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microphones don't turn on on sonos move in stereo for using trueplay

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My two move sonos are setted up as pair of stereo by themselves in a room . Im trying to turn on truplay on the app , and it ask me to turn on the microphones to be able to use trueplay , the issue is when I touch the microphone on each speaker finically nothing happens , they stay off, microphones don't light up , then im not able to use truplay. ( just as reference, before I was able to turn them on ) this issue is recent .

Stanley_4Answer

Grand Maestro

I don't have one to check, so from the support pages:

Check to see if you have auto-trueplay enabled. Shouldn't disable the mike button though.

https://support.sonos.com/en-us/article/automatic-trueplay-tm

Often a network refresh / reboot will clear things up.

Completely power down all Sonos.

Reboot router and controller.

Wait for the router to stabilize and power up your Sonos.

Stanley_4Answer

Grand Maestro

I don't have one to check, so from the support pages:

Check to see if you have auto-trueplay enabled. Shouldn't disable the mike button though.

https://support.sonos.com/en-us/article/automatic-trueplay-tm

Often a network refresh / reboot will clear things up.

Completely power down all Sonos.

Reboot router and controller.

Wait for the router to stabilize and power up your Sonos.

Airgetlam

Not sure I understand what ‘finacally’ means.

Just to be certain, you’ve turned on the touch controls for the speakers in the controller? It sipouldnt be a connected issue, but best laid plans and all that. These two Sonos Moves are connected to WiFi, correct? You have a (any) voice assistant installed?

Are you trying to use the iOS version of TruePlay, or the ‘Quick’ version of TruePlay?

Have you called Sonos Support to discuss it?

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Sorry, lots of questions, not so much help.

Bruce

Stanley_4

Grand Maestro

Probably the same autocorrect that mangled whatever you meant to type to "sipouldnt"? :-)

Might have meant finally?

kdowling

As Airgetlam mentioned… Look in Settings → Your System, select your stereo pair of Moves, scroll down to Hardware and make sure Status Lights and Touch Controls are both turned on/enabled.

Airgetlam

I don’t think (the operative word there ) that it should affect the mic button. I believe that the mic is on a separate electric system so it can’t be influenced by that setting…but I’ve been wrong before….and it is indeed worth a shot.

Bruce

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