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  • 110 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to som...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep a...
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42 Topics
C
CronchyContributor I
asked in Ask a question
Sonos Products and Wifi 7 routers (Asus BT10)

Just reporting a bug really and doing it here as support chat has been impossible to get hold of.Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gearArc, Sub3, symfonisks bookshelves - none of it would connect.Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up.  Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos,  they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enable

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C
22 hours ago
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EdKContributor I
asked in Ask a question
sirius que in sonos app?

For years i’ve been able to create a que of SiriusXM on demand shows in the Sonos app.  Suddenly that has been taken away???i can play one show but I can no longer “add to end of Que.”. That option no longer shows up.is this intentional?

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E
23 hours ago
S
sibles51Contributor II
asked in Ask a question
sonos era 100/300 playback atmos

HiQuestion for you all.  I now have in my arsenal two pairs of era 300 downstairs in my house and an older play 1 in the kitchen.  If I play an atmos track/album on the two pair fine, not a problem, if I then add in the kitchen speaker it knocks down the playback on all the speakers to ultra HD.  If I take off the kitchen speaker the playback goes back up to atmos.  This is the question: If I upgrade the kitchen speaker to an ERA 100 will it still downgrade the playback on all the other atmos capable speakers or not? Thanks in advance for any help

499
Stanley_4
1 day ago
J
Johanna_frContributor I
asked in Ask a question
no sound when grouping Beam gen2 +2 Era100

Hi all! When we are grouping Beam gen 2 + 2 Era 100 we have no sound on one Era… Each product is working individually and also when they are bonded as surrounds for Beam. The only issue is when grouping the 3 products. We are grouping rooms for regular playback, not for the TV sound.Could this problem be related to some router settings eventually?

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MoPac
1 day ago
R
RockinPDXContributor I
asked in Ask a question
How to use Sonos Five and Sub-mini via bluetooth

Just got these two components set up via the app and later realized I could not play movies, etc… via bluetooth connection from a laptop. Why? I tried the 3.5mm cable to the Five but the sound was terrible and the lag was nearly three seconds delayed. I found a potential solution online in which I could use a Roam speaker as a bluetooth waypoint and link it to the Five and sub. Have others set this up and been happy with it?The sound and style of the speakers is great but if I cannot use for bluetooth I’ll jave to return everything. 

303
jgatie
1 day ago
A
Andere007Contributor I
asked in Ask a question
Sonos Amp and Vinyl Platine

Hello all,I am considering adding a vinyl Platine to use it with the Sonos speakers that I have: 2 One SLs, 1 Beam and 1 Sub Mini. Could somebody tell me what additional equipment (Sonos Amp?)  I’d need to do so and what Platine works fine with the Sonos system ?Thanks,Andres

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A
1 day ago
A
Arturas1234Contributor I
asked in Ask a question
FEATURE REQUEST: Add option to enable "Center speakers" for the ERA's 300, if they are added as surrounds

It should be possibility to turn on all speakers on era 300 when it’s Playing a music , it’s a shame that Sonos could not manage to fix this issue in more than one year. Please fix that !! I am so Disappointed that I am wondering to return era 300 back and put my old Sonos one SL back where they were. I just don’t feel any difference when playing the music.

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1 day ago
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piofunContributor I
asked in Ask a question
Sonos - all I want for christimas is.....

Just upgrade from: Arc with play-1toArc Ultra + Sub 4 and Era 300. Sounds awesome !However two things really buggering me already now:Having a setup with a non eArc projector and eArc enabled TV - both connected to separate ATV 4K’s for the projector I rely on Airplay - I would love to see Airplay support Dolby Atmos - seems that Apple has enabled that recently for 3rd parties so looking forward to getting that supported from Sonos as well ! Why on earth not exposing the sub as a regular Sonos speaker to allow it to group with any other Sonos speakers. Right now it gets dedicated to the Arc Ultra and that group needs to be grouped with the other speaker group I want use in order to work ? This actually came as a surprise to me - would have gone for a non-Sonos sub and a Sonos port IF I have only known about this. I read people stating that the sub creates a dedicated 5Ghz channel - which is complete nonsense - sending low frequency information could probably be done using morse code ov

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106rallye
1 day ago
A
AkitagrlContributor I
asked in Ask a question
No luck adding a mini-sub to Arc

Hello…. Just moved into a house that has an Arc, as well as an amp. Did factory resets/transferred ownership to me no issues. Now I’d like to add my mini-sub. Went through the same process, minus the transfer, says it’s connected to the system, but will NOT get assigned to the room group w the Arc ¿compatibility issue? It’s seems to drop from the system now as well. No router/connection interference that I can tell. Thanks for all input!

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1 day ago
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Mrytk421Contributor I
posted in Ask a question
Youtube Music Playlist issues

My YouTube Music playlist has 2,337 songs. The Sonos app on android, when selecting my playlist, now takes a hand full of songs and repeats them totalling to 34,100 songs. Shuffle doesn't work. Before this it used to show 500 songs. This is just flat out awful and frustrating. It's amazing how we went from a good product to garbage and it has been for a long time. Customer satisfaction doesn't seem to be a concern. When will this be fixed?

262
MoPac
1 day ago
V
VandajoContributor I
asked in Ask a question
Speaker combinaison

Hi,I have one Sonos five and want to buy two Era 100. Do you think it's good idea or Sonos five will to much powerful for the 2 Era 100.Is is a good fit or it's better to buy another Sonos five.Thanks 

181
Stanley_4
1 day ago
M
Molle1981Contributor I
asked in Ask a question
sonos s2 app

When will a functional S2 app be launched, I just updated my system, an there is nothing but problems. it very frustrating when the whole house is setup with Sonos 

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M
1 day ago
J
Jayj45Contributor I
asked in Ask a question
Beam Gen 1

Does an eArc output on my TV work with a Beam Gen 1?

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1 day ago
Ditte
Ditte
published in Ask a question
Tips for common Sonos problemsself-help

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming s

2113720
Ditte
6 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question
How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community

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Kenneth R
9 years ago
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