microphones don't turn on on sonos move in stereo for using trueplay

I don't have one to check, so from the support pages:

Check to see if you have auto-trueplay enabled. Shouldn't disable the mike button though.

https://support.sonos.com/en-us/article/automatic-trueplay-tm

Often a network refresh  / reboot will clear things up.

Completely power down all Sonos. 

Reboot router and controller. 

Wait for the router to stabilize and power up your Sonos.

Not sure I understand what ‘finacally’ means. 

Just to be certain, you’ve turned on the touch controls for the speakers in the controller? It sipouldnt be a connected issue, but best laid plans and all that. These two Sonos Moves are connected to WiFi, correct? You have a (any) voice assistant installed? 

Are you trying to use the iOS version of TruePlay, or the ‘Quick’ version of TruePlay?

Have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Sorry, lots of questions, not so much help.

Probably the same autocorrect that mangled whatever you meant to type to "sipouldnt"? :-)

Might have meant finally?

As Airgetlam mentioned… Look in Settings → Your System, select your stereo pair of Moves, scroll down to Hardware and make sure Status Lights and Touch Controls are both turned on/enabled.

I don’t think (the operative word there ) that it should affect the mic button. I believe that the mic is on a separate electric system so it can’t be influenced by that setting…but I’ve been wrong before….and it is indeed worth a shot.