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Question

Gen 1 Roam unresponsive

  • May 26, 2026
  • 3 replies
  • 13 views

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My gen1 Roam has become unresponsive. None of the buttons on top respond and the on/off button is also unresponsive and no lights come on. It is kept on the Sonos base charger when not in use (the charger plug supplies 5v, but I can’t tell if the base pad is working). If I plug a charging cable in the rear socket I get a red light at the bottom but none of the buttons respond. If it wasn’t nailed to the perch would it have fallen off?

3 replies

  • Lyricist III
  • May 26, 2026

If you search “Sonos Roam died” or failure or similar you will find a lot of owners have had Roams stop working. 
 

I would contact Sonos support as they have been replacing them out of warranty (not guaranteed but you should ask), almost like they know there’s a defect or something. 


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  • Prodigy II
  • May 26, 2026

@BlueAstra 

When you hold down the on/off button for 5 secs, does it make no sound/response?


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  • Author
  • Contributor II
  • May 26, 2026

No response after 5s