Google Assistant volume control

Hello ​@rweiner, welcome back!

I am sorry to hear you are having an issue controlling the volume of Sonos via Google Assistant.

Does this happen only for the volume change voice commands? Any other playback commands such as “play”, “next song” and “stop” or commands like “what’s the weather” work fine?

Please have a look at our Support Article Google Assistant not working on Sonos which has troubleshooting steps you can follow.

If you are still having trouble after trying the above, feel free to contact our Support Team for live troubleshooting.

I hope this helps.

Thanks ​@Sotiris C.  It turns out that the Google voice assistant stopped working altogether. I removed it from the Sonos 1, but can’t restore it -- the Android app says “There was a problem adding Google Assistant.” I was able to switch to the Alexa Assistant and voice commands are working. But I’d really like to get the Google Assistant back.

What did the support team say?

​@Airgetlam -- So far the only reply is the one above from ​@Sotiris C. 

Sorry. I meant Sonos Support, not Sonos forum moderators, as suggested by ​@Sotiris C.  Since Support doesn’t ‘work’ these forums. 

​@Airgetlam Nothing from Sonos Support.

They said nothing when you called in? That’s concerning. Whom did you speak with, I suspect the forum moderators would be happy to pass that on to management. 

So, you’re in the US, since you’re using an 800 number? Unfortunately, your forum account doesn’t mention this. I’d likely try to get past the ‘bot and speak to a representative, as I inherently have little trust at this point in them regurgitating valuable data. That being said, I’m delighted it got you reconnected. 

I don’t have a need to contact Sonos Support at this moment, but if I do, I’ll be pretty persistent about speaking to a rep. I have little patience with phone trees as well. Perhaps I’m peculiar in that. And will continue to be, until ‘bots’ are more capable of separating chaff from seed. 

​@Airgetlam -- I wasn’t able to get past the bot. I kept asking for an agent, which often works, but didn’t in this case. Good luck!

Interesting to me that you reached an AI ‘bot when calling in, I’d have only expected that if you’d ‘chatted’ via their text system. I’ll try to be aware next time I call in.