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My Sonos Play:1 is connected to my system of Sonos speakers including Beam. While it’s able to control the music (pause, play, volume) but is not broadcasting any sound. Would appreciate some help.

My Sonos Play:1 is connected to my system of Sonos speakers including Beam. While it’s able to control the music (pause, play, volume) but is not broadcasting any sound. Would appreciate some help.

Your post is not very detailed. Is the Play:1 a separate room or bonded as surround to the Beam? Are you using it on its own or part of a group? How can volume work if it’s making no sound? Which app are you using? Do the buttons on the speaker work? Are all devices and apps updated? What network?

Please: a lot more detail needed…


  1.  Is the Play:1 a separate room or bonded as surround to the Beam?  Ans: Separate Room
  2. Are you using it on its own or part of a group? Ans: Using it part of a group
  3. How can volume work if it’s making no sound? Ans: if I press volume up on the device, the app shows the volume bar increasing 
  4. Which app are you using? Ans: The latest one - i believe its the S2
  5. Do the buttons on the speaker work? Ans: Pause/Play works. As I said before, volumes causes the volume bar on the app to increase.
  6. Are all devices and apps updated? Ans: Yes
  7. What network? Ans: Wifi

 


Does the rest of the group play sound? Will the :1 work on its own, separate from the group? What if you start the rest of the group playing and then add in the :1? 


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