Get help with your Sonos Roam, and Sonos Move
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I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing.
This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. So basically the orange LED is flashing slowly, i tried to read thru the manual and it said the product is in too hot environment (?), my room temperature is approx. 23°C. Also the speaker is now unresponsive and wont turn on or off, nor is showing in my Sonos app anymore. Any tips for solving this? Edit: I tried to plug it into a charger but that did not help either, its completely bricked. Kinda disappointed, i was only able to use it for total of 45 minutes yesterday…Money well spent💸💸
My roam doesn’t make any sound at all. No sound when playing a song and no system sounds. Same issue in both connect and bluetooth. Any idea?
Hi All,I have just purchased a sonos roam, when turned off after a while an orange light sort of glows at bottom of speaker, what is this and why does it do it even if turned off ?Cheers for help Nick
After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.
Can someone help my Roam won’t turn on. Orange light when plugged into charger but nothing happening. Only used it a couple of times too.
Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?
Was on the deck last and after 2 or 3 hours the battery level indicator started to flash red. I read that this indicates a ‘fault condition’. Does anyone know what that means, and what would trigger that? Is it a fatal condition? thx.
I’m having an issue where my new Sonos Move will connect to the network and will not show in the app. The bit that says offline disappears but so does the speaker. Restarting only fixes this issue some of the time. Any ideas?
I bought the new Sonos Move speaker right when it came out a few weeks ago and when I got it I set it up with my existing Sonos system but haven’t tried using it since until today. My Sonos app shows that the Move speaker is “offline” so I started troubleshooting the problem with some of the feedback I’ve seen on this forum and Sonos’ website but haven’t had any luck figuring out what is wrong with the speaker. When I took it off the charger I noticed that the light on the top is solid white and it’s like the speaker is completely frozen because it won’t do anything when you press or hold down any buttons. I have tried to factory reset the speaker using the directions found on this forum but the speaker doesn’t do anything at all (but that white light has stayed solid on the top of the speaker) Has anyone had similar issues with the Sonos Move speaker or have any feedback of what I can try next to get it working? I’ve never had an issue like this with any of my other Sonos speakers
Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible?
I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?
We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec
Need help removing a Roam from my Sonos S2 app. I have already followed the instructions detailed in the thread below with no success. The speaker persists.Please advise.
Just got my hands on the new Roam today and can’t get it to charge. its plugged in with cable provided, solid orange light on the front of it and can see it’s charging on the app but it’s stuck at 20% all day now. Won’t charge up. any ideas what to do here, very frustrated with this problem. thanks in advance for any advice. Edit, light is slowly flashing orange it was only solid orange when speak on but problem remains the same.
I setup my new roam and everything seems to work but no music plays. I see volume change on phone when I use controls on roam. Phone and roam are talking to each other. I have tried Spotify and Apple services. No sound volume on speaker and phone is up. No volume limit.
I recently bought a Sonos Move and am new to Sonos products. When placing the Move onto the charging base an amber light flashes for about 10 seconds and then nothing. I have left it to charge overnight and the next day, nothing! It wont turn on and isnt retaining a charge. Any help would be appreciated! Thanks
Despite being plugged in and sat on the charging base my roam speaker won’t charge. It’s now flat and unusable. I’ve also recently changed broadband providers so I can’t see it on my system either as I can’t add it to the wifi!where do I start please?!
Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to itOh and the App is useless BTW bit will keep product if can Bluetooth it !
I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work. When I am charging it, the orange light is indicated on the front of the speaker
Just set up the Roam. Sounds great but a few minutes after I turn it off it comes back on. Has done this several times. Any ideas?
