be related solely to these Roams after upgrade, and maybe when they are the Controller connected ones. I dont know. For now I did need to shutdown the Roam Gen1 just to

611
Airgetlam
10 days ago
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John RTContributor I
asked in Portable speakers
Sonos move not connected & no lights

Sonos move 1 not working. All lights are off, it’s playing with a bass sound, tried factory reset and now not working at all. Help please  it’s been a brilliant speaker up until now 

253
Jamie A
10 days ago
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backgroundbirdContributor I
asked in Portable speakers
Bluetooth audio group skipping

I’ve been talking to different customer service reps at Sonos for the last three hours to try to figure out two things: Why, after working fine in May and June, TV audio skips (like record scratches) when I group my Ray to my Roam SL and/or my Era 100; and why, when playing audio via Bluetooth through either the Era 100 or the Roam SL, the audio starts to skip once any other speaker (or both other speakers) are connected to it. I was told that using other speakers (not subs or surround speakers) to simply play TV audio in other rooms is “unsupported,” period (even though on this forum, there are multiple examples of people getting that to work within the last year!); and I was told that sharing Bluetooth audio in this way was also “unsupported,” but that this was one of the app update issues, and that it should be reinstated in the app soon (when? lol who knows). For the TV audio, delaying the audio by a lot cleared the problem up entirely, I have no idea why the rep didn’t just sugges

181
Corry P
10 days ago
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eve78chContributor I
asked in Portable speakers
check if i have an original sonos move

Hi, I want to check with the serial no. if the sonos move I bought secon hand is a real sonos product. Serial no, is S/N A100 22077WC **************Can you pls help me?Moderator edit: recorded and removed serial number 

212
E
10 days ago
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Caymanian12Contributor I
asked in Portable speakers
Bluetooth

How do I see my battery amount when I'm connected via Bluetooth with no network connection. 

472
M
11 days ago
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Eushavio52Contributor I
asked in Portable speakers
linking Sonos Roam 2 to Brennan B2 via Bluetooth

I am struggling to get my new sinks speakers to link with my Brennan 2 via Bluetooth 

172
buzz
12 days ago
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humuhumuContributor I
asked in Portable speakers
Sonos Roam - Can't connect

I have been using ROAM. I haven't used it for a while, but when I tried to connect to bluetooth I couldn't.I have reset the roam to factory settings and initialized the apps, but I can't connect to Wi-Fi before I set it up. How can I get it to work?

511
Gabriel Z
13 days ago
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Kham5561Contributor I
asked in Portable speakers
Sonos roam

No lights No sound no network 

303
K
14 days ago
ClarkE
ClarkEAvid Contributor I
asked in Portable speakers
Return a defective Roam to Sonos

I gave up on a Roam that had intermittent battery issues and would stop playing after two hours. Can I return it to Sonos for repair & resale? I purchased a Roam 2 and I want to dispose of the Roam.

342
ClarkE
16 days ago
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Bryn89Contributor I
asked in Portable speakers
Sonos Move 2 Wifi Play issues

Hey,currently have a Move 2. Always have issues when it’s connected to the wifi. music sounds like a badly scratched cd and keeps skipping. I have a complete home theatre set up with Arc sound Bar 2x era300 and sub. All brought this year and I don’t have this issue. Have good connection to wifi. Bluetooth to Move2 works fine it’s only when it connected to wifi. Turning off and on my phone sometimes work. But I shouldn’t have to every time I want to listen to music. Any suggestions? Could this be a faulty Move2?  Thanks. 

1563
S
16 days ago
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epelleContributor I
posted in Portable speakers
LTE router and Sonos Move 2/Roam 2

Hello everyone,I'll try to be clear (although English is not my native language).My internet connection is via an LTE router (unfortunately I have no choice), which is not supported by Sonos.The idea would be to connect a Sonos Era 100 with an ethernet cable to the LTE router, so this Sonos Era 100 will create a dedicated wireless network specifically for my Sonos system.But I only want to connect "portable" Sonos to this systemQuestion:Will this dedicated wireless network allow "portable" Sonos (Move 2 or Roam 2) to work properly?Or on the contrary, are "portable" Sonos definitely excluded from a wired configuration anyway?I haven't been able to find a clear answer, and I thank you for your help.

12918
E
16 days ago
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FraenkskenContributor I
posted in Portable speakers
Battery Level

Hello dear community.I can no longer find the battery level in the app. Can someone tell me where it is now? Thank you very much.

441
controlav
18 days ago
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Moonshadow0923Contributor I
asked in Portable speakers
Roam Speaker

My Roam stopped working.  I can’t even reset it by holding the power button.  I’m not quite ready to give up trying to get it to work, but I’ve tried everything!  Any suggestions?  It’s plugged in with a solid orange light.

454
M
19 days ago
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fey2097Contributor I
asked in Portable speakers
Sonos Roam ne fonctionne plus (led Orange puis plus rien)

Bonjour,Au vue des nombreux post sur le sujet je ne suis pas le seul à rencontrer ce problème, mais je n’ai par contre vue aucun commencement de réponse (support Sonos ALLO ??)Depuis plusieurs semaine ma Sonos ROAM ne fonctionne plus du tout.Lorsque je l’a branche (en mode filaire ou borne d’induction sonos) le voyant orange reste allumé pendant quelque seconde (à priori normal) puis s’éteint….mais rien ne fonctionne pour autant quelque soit le temps de chargement… s’est-elle tout bonnement transformer en brique ???Merci au support / SAV de nous indiquer si cela est “normal” (raison de MAJ foireuse ou autre...) ou si il s’agit d’une réelle anomalie de leur produit, et dans ce cas merci de communiquer d’avantage. Moderator edit:Google Translate-Hello,Given the many posts on the subject I am not the only one to encounter this problem, but I have not seen any start of an answer (Sonos ALLO support??)For several weeks my Sonos ROAM has not worked at all.When I plug it in (in wired mode or

641
B
19 days ago
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JamesfaganContributor I
asked in Portable speakers
1 sonos roam 2 of a pair stopped working

i have two Sonos roam 2 as a stereo pair, bought may 2022, one has stopped working.  Have tried 15 second start, have tried full recharge on various cable. Nothing is there any other way to do a hard factory reset. Is it still under warranty? 

291
Gabriel Z
20 days ago
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DAMcEvoyContributor I
asked in Portable speakers
Sonos Move

I have 2 Move portable speakers. The app used to recognize both, but now does not recognize one of them. It is on a working charging station and connected with a working adapter into a working outlet. However, it does not charge or turn on when on the plugged in charging station. The only activity displayed is an orange light for about 10 seconds near the bottom front of the speaker. No other lights appear. I reset the wifi and that did not help. 

281
Jamie A
20 days ago
zenwalrus
zenwalrusContributor I
asked in Portable speakers
Sonos Moves and bluetooth

 I have a pair of Sonos Moves that I planned on connecting to my laser projector, and promptly found out that the Sonos Move is incapable of connecting to a device via Bluetooth once they are stereo paired. So, you have to unpaired them and connect to only one. Even then, I had no control over volume even on the buttons on top of the Sonos. Furthermore, once you are done you have to go through the whole stereo pairing process so it really is a pain in the ass. Love Sonos, but the Bluetooth situation is horrible. Do we have to find a workaround or are we stuck this way?

543
N
20 days ago
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Middle childContributor I
asked in Portable speakers
My Sonos Roam SL has stopped working. reset and reboot don't work?

My Sonos Roam SL has stopped working. reset and reboot don't work? The status led does not come on at all. The only led that comes on is the charge led , which stays on permanent solid orange.

1172
M
21 days ago
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NYCGuy2025Contributor I
posted in Portable speakers
Sonos Roam Speakers Dying

I have now had 3 Sonos Roam speakers, all carefully cared for, simply die and not take a charge.  I love the sound qualifty, but hate the product.  The single button and constant need to repair to blue tooth, etc., is very annoying.  They are pricey speakers for what they do and lasting only a couple of years with intermitent use is not acceptable.  I have never had this problem with a Bose portable - going back to Bose….I tried calling Sonos Customer support several times. Waited over 45 minutes each time without anyone picking up.I want to love Sonos, but you are making it very difficult.  Has anyone else had similar problems with the Roam or Sonos Customer servcie?  

211
Sotiris C.
21 days ago
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LollipopContributor I
asked in Portable speakers
finding the update network section

Hi, please help. I’m going round in circles and have been putting off reconnecting my Sonos device for 18 months! It’s now time to tackle this but the app keeps taking me round in circles.  I’ve got to the bit where the chatbot has told me to update the network in that named section but can’t find it.  help! 

323
Sotiris C.
21 days ago
A
Aldo49Contributor I
posted in Portable speakers
Accoppiamento Sonos con cellulare o altri dispositivi

Non riesco ad accoppiare il mio Sonos.. la luce bianca in alto, nonostante tenga pigiato il pulsante di accensione, rimane bianca anche dopo il secondo segnale acustico (e non diventa blu)..  Moderator edit:Google Translate-I can't pair my Sonos.. the white light at the top, even though I hold down the power button, remains white even after the second beep (and does not turn blue)..

122
A
22 days ago
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bryantsfContributor II
asked in Portable speakers
Cleaning Roam 1 Speaker Grill

I’ve got some “gunk” on my speaker grill/cover (no idea what it is, or where it came from). Some of the “gunk” is in the speaker grill openings. Anyone with experience cleaning a Roam 1 grill/cover?

191
Jamie A
22 days ago
B
bwprattContributor I
asked in Portable speakers
Adding Move to system - prompting for a passcode

My Move has disconnected from my network.  I did a factory reset and while adding the Move product have been prompted for an 8 digit passcode which I don’t have.  How do I bypass this step to complete the installation process?

141
106rallye
26 days ago
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