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Connect Amp - Update Issues with no error codes

Hi, trying to add a Connect Amp but it requires an update first.

It keeps going in a loop (gives update button option, I click it then it loops back to click the update option again)but doesn't show an error code.

Also tried downgrading to the previous Sonos S1 app. Fails to find the amp.

Tried the usual reboot after factory reset of holding in the speaker/mute button until it goes into pair mode (green colour).

Cleared out the android app cached data as well and tried the website app but it doesn't allow you to add a device....grrr

Anyone know how to sort this?

Best answer by Stanley_4

Probably time to give support a call. Connect it to the Ethernet and submit a diagnostic to give support a starting point on the problem.

Try a temporary Ethernet connection to your router and see if it helps.

Avoid factory resets, they usually make things worse, not better.

Hi, thanks for replying.

I initially connected the amp via ethernet and tried both ports. They’re picking up I.P. addresses without any issues.

Cheers

Probably time to give support a call. Connect it to the Ethernet and submit a diagnostic to give support a starting point on the problem.

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