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Components and Architectural

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

4,998 Topics
27,796 Replies

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smghifiguy

started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...

Stanley_4

answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...

4998 Topics

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dg757Contributor I

posted in Components and Architectural

sonos connect flashing red light

Hi. My sonos connect disappeared from my system according to my phone app. Multiple attempts to find it/reconnect were unsuccessful. I tried turning it off and on again. That didn’t solve anything. I tried resetting it. That was a mistake! Now, I just have a flashing red light. I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.” That seems unlikely considering the connect is so old (how long has this been a known issue)? Any ideas on how I can get my connect working again?

345075

2 years ago

RustiCofredContributor I

asked in Components and Architectural

Keeps cutting out

How can I stop this. Bought $6,000 worth of gear and not working properly.

116686178

3 years ago

500Contributor I

asked in Components and Architectural

new wifi router; now existing Sonos won’t connect

Got a new router, now existing Sonos won’t connect. Can’t find where to change password in Sonos

7876621

4 years ago

bumbleContributor I

asked in Components and Architectural

How to stop crackle/ static on sound bar

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .

7415173

4 years ago

martin.altorfer

posted in Components and Architectural

Sonos App controls no longer appear on your lock screen

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

73375226

4 years ago

ZeroContributor I

asked in Components and Architectural

Sonos One not showing in Airplay

All of a sudden, my 2 Sonos Ones are not showing up in my Airplay list. I have not changed anything and they were working fine a couple weeks ago. I have tried power cycling them. I have seen this exact issue on multiple boards and the answer is always that it’s “odd”. How can it be odd if it is obviously happening to people on a fairy consistent basis? Sounds like a Sonos issue that should be addressed.

6937523

9 months ago

Max PSonos Employee

posted in Components and Architectural

Is your music cutting out? Or are your players disappearing from the app?

Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. Sonos Controller App for iOS or Android From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. Sonos Desktop Controller App for Mac or PC Select Submit Diagnostics from the Help menu.

62795387

4 years ago

MrMookie123Avid Contributor I

asked in Components and Architectural

Proper way to add BOOST to already existing Sonos Setup

Good Morning, I just purchased a BOOST for my home. Easy question. What is the proper way to add the BOOST to an already home Sonos Setup ? Play 5, 3 Play 1's - 2 as a stero pair, Play One, Playbase. I will be plugging the BOOST directly into my router.

576934

6 years ago

James L.Retired Community Staff

published in Components and Architectural

BT Smart Hub 2 - Connection Issues (April 2021)F.A.Q.

Update - 11th June 2021:BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Therefore, we can consider this issue closed. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly.Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care.Update - 7th May 2021:BT have issued a new statement:“We’re aware that a very small number of customers are experiencing an issue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT will be rolling out an update to all devices later this month. We’re sorry for any inconvenience caused.” Original post - 22nd April 2021:Hey everyone, We’re aware of an issue affecting Sonos us

51973261

3 years ago

User161887Contributor I

asked in Components and Architectural

Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

5176291

7 years ago

RadojevicContributor I

posted in Components and Architectural

Bring back http://:1400/reboot

For all that is holy, bring back the ability to reboot a Sonos device via a web browser. Left stereo paired Sonos Play:1 plays sound. Right stereo paired Sonos Play:1 is silent. The only thing that fixed the right stereo paired Sonos Play:1 was to power cycle the Sonos Connect. Shouldn't need to schlep across the house to unplug a power cable, and spend an eternity trying to plug it back in, when the device is already connected to the network. Let me reboot it from my computer. Let me reboot it from my tablet. Do I really need to buy a WeMo outlet to accomplish this? Setup... Router -> (ethernet) Sonos Connect -> (SonosNet) 2 - Sonos Play:1s (stereo paired)

5057041

4 years ago

Konstantin79Contributor I

asked in Components and Architectural

Sonos App doesn't find existing system.

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer

44938104

1 month ago

S.a.n.n.aContributor I

posted in Components and Architectural

Why does my Sonos system turn itself on, playing a random song!?

kind of spooky...

44321157

10 months ago

GMac44Contributor I

asked in Components and Architectural

Account, system, settings greyed out on app

Hi, I recently replaced my router with a new one and hence new network. I now cannot access any key Sonos settings – Account, System, Services & Voice are all greyed out. This means naturally that I cannot connect to my Beam.Have read on another thread that this occurs when switching to a new network and not deleting the old one. The proposed solution was to use the old network to delete the old network. However, this is not an option available to me as the previous network has been shut by the operator.What can I do?

396376

3 years ago

CwoodsContributor I

posted in Components and Architectural

Volume Randomly Increasing to Max

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet. I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

35760114

3 years ago