Talk Sonos Products

I currently have a Sonos 5.1 setup and love it...but I’m running into Lip Sync Issues with a few connections. I also have a PlayBar as the main unit feeding everything else, so there’s no AirPlay 2 compatibility.Are there any good Sonos competitors from a “wireless setup” perspective that rivals the Sonos? Sonos obviously fails with the top output being Dolby Digital 5.1, so I’m looking to see what else may be available for Atmos and DTS:X.Is there a way to achieve this without a receiver? Or is it best to use a receiver?And input or feedback would be appreciated as I’m seriously considering upgrading my Sonos system.

Please can someone help me 😔 Bought sonas move and paired it with my devise. Have taken out to my garden, bluetooth is on but cannot get it to play?? Please can someone advise Many thanks in advance to anyone wjo takes the time.

Hi Team, When I wanted to add service, I cannot find qq music in the option while I found on your website that QQ music should be supported by Sonos device. Could you pleaes advise how I can add it? Regards, Scott

A good number of Sonos folks have their music libraries on WD NAS drives so I’m sharing this tip here.https://community.wd.com/t/action-required-on-my-book-live-and-my-book-live-duo/268147 WDC Tracking Number: WDC-21008Product Line: WD My Book Live and WD My Book Live DuoPublished: June 24, 2021 PRODUCT SECURITY BULLETIN UPDATEWestern Digital has determined that some My Book Live devices are being compromised by malicious software. In some cases, this compromise has led to a factory reset that appears to erase all data on the device. The My Book Live device received its final firmware update in 2015. We understand that our customers’ data is very important. At this time, we recommend you disconnect your My Book Live from the Internet to protect your data on the device. We are actively investigating and we will provide updates to this thread when they are available.Product Security Bulletin: WDC-21008 Recommended Security Measures for WD My Book Live and WD My Book Live Duo | Western Di

Prior to submission I had been watching TV all evening with perfect sound via Sonos. Please don't route me back to the tele call center as I already had troubleshootEd 10+ times and Spent 15+ hors including both Sonos and Samsung call centers, yet Not resolved and Sonos wouldn't take Responsibility to fix the Persistent issue which has been open since n year.I then turned ONLY the TV off, after an idle time of about 2 hours, turned ON the TV to watch, Upon turning It, the ARC had lost its HDMI connection with the TV, no audio signal detected (even though nothing had changed in my system since a perfect connection, other than toggling the TV power off/on) . This is the persistent behaviour I am experiencing. Working Diagnostic 1618812137 - Not working Diagnostic 121305903My system status at point of submission was: Samsung TV: ON, with volume unmuted at medium level Samsung model number: UN50JS7000 Sonos connection used: HDMI ARC HDMI connections: Chromecast, FireTV stick, Laptop,

I see the One referred to as Gen 2 but don’t see that designation for the One SL. Does the One SL also have the additional memory and the Bluetooth LE?

Hi recently bought a Sonos Roam, ideally to utilise in the garden. My wi fi doesn’t stretch that far (I’d only need it around 20 feet from the back door max) so was considering a wi fi extender but I don’t think Sonos will be compatible, is that correct?so was then looking at the Sonos Boost but then still have my wi fi garden issue.  not really sure what to buy, don’t mind spending the cash as long as it does the job.  Also been reading about Wiring one Sonos product to the router which is doable but not ideal, currently all wireless  any help appreciated! matt

Hi there,   I just bought the Sonos Amp to connect it to my speakers (which are from a different company). My speakers are quite big, but for the sake of my neighbors I do not use them at full volume. However, when I try to use the touch bar on the Sonos Amp, the sound effects are incredibly loud! It is like the sound effects are blasted at a significantly higher volume than the actual music and this makes the touch bar unusable for me. Actually I do not care for the sound effects in general, but there seem to be no option to disable only the sound effects, but only the buttons in total. I disabled the buttons now, because I simply cannot use them this way, but this solution is not really satisfying. I found some topics on this questions and it seems like there used to be no option, but these threads were rather old and the topics are closed. Thus, I’d like to know if there is any update and maybe now there is an option to do this? Or is Sonos at least planning this feature? I am

I have a sub, arc, and two one sl's.When im playing music or watching a movie with 5.1.2 its immersive.How do i get any use out of the one sl's for content that doesnt come in 5.1.2 sound?Is there a setting to make it all just mirror what is coming out the arc?

Hi All,This is an odd problem, at least for me.  We have four 6th Gen Fire HD8 tablets.  Three of them connect to Sonos with the app, no problem.  One, however, does not.  It used to, but no more. I did all the usual: First, I reset the Fire tablet.  No luck. Then I wiped the Fire tablet and started all over. No joy. Multiple uninstalls and re-installs of the Sonos app. Nothing. The Wi-Fi on the tablet works perfectly. The Sonos app (S1) connects to the existing system, but then repeatedly, invariably reports “We can't connect to Sonos”. Router was rebooted. No effect. Seems like a strange problem considering that the Fire tablet otherwise functions perfectly including the Wi-Fi. And that all the other Fire tablets (same model, same OS) connect easily to Sonos. Any suggestions would be welcome! Thank you. Matteo

i currently have bought an arc. from earlier i own a play:5 (and a one SL in the bathroom).does anyone know if I can pair:a play:5gen2 and a five to the arc in order to obtain surround,or does it have to be: 2 fives and arc 2 play:5gen2 and arc? thanks in advance for advice.

Can I purchase a Sonos Roam and be ably to play the same music with my 2 room set?In other words, will the Roam sync with my current 2 room set of speakers?I want the versatility of taking the roam to my porch and have it playing the same musicas my living room.  Is this possbile? John

I recently picked up a Connect(gen1) with the hope of playing my turntable through my Sonos speakers (play1's) and my audio amp. So the TT goes into phono preamp into the connect and out to the amp. Playing the TT via the Connect into the amp, no problem. Playing the TT through the Connect to the play1's no problem. However when I group the room with the connect to the room with the play1's the output to the amp drops to virtually zero while the play1's are fine. Have fiddled with variable/fixed volume and the source level sensitivity to no dramatic effect.I am running S1with no issues. Although I am using Google mesh through out the house I have set up the Sonos gear to be on it’s own mesh. Love to hear some thoughts, Cheer, David

Hello,I have a projection screen outside that I’d like to show movies on.  I have hooked up my amazon fire tv through the projector’s HDMI.  Unfortunately, the sound that the projector emits is pretty bad, and wouldn’t be satisfactory for a movie or sports.  I’d like to get my sonos involved (I have a Move and a Play:3), but I’m not sure of the best way to do this - any suggestions?  I suppose I could buy a Play:5 and use the 3.5mm input, but I feel like there should be a way to accomplish this without purchasing another speaker.  

I want to stay with the the original sonos app but I am not getting the option to do so.  it does not appear in the Learn More section as instructions say it will.  Any one else have this issue?

tenia una samsung q90r y estaba muy contento , pero cuando salio sonos arc quede impresionado por su forma y su calidad, asi que compre una , el sonido me inpresiono pero las voces de muchas peliculas quedaban tapadas hasta con la mejora de voz activada, porque sonos no permite subir el volumen de las voces y haria feliz a mucha gente , cuando lo haga comprare otra sonos arc , tuve que venderla .graciasI had a samsung q90r and I was very happy, but when sonos arc came out I was impressed by its shape and quality, so I bought one, the sound impressed me but the voices of many movies were covered even with the voice enhancement activated,because sonos does not allow to raise the volume of the voices and it would make many people happy, when it does I will buy another sonos arc, I had to sell it .thank youMod Edit: Added Google Translation to English, as this is an English-language forum. 

With Apple confirming that Airplay 2 will now be capable of streaming 24/192 to an end point with a capable DAC will Sonos be making plans to support this?My own end point is a Sonos Amp which i believe at the moment is only capable of 16/44 through Airplay 2.Does Sonos have any plans to support Apple Music’s 70 million customers who from June will be able to stream in Hi-Res?

I am having issues establishing Apple Music / I-tunes from an I-phone on the Sonos Move. During set-up, when trying to add Apple Music the menu asks if I’m already a member. After clicking this button, instead of showing the “Apple ID” password login, a screen asks if I want a free trial. After clicking “not now”, the screen disappears. Any suggestions. Thanks. 

Hi,Recently bought home theatre set: Arc + Sub (Gen 3) + One SL (pair), with hd fury Arcana to go with single source Apple tv 4K 2021. Tuned the Sonos system using Trueplay (using iPhone 12 mini). It sounded really well after tuning. All equipment connected to mesh wifi network with 100mbps bandwidth. Everything worked great for first couple of days.I’m based in Mumbai, India. After looking on forum, activated Alexa voice services on Arc by changing location to US via weblogin for the account.Need help with each of the part issues below. Part A: Noticed that the Sub, LS and RS started dropping (?+?+?) in any combination. Tried keeping them powered off for a while and used only Arc for listening to music. Powering them back on brought back same issue.Removed surrounds and Sub from room config and added back. Did a full reboot. The issue stopped thereafter. However, it takes anywhere between 40sec to 80sec for Sub and surrounds to get connected online (solid white LED) every time, wherea

Can you disable the automatic switching to tv source when the tv is turned on?This is quite annoying for my particular use case. The best option for me would be a feature where the automatic switching happened when the tv volumn button was activated, but a tolerable alternative is disabling it altogether. 

If you have an old Airport Express v2 (or off eBay) you can connect the headphone jack to one of your Sonos Connect/Port  inputs and have Lossless Apple Music today without waiting for official Sonos support.You just AirPlay (AE2 supports Airplay2) and you will see Lossless on your iPhone / iPad with some cool audio quality.It’s Lossless only (huge amount of content already available) not Atmos as inputs are just stereo...

I have had a Sonos system for around 12 years, I have the 2 x AMPS and a Sono’s PLAY 5.All been working okay but at the weekend my Play 5 had disappeared off my network.  So I went to add it back on, the phone app told me I needed a system update, so all my Sono’s barring the Play 5 got updated.I then went to add the Play 5 to my network and was told the phone app needed updating, which I did.Then I went back to my updated app to add the Play 5 and was told ‘OS on this device is no longer supported!!  version of app isn’t compatible with the Sonos system!!’What the heck!  My android OS is up to date, and the Sono’s app is now telling my I can’t add MY play 5 back onto MY network!!!!To cap it all the windows 10 app no longer allows the user to add speakers to the network either.Given the amount of money I have spent on Sono’s to play music from MY NAS on MY speakers I’m very disappointed when things like this happen.  I’m expecting to have perform a full factory reset to get everything

I have a move & a roam - can I pair these 2 while running in bluetooth mode?

mi pregunta es , porque sonos no permite subir el volumen del canal central de dialogos , la mejora de dialogo en app no es suficiente, cuando sonos pudiera poner esta opcion me la volvere a comprar.gracias English: My question is, because sonos does not allow to increase the volume of the central dialogue channel, the dialogue improvement in the app is not enough, when sonos could put this option I will buy it again.Thank you

Hi, would the sonos amp be able to power third party surrounds plus provide a subwoofer output? How well would this setup work? Thanks