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  • 41 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to som...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep a...
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19 Topics
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kayceestrosinContributor I
asked in Ask a question
github.com/natures-garden-kapslar

https://github.com/natures-garden-kapslarhttps://natures-garden-cbd-kapslar.tilda.ws/https://www.facebook.com/naturesgardencbdkapslar/https://naturesgardenkapslar.wixsite.com/cbd-kapslarhttps://www.pinterest.com/naturesgardencbdkapslar/ 

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K
just now
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annconContributor I
asked in Ask a question
No sound coming from speakers linked to beam

I recently bought 2 stands for my Sonos One speakers. In order to put the speakers on, I had to unplug them. I rebooted them and they show up in the app. I did the sound test where you move your arm in circles etc to tune it. At the top of System settings it says estimated time 1 minute to tune the speakers with True Play but the time never disappears. I’m using them with a Beam. Any suggestions on next steps in problem solving?

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Airgetlam
43 minutes ago
D
Darrent200Contributor I
asked in Ask a question
Won't Register an older product due to Time and Date

Old subject of systems not registering with the annoying “check your network” message.   There is a hint in the “Check the time and date on the unit”    I found out by eliminating all the working SONOS speakers and leaving just the unregistered one, I had to sign in, but finally got past all the Registering failure.   I went to system and  checked TIME and DATE and it said Jan 1 2001 and 12:00     (The default).  I tried to make it update to Internet Time so it would be accurate but it never updates.   My guess is the clock in the speak has a Lithium button battery that has gone dead after 8 years.   And Registration can’t happen if the time is not accurate for some crazy reason.   CS support is useless.  This guy blamed my Internet provider which is the old ruse of years ago.  Now with IPV5 and IPV6 it’s so standard that excuse is like saying it’s your 110V power outlet.   Net Net, the clock is dead and the unit will never register.   I’m going to take mine apart and see if I can upda

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D
3 hours ago
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vinofinoContributor I
asked in Ask a question
Recent update dropped connect 2 connectivity

It happened again. The new update in Jan, 2025 dropped the connect 2 from my devices and I cannot reconnect it. I can occasionally get it to connect, but then it drops and I get a ghost image saying it is “Not Connected.” I am certain that Sonos is pushing people to buy other newer devices because it is ALWAYS an update that knocks the Connect 2 device out of the group. A new device is EXPENSIVE so please Sonos, do the right thing and continue support of your older compatible devices.

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Airgetlam
5 hours ago
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PanoramaContributor I
asked in Ask a question
Sonos connect S2 drops from ethernet wired network

My sonos connect, since moving to S2 recently, has started to drop from my LAN (only connection, WIFI is disabled). Both ethernet ports have both their green and amber LED light up solidly (not blinking), even for the unused port. I can still see the (correct, fixed) IP address occupied on my router software (Unifi) but the Sonos Connect is otherwise dead, my IOS lists the connect as Not Connected, and I am unable to reconnect through the software. This happens around 15 minutes after I reset the connect (power off factory reset). I have already replaced my ethernet cable and power cable to no avail. What can be the cause and how do I fix this??

427
Stanley_4
4 hours ago
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ptelmosseAvid Contributor I
asked in Ask a question
Hdmi coax

Hi,What's the best way to adapt my coax output from my Tv to the HDMI earc input of the Beam gen2 and still get good sound quality from my soundbar?Any suggestions on the product I should get? Thank you

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P
7 hours ago
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BoredofBalhamProdigy II
asked in Ask a question
Sonos bricked my system by forcing an update on me

Wandering about the place connecting speakers as I did some chores in different rooms to listen to my playlist. Go to Sonos app to disengage the zones and…WTF! I mean WTFF!App now useless as it insists i perform an update I do not want to. My system works just fine as it is. After reading various problems I have neither the time and most definitely not the inclination to become an updated “network expert” to sort out problems I never asked for. Sonos you have to bricked my heavy investment in your product.Fortunately I also use SonoPad - for controlling the TV volume - which allowed me to separate my speakers.Why MUST I update my Sonos system to continue to use it?

514
Ken_Griffiths
13 hours ago
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cbus24Contributor I
asked in Ask a question
Can i play music from a USB key to sonos 300 and move ?

Hello, Is it possible to play music from a USB key with Sonos Era 300 and Move? I have the Lin in adapter... I tried, I see the little lines that move but no sound and I don't see the pieces of the key.... sorry for the English, I had it translated with Google ;-) thanks

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C
10 minutes ago
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Nicke65Contributor I
asked in Ask a question
Swedish streaming radio doesn't start at all.

It doesn't work starting streaming swedish radio today.

140
N
23 hours ago
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Tank77Contributor I
asked in Ask a question
help!

Anyone recently have their entire Sonos system stop working throughout their house?  I have a handful of listening areas and the Sonos app no longer detects them.  Did something change?

261
Stanley_4
1 day ago
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OlivierTurcotteContributor I
asked in Ask a question
Airplay

Since today Musics apps connexion ( spotify as exemple) to my sonos devices do not work anymore. help me :-(

101
Ken_Griffiths
1 day ago
M
mike6969Contributor I
asked in Ask a question
Sonos one will not use my amazon music account

Hello,I have been using my amazon music subscription through my Sonos One without any issues, up until about a week ago. Now every time I ask it to play a specific song, it will say it is going to play a radio station similar to the song I just required as if it wouldn’t recognise I have an active amazon music subscription (as opposed to the “free” access included with amazon prime).I already tried the solution recommended in this post (similar but not identical issue) without success: please help, thank you.

131
Ken_Griffiths
1 day ago
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JKIIIContributor I
asked in Ask a question
Era 300 power cord splice

I need to cut and re-splice my Sonos power cord to correctly mount my speakers. If the power cord is like any other cord -- say for a lamp or appliance -- this shouldn’t be a problem. But is there something unique about the Sonos cord that would make this operation a bad idea?

171
Airgetlam
1 day ago
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PeaceFullContributor I
posted in Ask a question
Nothing Connects

My Sonos system across my house stopped working in November. I cannot figure why. My home is made up mainly of ‘One’s’, which are maybe ‘Play’s’ in the U.S. plus a Move and a room setup with a Beam and a Sub to make it 5.1ss. Nothing works. Like, nothing. I tried several times before Xmas but left it rather than putting me in a spin and ruining the holidays. The only thing that did work was the room with the beam and sub that worked from the tv.  Having now spent all day resetting every speaker to try and start afresh, now that is disconnected as a room system also. Is this some sort of joke? I spent 5 hours on it today trying to figure it out and updating every digital setting in this house, watching a million videos, then two hours (and two separate calls as their home WiFi dropped out mid-call) on the phone to tech support who couldn’t sort it either. I bought this entire system in late 2019, so it’s not ‘old’, despite Sonos pumping out a stack of other products since then.  It’s re

507
AjTrek1
1 day ago
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Tim Hart 65Contributor I
asked in Ask a question
connecting ceiling

Hii I am looking to connect a pair of Sonos ceiling speakers and a single stereo ceiling speaker to the Amp…can anyone help with this please?  

181
buzz
1 day ago
Ditte
Ditte
published in Ask a question
Tips for common Sonos problemsself-help

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming s

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Ditte
6 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question
How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community

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Kenneth R
9 years ago
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